I have bought numerous products from DWR. Sadly the customer service is subpar. No calls returned. Emails never returned. The 1 800 # sends you to specialists where you wait on the phone forever. Nearly impossible to give my money away to DWR. Lucky them they don't need customers.
August 2021
Alfonso was a huge help and just the right level of friendly. He earned the store 5 new customers in my family, clueing us into upcoming sales and helping us select a coffee table, task chairs, and lighting.
June 2020
Here are the facts: - Bought a LED floor lamp in Feb 2019. Stopped working in May 2020. - The lamp costed $560... or $670 after shipping - Lamp saw 60 hours of use Submitted a product review today on DWR.com... and I have yet to see it posted on the site. I had no idea DWR was this kind of a company....