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November 2022 by Adrian G.
This place has everything for the DIY aficionados and then some! The staff is very knowledgeable and helpful. In addition to everything hardware, they also carry many household items, many of which I haven't seen elsewhere. They have their own parking lot which great because they're on a very busy part of Santa Monica Blvd in West Hollywood.
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November 2022 by David D.
Been going here for years. Sure, things are cheaper at Home Depot but you have to know what you are doing before you go in because the salesperson might know something about plumbing or might be a 19 year old high school drop out who just got fired from Carls Junior for forgetting to put cheese on cheeseburgers. I went to Koontz for one main reason...Aaron. He helped me more times than I could count and saved me huge headaches by explaining in detail what I needed to do, like with shower stems, which seem easy at first but require some expertise to put in right. I would always take a bunch of pictures of the problem, show them to Aaron, and I'd go home and get the job done. Sadly, he is no longer at Koontz but luckily found out he isn't too far away at Tashman. So now I will be going there. For me, it's not just about price, it's the people. And either way I'm supporting a West Hollywood neighborhood store.
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October 2022 by Toorah K.
Easy key replacement they were super nice fast and affordable, had no idea they had so many home good / home repair items and its so nice having a store like this close by
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October 2022 by Blake S.
I generally enjoy coming here but will never do so again after the way I was refused when I tried to go in today. Apparently they have changed their hours to closing at 5:30 on Saturday's. So after the rude employee shouted through the door that they are closed and closing early today, I then watch him let 2 other customers in while turning away several others. When I told him that they needed to update their hours online he scoffed, laughed and then turned away. Never again.
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October 2022 by Brown B.
This place is very convenient. They have lots of knowledgeable and helpful associates who immediately help you. Versus going to Home Depot and looking forever to get an associate who can help. And I rarely experience when they don't have what I need. You can call them and they will tell you if they have a part. This place is a gem!
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September 2022 by Annie G.
Koontz is a good place for any kind of high-end hardware you might need. Just note that you will pay for the convenience of not having to go to Home Depot, as in everything is very expensive. And while they've always been perfectly nice to me, when I sent in my young son who LOVES hardware stores, they weren't very nice at all. That is a very bad sign of poor customer service when they treat a kid badly!
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September 2022 by Hank C.
Five stars Don't Come Easy because I usually think that it's just friends and family that's giving them. However, this place has saved my bacon on a couple of occasions where other local hardware stores were lacking. I'm a Tradesman working on a project in this area, and anytime I'm nearby and need something this is going to be my first stop. They have specific industrial items, and the staff is awesome!
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August 2022 by Allison M.
This place is a neighborhood gem! I was surprised by the very reasonable prices despite it being in Weho. I went in totally clueless and easily got help finding the exact tool I need, plus was showed how to use it properly. I'll be back!
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August 2022 by Tonya G.
This store packs a lot of items into a small area. Parking can be difficult at times but that's not the store owners' fault.
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June 2022 by Mikhael Smith
No matter what you need, they have it and are extremely customer service oriented.
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June 2022 by Hai C.
I lost the receipt but I still showed them the transaction on my credit card statement. They refuse to exchange and was very rude to me. Last time I'm stepping into this place.
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June 2022 by Yelpper Y.
Koontz are the guys and Ron is an angel. I drove around town from hardware store to store searching for help in getting the correct bolt to fasten my backup camera onto my car. But no one was able to get it right. So I once again stopped by Koontz and this time asked Ron for assistance. He took a look at my car and made the correct recommendation - a quarter inch e-clip. This guy saved me from spending lots of money and additional hassle. Thank you.
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May 2022 by Niels K.
Best hardware store on the planet Been coming to Koontz since 1989 Always ready to give you a good advice
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May 2022 by Randy H.
I've been a loyal Koontz customer for many years. But, I had an experience today that gives me pause. I bought some very powerful drain cleaner on Monday (5/2/22) to help unclog my kitchen sink. I decided that I didn't want to use such strong chemicals in my sink so I waited until the plumber came by on Tuesday to snake the drain. So, today (5/6/22) I went back to Koontz to return the drain cleaner and the heavy duty gloves that I bought to handle the cleaner. It turns out that they don't take returns of chemicals. OK, fine...although this was not explained to me when I bought the drain cleaner. But, the attitude that both the cashier and the sales associate that she called to review the return exhibited was really uncalled for. They basically implied that I had opened the bottle of drain cleaner and acted as if though I was trying to "pull one over on them" by trying to foist an opened container back upon them as unsealed. I had NOT opened the bottle at all; it was in the same state in which I bought the bottle. Of the dozens (if not hundreds) of times I have visited Koontz, this was by far the worst treatment I have ever received. I have always found the staff there to be very kind and friendly. This was a complete deviation to my past interactions with the staff there. The only thing I can figure is that since I'm not a white dude, I was treated with suspicion. This was VERY unsettling, especially because most of the staff are people of color. So, BEWARE, if you're a person of color, you will be treated with suspicion. My experience.....
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April 2022 by Olivia R.
5 stars!!!! Today was my first time at Koontz. I called ahead to see if they had exactly what I was looking for and they did. They have easy parking and an amazing selection of anything you need. Extremely kind and welcoming staff. I live a bit further away than I would like, but will absolutely be back!