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March 2024 by mare v.
I had a very good experience here. The staff were so helpful and friendly, specifically Angela. She was very nice and informative, glad I went i .
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February 2024 by Sommer J.
I actually had quite a different interaction at this location today compared to many of the other reviews. I received a fraud alert on my debit card. So, my card was cancelled. I went in and asked a personal banker (didn't get his name) if I could get a temporary card. He was very professional and nice. I recently just changed wallets and had mistakenly put my expired id in there. So, I was unable to withdraw cash. However, Marco, the teller was quite understanding and helped me with an alternative solution. So, I hate to disappoint all the negative reviewers. But I had a great customer service experience and I'd give Marco 10 stars if I could.
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February 2024 by Mark Pieterson
Super uncomfortable that the first question asked when you walk up is “are you a us citizen?” What do I look like? Also get off your phones and actually do some work!
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December 2023 by TheGreatScott_G
I come by from time to time & it’s a very well kept, clean place. Everyone seems nice except every time I come, from time to time, I get this older Asian lady. She’s very rude & sarcastic & gives you looks like you’re beneath her & she doesn’t really wanna talk to you. Rolling her eyes like she’s tired of talking to you. Not sure what her deal is, or if she thinks she’s something she’s not, but she should tone down the attitude when dealing with customers. First time I noticed, I thought she was just having a bad day, but she seems to be this way every time I see her working with others & myself. You work at a Bank, humble yourself & that attitude. I’ll keep you in prayer, because I’m almost 100% sure, you’re in your 40’s & single. Not my fault. Find a different career if you’re not happy here. I’m just trying to make a deposit & get a money order. Smh.
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December 2023 by B R
I'd give this place a negative star if it were possible. Worst customer service coming from Marco. Not helpful whatsoever. Extremely vague when asked questions
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November 2023 by OLGA PODYMOVA
I was today 2 time they not help me
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September 2023 by Karen Millen
Angela Bredy was very helpful and assisted me regarding all important questions. I believe banking here pays off just because You have such professional people working here.
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September 2023 by Andrew Hallsey
While most of there banking staff are really nice they have a newish security guard who speaks broken english and talks to me like Im a criminal cuz I walk in with a skateboard...in Southern California. This is the epitome of irony.
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August 2023 by Alexander T.
This bank has barely improved over the years... If not the opposite. The customer service quality has its pro's and con's. On the one hand, out of 4 teller windows -- only 1-2 tellers are usually available (sometimes the 3rd windows would open up), but still -- the wait time for a teller is oftentimes excessive; there is an obvious lack of customer care. On the other hand, the tellers are doing an outstanding job, they are professional, efficient, and courteous (that's why I'm giving 2 stars, rather than 1 star). But what's made this place degrade a bit, - is the inside music that's a bit too loud. This is a bank! (not an adult bar) -- There's no need to force loud music into your customers. Definitely, much room for improvement. Thank you.
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July 2023 by Oscar Octford
Angela who works at this branch is a real professional. It is a pleasure to deal with such people.
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June 2023 by Marcus Molina
Very professional and friendly service. I had to wire money and they made it easy for me. They took all the stress out of the wire transaction for me. Awesome bank! Thank you!
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May 2023 by Pedro Manuitt Aguilera
Very bad reception. I went to open an account because I need it, I took all my documentation but they gave me an appointment for two weeks from now. Other banks open an account in a little longer.
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May 2023 by Sean Anderson
The thing where you use your card to get into the atm lobby never works
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February 2023 by Casaundra A.
I'm kinda shocked at all these horrible reviews!! The little experience I had today was just absolutely lovely! No complaints. The lobby area is very clean, multiple open ATM machines & there was no line at all. I was instantly greeted & there were multiple employees available to help, both at the teller desk & also private desks for more one on one kind of matters. My boyfriend sworeeee that they would be able to exchange/convert the UK currency I had (I had a feeling they wouldn't be able to!) but he insisted- so I felt like an idiot even asking, but the man was actually so kind! He even told me where I could go instead (& it was the place I knew we should've gone in the first place, but you know stubborn men lol...) So while my trip was short & my needs were basic- overall my opinion is based on efficiency, cleanliness, the customer service/my interaction with very sweet, genuine, & kind employees,.....& lastly...that complimentary, generic blue lollipop (that totally brought me back to childhood &being bribed by the pediatrician before getting a vaccine)
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December 2022 by SNAPPSHOTZ
Can’t even access ATMs after hours. Card reader does not work. Dont waste your time going to this one.
