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April 2024 by R B
The physical therapist here is nice and helpful, and so is the front desk staff. However, their billing department is extremely slow to respond and unhelpful. My insurance denied the MRI ordered by a Brentview doctor, because the Brentview doctor didn’t respond to their requests for additional documentation. I have asked Brentview multiple times to reach out to my insurance to get this sorted out and Brentview has ignored my requests. I have a letter from my insurance company specifically saying they need to get documentation from the Doctor I saw at Brentview (because that’s who ordered the MRI) and Brentview is still refusing to call the insurance and submit the documentation. So now my claim was denied and I have to pay out of pocket for something that should have been covered.
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March 2024 by Silas Hastings
Really great experience. Shorter wait than expected, doctor was very professional- she explained all of our options and gave us recommendations, and immediately prescribed us the necessary meds. Thank you!
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February 2024 by Madison Tollner
Doctors are so sweet & helpful here! Never been to an urgent care & had a + experience, but this spot’s fantastic. If you can, just check in online beforehand to avoid a potentially long wait.
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February 2024 by Liz Blackman
My second experience at Brentview. Very nice and clean space. Staff seems very capable.
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December 2023 by J. Anthony Battaglini
The receptionist gave no smile and stared at me like i was bothering her, and then she didn't say hi but said there are 9 patients ahead of me but only 1 was sitting in the waiting room. Then a sign saying they are closed until 1:30 was still on the door and it's 2:30 now.
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December 2023 by stephanie wright
I am utterly disgusted with the lack of treatment they provide. I just drove my husband there, because he had what we thought was a cold a month ago, and every day it has gotten worse and worse and worse. For the past month, it has gotten increasingly terrible. What an easy diagnosis, right? I told him this place is terrible. Doctors in terrible doctors don’t like to give antibiotics because as a way to make up for being horrible physicians, they think they have some control over humanity so I told him to remind them they work for you and to give you antibiotics. He got back in the car and the doctor literally told him about steam and which steam wise and perhaps he should take a hot shower. If that was me, and that Doctor had the nerve to talk down to me about the steam, I would’ve spat in his face. We went to a different clinic. My husband obviously has pneumonia and needs to be put on antibiotics stat. “ good thing you came and saw us when you did “ Thank God for Dr. ************ do not go here ever!!!!!
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November 2023 by LymAlds Ybanez
My first visit to Brentview Medical Urgent Care was truly exceptional. The entire experience was seamless, and the staff members were exceptionally friendly. The smooth process and the warm demeanor of the staff made my visit not just a medical appointment but a positive and comforting experience. I want to extend my gratitude to the entire team at Brentview and wish them a Happy Thanksgiving. Thank you for making my visit so pleasant!❤️
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November 2023 by Sarah Jane
I was seen here 6 months ago for an ear infection. At the time of visit I specifically asked them to make sure the prescription was sent to my current pharmacy super care drugs. When I arrived at super care drugs I was told they could not bill the prescription to insurance bc it had already been filled at CVS pharmacy in West Hollywood. Apparently the prescription had been sent to both the old and new pharmacies. CVS staff don’t answer phones, so I had no choice but to drive to West Hollywood and pick up the prescription. Very annoying but I got the ear drops. Fast forward to today when I received a notice from A DEBT COLLECTOR. Apparently I owed a copay for my visit and Brentview Medical SENT THIS TO COLLECTIONS. I called the office to ask why they did this without first sending me a bill, and turns out they had sent a paper bill to my old home address. I haven’t lived there for nearly four years, so the mail was not forwarded. I originally went to Brentview Medical bc they have shorter wait times than other urgent cares in LA, but this simply is not worth the stress. Guess I’m going back to the zoo that is cedars urgent care next time.One more thought: How did a debt collector have my current home address, but Brentview Medical was unable to contact me about this copay?Seriously I am furious.
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October 2023 by Jennifer Diaz
I knew this was going to be an easy and painless visit as soon as I spoke w/ Alexis on the phone. He answered all of my prior questions before my visit. Everyone was very friendly and polite. They have a very welcoming environment when you already feel uneasy to be at an urgent care. Dr. Christine was Amazing. I really appreciate how everyone in one way tried to get to know me as a patient and an individual. Thank you to everyone there! ❤️❤️❤️
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October 2023 by Ricky Frawley
This is my favorite urgent care. If I can choose to go anywhere, I always choose here. It’s usually not busy at all (although can’t make any promises around this because I’m sure there are busier times and aus), but they get you in and out pretty quick and the doctors are really helpful and always so nice. Very clean, and bright location, not stuffy at all. I always get in & out quicker @ this urgent care than anywhere else. I don’t even live in West Hollywood anymore, I moved to downtown, but for me, it’s worth the drive to get things done so quick & easy in a clean environment with kind professionals. Also, as a trans person, I know navigating medical spaces can be difficult, but this urgent care has always been really easy for me around that, and in my experience has been trans-competent and lgbt friendly!
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October 2023 by Mike Larson
I wasn’t feeling well enough to upload docs. Gabby at the front desk smirked and refused to take my insurance card and help with the process. Gabby needs to learn customer service and how to treat people. I left the clinic and went to West Hollywood urgent care.The worst treatment I’ve received at a urgent care facility. Gabby specifically stated I wouldn’t be seen unless I upload docs with my phone and refused to help me. If your over 30 and struggle with tech and arnt feeling well definitely don’t go here. If you can’t figure out there phone registration they will not see you….I’m horrified by my experience this morning… Gabby needs to look into a new career clearly customer service and health care is not it…I ended up having covid, high fever and a UTI.. I just wanted help.UPDATE: The Dr. reached out direct and sincerely apologized for my experience and the staff. It felt authentic and I hope others have a better experience, the Dr seemed great.
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September 2023 by Candice Shadgoo
Great doctors/PAs and great staff. Overall great experience here- very clean facility and did not have to wait long to be seen. The medical staff explained everything very clearly and was very through.
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August 2023 by Alexander Heller
I had a comforting experience when I was in need of advice on a skin condition. My needs were met and I was attended to in a speedy and respectful fashion I will not hesitate to choose this clinic again in the future.
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July 2023 by Dan O'Connor
Very quick and very easy. Was in and out within 15 minutes and staff were great.
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June 2023 by NiK Kacy
This is by the far the worst urgent care facility I've ever experienced. The front desk staff didn't give two cents about the patient. They had horrible attitudes and lacked any bedside manner and health care office etiquette. Even the music they played were loud and inappropriate. I do however want to say that our nurse Ergin and Physician's Assistant Danielle was very kind and well mannered, so Iwant to iterate that as well to be fair and transparent. Ergin and Danielle were really helpful and patient. Danielle was the only doctor there today and still kept a great attitude and kept apologizing for the wait, which was unnecessary. They were the saving grace for our experience honestly. Overall though, I think we would have rather just waited to see our PCP tomorrow or gone to the ER if symptoms were worse instead.
