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November 2023 by Karen P.
They really listened to what I was looking for and provided helpful advice within our price range. They responded quickly when I asked questions about delivery, timing, etc. wide variety of tile designs and materials to choose from
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October 2023 by David Polstra
Their tile selection is amazing and elegant. It will be easy to transform our bathroom into an eye-catching sight for potential buyers. The staff are very knowledgeable, efficient, and friendly.
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October 2023 by sapir Moriarity
Daniel was absolutely amazing! Very helpful will recommend to everyone!
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September 2023 by Sahar David
I went into the north Hollywood location and it was very overwhelming. I decided to give the West Hollywood location a try, that’s where I met Danielle, who made the entire experience so pleasant.Danielle is extremely knowledgeable and has beautiful taste. She walked through the entire project with me and really went above and beyond. Danielle was always available to answer calls and texts which is really helpful.I would not recommend anyone but Danielle… really 10/10!
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August 2023 by Dominic Zumbo
The employees here were very helpful, attentive in responding to my inquiries and very polite!
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August 2023 by Meruzhan Zargaryan
Very professional and helpful business. Special thanks to Cathy!
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July 2023 by John Dorrien
It was our pleasure to meet and work with Cathy. She was very kind and honest. She helped us pick tiles for various rooms in our home. She was also very patient with us when it was difficult to make decisions. She has a keen eye for color and design which is helpful when one is overwhelmed with the all of the decisions to make specifically during a remodel. She’s a very nice lady. A true gem! We look forward to work with her again for our future projects. Thank you, Cathy!!!
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July 2023 by rick nifty
Cathy was exceptional, kept me posted on delivery and time. Very very helpful, kept in touch and let me know the status of the order… And almost most important was very personable. I couldn’t ask for more, thanks, Cathy. ?
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June 2023 by Layla Saab
Vast selection of beautiful tiles and very friendly staff! Your ultimate location for tilting!
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September 2022 by Shash S.
Great selection of tiles & backsplashes. Our kitchen flooded and we were sent here on the recommendation of our general contractor. Cathy @ the Beverly Hills location was extremely helpful and (very) patient as we made 5-6 trips to chose our counter top, tile and backsplash. She responded to our "urgent" questions via text and got everything delivered when we needed it. She was also proactive in following-up after the delivery to ensure everything went smoothly and even got us replacements for a couple of the tiles that arrived broken (without us asking). Prices were very competitive too - our GC was surprised about the price we got for our countertop since they were unable to get the same price from the supplier. Thanks for your help, Cathy!
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June 2022 by Aneesa M.
Loved our experience at imperial tile last year. Wendy helped us find tile that matched our aesthetic and the purchase went smoothly.
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May 2022 by Generacles D.
We've purchased from them regularly as we renovate our apartments, and the seem to have a varied selection of products, with high quality. We tried to purcase similar shower tile at Floor and Decor, where the price was lower. The F&D tiles were warped, and we lost valuable time returning the F&D product and replacing with IT&S tiles.
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March 2020 by George Anton
Amazing was here with google maps film director George Anton. Best place.
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March 2020 by Kevin Freeman
I went to this store to buy a tile for my home. Cathy was there to help me, she exactly knew what I needed and I am very satisfied with product I bought. Excellent tile store, highly recommend!
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February 2020 by David M.
Great selection of products and friendly staff for the most part, so here's why I gave them one stars -A quartz slab was never delivered to their warehouse and I was not informed of this. The only reason I found out was because I actually drove to the warehouse and asked them where it was. Furthermore I've been trying to get a refund for the slab for the last month and despite repeatedly being told that a check will be sent it never was. I had to spend 20 minutes on the phone with my credit card company to dispute the charge. -My master vanity is 122 inches wide yet I was sold a slab for it that's 121 inches wide. Assuming the sales person Star has some design experience I should've been asked the width of the vanity. Luckily the slab was never delivered for an unknown reason. Apparently all she cares about is making the sale. -The wrong Porcelain tiles for my master shower wall were delivered. I was barely offered a plan to correct this. Luckily I didn't mind the look of the incorrectly delivered tiles and decided to stick with it. If I had not wanted it it would've been like pulling 10 teeth to get them to pick up the incorrectly delivered tiles and get the correct ones delivered. -The communication with this business is very inefficient so for this reason I would never go again. Update on this lousy business...they're attempt at resolution is inferior, like the business set up itself.
