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April 2024 by Lauren Mackin
WORST PLACE, SERVICE & PEOPLE SKILLS
I went to leave my 7 year old Maltese to get groomed and due to work I asked if I could pick him up at 5pm, they eventually said ok but then started looking up a 4-5 year old profile for him and OF COURSE it’s not up to date they they started treating me as if I would lie about my pups vaccinations!!!
Just as an FYI I don’t live in LA & have flown with him from Europe. WHY WOULD THEY LET MY DOG FLY IF HES NOT FULLY VACCINATED!?!?
They seen my point, I told them I can get his passport and show them they then said they didn’t have time for him….. EXPLAIN????
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March 2024 by Nanci M. W.
Today I purchased a $50 bag of dog food at my local Healthy Spot in West Hollywood. I was on foot with my dog and I walked out of the store with my purchase in my hand. I think I would have chosen to buy a bag to carry my purchase had I been offered one, but that conversation never happened, so that's how I came to be walking down Santa Monica Boulevard trying to juggle the just-purchased dog food bag in one hand and my 80-pound Labrador Retriever in the other. After a couple of blocks I quickly realized that I wasn't going to make it home without a bag with a handle, so I turned around and went back to Healthy Spot and asked for a bag. I explained to the person at the counter that I was having trouble carrying my purchase without a bag. I asked her for a bag. She told me that a bag was 10-cents and I told her that I don't carry change, but if she could help me out, I'd pay her the 10-cents the next time I came in. I'm in that store all of the time. The answer she gave me was a steadfast NO. I've lived in West Hollywood for thirty years so I am well aware that bags are 10-cents. I fully support paying for plastic and paper bags in order to encourage bringing a reusable bag. This was a situation that a customer that they know asked for help and offered to pay the next time I was in. Big NO. My last dog, George, recently passed away at 17-years old and he was a regular customer of Healthy Spot. This new dog, Henry, is only about 18-months old and he HAD the potential of being a long term customer. Bottom line is that I couldn't carry it and the store wasn't going to help me out with the 10-cent bag, so the only choice I had was to return my $50 purchase. The store employee seemed fine with that solution, so that is what happened. Now Healthy Spot is not only out a $50 sale, they've also lost a long term customer. I walk by that store a minimum of twice a day when walking my dog! Good work Healthy Spot!
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February 2024 by Kots Nom
Great place to find high quality items for your pets but it's limited tho
You ll find often items are out of stock.
They got also pet day care for small dogs
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February 2024 by Danson Cheng
Good service
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February 2024 by Yaritza Sanchez
Okay, first off I just want to say that this has been the CUTE-EEST little pet store ever, I’ve been recommended this place a few times to get recommendations for my HIGHLY picky HIGHLY sensitive cat. I spoke to the manager about some cat food / treats recommendations, he was very helpful and very personable… safe to say I left with a little more than just food and treats, it has been a few months since & my Gamora LOVES the food, and she hasn’t had any tummy issues. 10/10 recommend this place.
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February 2024 by Adam W
THEY CUT MY DOGS EAR
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December 2023 by Will Bower (BlenderBot)
I have to talk to management about the grooming. I keep coming back with the hope that the stylist will learn what I’m asking for, and it seems he’s listening to me less and less. Not to mention the lopsided mustache on my mini schnauzer. Chopped on one side, and lengthy on the other. He did almost nothing that I asked for.
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November 2023 by Flaviyake
My mini Aussie puppy had her first ever grooming this week at Healthy Spot. I showed Laura, the groomer, photos of some Aussies I found on the internet, and she did exactly the same trim for mine. My puppy looks the prettiest I’ve ever seen her! So fluffy and soft. I’m truly happy with my experience and will come again.
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November 2023 by Mucko LA
Friendly staff and a good supply of better quality pet food for dogs and cats. Was driving by and decided to stop in. They do have parking, which is a plus. Of course, pets are welcome in the store.
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September 2023 by Lyndsie Frank
Love this place. Everyone is always so helpful and it’s super easy
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August 2023 by Mark Greenberg
My dog's haircut was one of the worst she's ever had. The groomer totally ignored what I asked her to do. I told her to make sure the hair on her face, especially around her eyes, was cut short, because she has cataracts and has difficulty seeing. I told her to make sure her bangs were cut well behind the eyes. There was still hair in front of her eyes. I told her summer cut. Although her torso was cut short, it was uneven. Her ears looked bigger after the cut than before. It looked like the hair on her legs was not cut at all. I called and left a message for the manager to call me. I never got a call. It is obvious they don't care. They have lost a customer. She's a small poodle 11 pounds. We paid $110 for her grooming. It was only worth 11.
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July 2023 by Bashaer Gheyath
I love healthy spot, this branch is no exception.We had Laura from grooming take care of my dog’s dew claw curled nail, he’s fidgety and I couldn’t do that at home. She was so wonderful ❤️ took the best care of him.Additionally, he’s a picky eater and the employees at the counter had so many samples to try out with him so we picked the one that he immediately devoured. Very helpful staff! My go to for all my dog’s needs really!
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July 2023 by Justin J.
Wonderful customer service and grooming experts! Highly recommend. Great location with easy access parking.
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July 2023 by Maria de la Parra
My dog needs to be hand stripped which is a specialized technique I was told there were only 1or 2 that do it at HS. Now I was told that all groomers at HS do it. Well let me tell you they don’t. My poor dog looks terrible. It’s all uneven and the front is mis-shaped. For over $100 plus tip he should look better than this.
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June 2023 by Kaiko Manson
Awesome customer service and superb inventory! Swing by for your pet needs
