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April 2024 by Raagini C.
The staff at the Enterprise Rent-a-Car service in West Hollywood totally understands the assignment. Isaiah in particular was incredibly patient, kind and understanding as he walked all the way from the office to the parking garage both times when we needed him to. Honestly I wish I could give Isaiah a 10 star review because he was so amazing!
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March 2024 by Lori C.
So smooth and easy! Received excellent service from John. He had me in a great car and out the door fast. I also forgot an item in the car when I returned it. John made sure I got my item back! Thanks guys! I'll definitely be renting again.
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February 2024 by Elena Zandonà
I was worried about not being able to rent a car without a credit card but then I found Enterprise with a location near my accommodation and everything went smoothly and perfect. Isai was very kind and helpful as all the staff in West Hollywood. I had an amazing experience and the car was perfect for my needs!
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February 2024 by Jacob Longino
Had a reservation through State Farm Insurance due to an issue with my own vehicle, Jon was super helpful with my pick up and drop off process. Staff was very polite with every phone call and encounter I had with them. Great service!
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November 2023 by Adelaide Social Network
Georgi from the West Hollywood branch went above and beyond for us. We are travelling from Australia and we felt so looked after by him. Enterprise is very lucky to have Georgi on their team.We have emailed Enterprise and hope this reaches the correct person to praise Georgi for his excellent customer service.
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November 2023 by S. Aye
I rented a pretty scratched Toyota Tacoma, and when I returned it, I was told that I caused a huge dent and that I had to file an insurance claim when I stated that I did not cause any damage and the damage was there I was told that that’s not true and I needed to file a claim and then I got a callback saying that investigation was done and the damage was there. I was falsely accused and almost spent several thousand dollars because somebody didn’t investigation before they called me to tell me that I was responsible. Roy and George. Terrible customer service. I’ve also rented many many many many times and never had a problem and no one admitted any wrongdoing or apologized.
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October 2023 by Michael Dakkak
Terrible customer service. My car had no Car Play and I was having a difficult time getting around since I don't know the area at all. When I told John, the reprehensive, he was very non-cholent about it and attempted to sweep it under the rug. Don't recommend renting from this place at all.
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September 2023 by Kathern Brooks
Roy was freaking awesome! Super nice and helpful. Made the process super easy and seamless. Quickest time I’ve had getting a rental car.
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September 2023 by K13 Production
I came to pick up my order. They don't have my car, people in front of me were also told they didn't have a car. No Bueno !
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August 2023 by Nav Khambay
I had a great experience here! Steven was so friendly and helpful. He efficiently got me checked out of my vehicle and straight into another. Super service. The best Enterprise in town.
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August 2023 by Raj Banger
Very very bad customer service by representative STEVE, as a international traveller, I was trying to setup my credit card so I am not charged extra fee, he is suggesting me to rent from Turo or Uber, very bad attitude from the time I entered the place. He is the liability of company. He should be in coach back program.
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August 2023 by Nestor C
They’ll lose your reservation and have you waiting for hours for another car. Not reliable make sure to avoid if you need to be somewhere at a specific time.
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August 2023 by Raphael G.
Sometimes, reading through the reviews in general; I get a good sense for who might just vent because something did not develop the way we envisioned: 'renting cars for over 35 years: I have never been irked or surprised that the "model" of my reservation or the "color" was as not as advertised... My West Hollywood branch has been providing me service "above and beyond" for the last ten years and yes, sometimes I have to wait, or return the car to the hotel next door or the person on the desk is clearly working five people at the same time... I have also learned that in this business a smile, a word of comfort and showing a sense for patience has generated an upgrade or even a "extra day" onto my rental experience! I love my neighborhood Enterprise! Keep it up!
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August 2023 by Stanley B.
After being cancelled by Hertz with less than 24 hours notice, I reserved a car here with no problem. Staff was friendly and attentive. Car was as reserved. All instructions given clearly. No problem dropping off. Recommended.
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August 2023 by Denise Lindgren McCabe
Special thanks to Georgi and Brie for making our rental experience easy and pleasant. No waiting, a terrific car, quick and simple return, and very friendly. We will definitely go back if we ever need to rent a car again.
