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October 2023 by Natalie M
The blond female teller is extremely rude, discourteous and unaccommodating. Terrible customer service and shameful representation of the branch and the bank!
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September 2023 by Kurt C.
ATM ate $300, have to wait 10 days to receive funds. Unbelievable. Will definitely be closing my bank account as soon as this is resolved
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September 2022 by Peter Alcocer
I received excellent service at this branch. The two employees that assisted me answered all my questions, gave me excellent advice and resolved my problems. Highly recommend!
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August 2022 by Greg Green
The branch manager Ariel Wilson was rude and very unhelpful. She was definitely not customer service oriented or willing to help in any significant way
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March 2022 by Wendy Debs Lloyd
Always kind and helpful.
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August 2021 by John M.
Provender: I don't know what it is but US Bank ATMs just don't seem to be functioning properly. I dropped by this location after 6 PM and the ATM wasn't working. Just look at my photo. This ATM would not allow me to insert my debit card to make a withdrawal. This is really awful when you need to pull out some cash. Prices: N/A Parking: ample, the location is in a market so there's plenty of spots. People: N/A Perks: The staff here has always been friendly so that is not an issue. It's just when you want to pull out cash from an ATM, it's really inconvenient when the ATM isn't working.
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December 2020 by Julie Hsieh
Friendly local staffs. Bank while you shop. But Fintech like PayPal has more perks online even cryptocurrency purchasing.
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November 2020 by Matan Mayer
Terrible customer service
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October 2020 by mohammad shishehriz
Us bank is trash bank. I have two business accounts and 4 credit cards. But I will be close all of them.
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October 2019 by Ben Malmeth
Helped my grandpa make sure he didn’t get all his money scammed. Camden was very patient and helpful and took care of the situation. Thanks!
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May 2019 by Ellen C.
Still, I am more than satisfied with this bank. They are consistently helpful and yet professional and precise. The bank manager, Ryan Sullivan is the best! And his team: Kristen, Ifrah, Camden are equally helpful. It's a great location and provides" good old fashioned" service at its optimum best.
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December 2018 by EMT Marketing
Bad customer service
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May 2018 by Cheri W.
U.S. Bank is the WORST!!! FAILURE TO DISCLOSE/BANK FEES/COUNTERFEIT MONEY/LOST CHECKS/ FALSE SENSE OF SECURITY THAT YOUR MONEY IS PROTECTED! When I opened two U.S. Bank accounts they FAILED TO DISCLOSE that I couldn't write any checks for an unreasonably lengthy period of time (approx. 1-2 months) as they don't give you immediate access to your money! So my checks bounced and I was charged HEFTY BANK FEES. They said I should have read the fine print in the mounds of paperwork they give you when you get a new acct. I opened a personal checking acct. for myself and a family trust account. Despite the fact I explained to the bank mgr. that the trust had a tax ID # and was not my money, the bank made me attach my SS# to the trust acct. It made me uncomfortable, as I had concerns about the trust acct. being mistakenly tied i to me as I had a costly outstanding judgment against me at the time. The bank mgr. gave me a false sense of security assuring me that THE MONEY WAS PROTECTED and my SS# would "only be seen internally by US Bank so could not be tied to me or my personal debt." Her gross misinformation cost me double the amount years later-$300,000.00. The bank mgr. retired less than a year later. Another time I withdrew cash in $100 bills and U.S. bank gave me COUNTERFEIT BILLS! A few weeks later I went (to another branch) to pay my credit card bill and the bank CONFISCATED MY $100 BILL alleging it was counterfeit, despite the fact I informed them I had gotten the bill from THEM! I paid most bills via bill pay online. One time I paid a property tax and DMV bill, both totaling nearly $13,000.00. U.S. Bank paid them by checks rather than direct bank transfer and LOST BOTH CHECKS IN THE MAIL! This cost me hundreds of dollars in "late fees" due to U.S. BANKS NEGLIGENCE. This incident was then followed by 2 years and multiple hours of emails, phone calls, copying/mailing documents, corresponding with both government agencies who ran me in circles regarding my request to refund my late fees. I paid the DMV 3 times on one bill and to this day have not received any refund for my multiple payments, thanks to U.S. Bank. I received a letter dated 5/17 from U.S. Bank informing me they had increased my credit line and encouraging me to take advantage of their loans. A few days later I receive another UNSIGNED LETTER from U.S. Banks "Account Closure Department" informing me that they will be closing both accounts on 5/31. Upon receipt of that letter, that left only ONE WEEK NOTICE to deal with outstanding checks, direct deposits, and having to open a new account! They gave NO EXPLANATION WHY so I called the # on the letter but no one answers. I left a message but no one returns your call. I called both my local branch and U.S. Banks Corporate ofc. but they knew nothing about it and told me to call the # in the letter. U.S. Bank cowardly hides behind unsigned letters and mock phone numbers and passes the buck between departments. So much for being a "valued customer" after approx. 10 years!!!
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October 2017 by Ellen C.
Can't understand these negative reviews! I bank here (and elsewhere) and find the Manager, Ms. Fox and the Assistant Manager, Ms. Wilson to be top notch in every respect. Jose and the other male teller with blond hair (don't know his name) are professional too. I've had the most interaction with Ms. Wilson. She is unfailingly pleasant, professional, and it's apparent she is is very dedicated to her job. She is an asset to US Bank. I had some questions, and she has never failed to explain things thoroughly and patiently. I wish all banks were like this one! It's great to have a bank inside of a supermarket. Even better, it's a "super" bank. (groan) I highly recommend it.
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September 2017 by Alien G.
This used to be great little branch. But the well seasoned customer friendly people are gone. The new manager is worthless and the new employees are idiots . These retards that have been left at this branch need to goto customer service 101. While not just stealing monthly hidden fees like BOA or Wells Fargo . They played the we are gonna hold your money (which they "hold" in the banks account) and pay a check and not hold that one up ands then charge me the $35 for the glorious experience of them f****** me over. So I let them keep the $35 and closed my account. This bank just sucks like the rest find something better or just keep your money in cash. Screw the evil banking system. EVERYONE you must take a stand , don't just TAKE IT in the A$$ , close your account make the shitty bank feel it.