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December 2023 by Mir A.
While the lines were back to the back of the store right now 9:10 pm 12/23 the employee with the blue hair and black leather outfit wouldn't even speak to the customers in line asking could she check us out with one item standing behind people doing hundreds of dollars in grocery shopping while she went around the store and came back to open a register to pay for her items one by one multiple times . Wouldn't even speak to us just nodding and waving her finger like we dogs . Tacky as fuck
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December 2023 by Errol B.
I give this place 3 stars for the very nice cashier alone. Otherwise, the store is dirty, lights in freezer/coolers were out, and nobody answered the phone the times I called the store. The homeless that linger around near the outside of the store and the various sketchy people I saw in the store isn't necessarily the fault of the store though, but wow...
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December 2023 by Carol S.
Order a cake through the bakery 5 days in advance. The day came and it still wasn't ready. Called all day and the next, no one answered the phone. Started calling other departments and they didn't answer either. So seems no one answers the phone at this location. Last time I'll order a cake here. 5 days and (6 with the delays) and still couldn't have it ready? Sloppy sloppy service.
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November 2023 by Jo M.
I do like the new look and feel of the inside of Ralphs with dark wood. Also they have a DMV kiosk which made things easy for me to get my registration sticker. Over the weekend, I came here to get something to eat. And like most supermarkets, there was a man outside asking for food/ money. Inside the Ralphs I asked a manager if they could call 211 to get help for this person and other homeless people. They told me that this is not something they do, that there are a lot of homeless people begging outside their store and told me to make the call myself. I thought this was a really inhumane reply. It does not take long to call 211. Also, we are talking about human lives here. They are hungry and need help. They probably go to supermarkets to ask for help hoping to get extra food. Supermarkets have to deal with freshness and getting rid of older items all the time. There is a LOT of food waste happening at grocery stores when certain items can be given to those in need. Plus large chains like Ralphs are also connected to food banks too.All it takes is a little human consideration, like making phone calls and making sure to connect the dots so that people get the help they need.Calling 211 for homeless people to get resources is such an easy thing to do! I bought the man outside a cheese bagel and a bottle of water. I talked to him. He said he has a place to stay, but no food. Because he does have shelter, I told him to call 211.However, because supermarkets like Ralphs have excess food, are connected to food banks, have managers and workers who do have the ability to call convenient resources like 211, I feel it is a shame for people to choose to do the bare minimum required by their jobs and do nothing when it comes to human lives right outside their building. When you can do something to help, just do it.
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November 2023 by B T.
Cashier charged me for 40 bags on purpose..(I looked at my receipt after i got home) I called the Ralphs/Kroger customer service..they said they couldn't do anything about it. The store manager was contacted by customer service and never responded to compensation or to explain. I called several times, Store manager refused to investigate or refund my money. This Ralphs location has a reputation of sneaking in added charges. The Service is horrible...1 cashier, 15 people in line.La Brea & Fountain is better.
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September 2023 by Darren B.
I waited around the Hot Deli Department i know slot of customer service I know you should never let customers just wait to be helped instead of slicing meat or stocking up ! They just looked at me so I walked out !!
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August 2023 by Matthew G.
Tisk tisk !!!!!!!!!!! Only go here if you need something. So many other better grocery stores !
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May 2023 by HoyMay P.
A stop for water and a breakfast bagel or something similar. Large Ralph's in the heart of Hollywood. It had all of our needs.Large parking lot and Wi-Fi.
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April 2023 by Chris Lanter
Has been out of service for weeks.
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April 2023 by Rae Lynne K.
Rock n roll Ralph's still rocking!I used to come here during the pandemic when the lines were long and the food lacking.I came super early on a Saturday morning, very few people in the store, most of the shelves were stocked, I found everything I needed quickly. They even have the evasive mission zero carb tortillas!Only two lanes open so I went to the self checkout. Super fast.
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March 2023 by Amy M.
This place is known as Rock n Roll Ralph's. It used to get the influx of clubgoers after clubs closed. Not the best location because it's crowded to the point that it's uncomfortable to shop and the lines are long. If you need assistance, good luck finding someone to help you.There are lots of parking spots and you can also find parking on level 2.
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November 2016 by Nicholas Sepehr
This place needs too step there game up
