CVS Pharmacy Specialty Services is a pharmacy that has received a mix of positive and negative feedback from customers. Many customers praise the staff for their helpfulness, kindness, and excellent customer service. One employee, Blache, is frequently mentioned as being caring, communicative, and going above and beyond to assist customers, making them feel cared for regardless of their background. Another staff member, Ali, is highlighted for his exceptional service, such as helping customers with heavy bags and walking them to their cars, which leaves a lasting positive impression. Customers also appreciate the convenience and accessibility of the location, noting that parking is easy and nearby. However, there are concerns about safety and cleanliness. Some customers have experienced issues with broken elevators forcing them to take stairs, and there have been reports of homeless individuals sleeping in the parking garage, with some incidents involving verbal fights. These situations have made some customers feel unsafe during their visits, leading to a decision to switch to other pharmacies. There are also reports of unusual and unsettling experiences, such as witnessing a ghostly figure in the parking garage, which some customers believe was a spirit. Additionally, while the pharmacy staff is generally helpful, there are frustrations with the delivery service, particularly with late deliveries through UPS. The delays, especially for urgent or life-threatening medications, have caused concern, especially after moving from one coast to another, where delivery times have worsened. Overall, CVS Pharmacy Specialty Services is appreciated for its staff and location, but safety, cleanliness, and reliable delivery are areas where improvements are needed.
Everyone is so professional and kind....lots of good sales, saving me money...love that!
November 2023
Ali, my checkout person, was absolutely amazing! He is the reason why I gave a perfect score. Despite my initial decline, he went above and beyond by walking me to my car and helping me with my heavy bags. His kindness and exceptional service make him a valuable asset to your company.!!
August 2023
I recently moved to West Hollywood and initially had some problems getting a prescription refilled. However, every time I go in the staff is always helpful and friendly.
