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January 2024 by Carly Chohon
Printing service here is terrible. Orders are never done when they say. What's the point of placing online orders if they complete the job when you arrive in store?
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October 2023 by cLaiN- Productions
Honestly this is the best ups store or pretty much any mail store I have ever been to! Everyone is super helpful and nice!
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August 2023 by Tina V.
Love this location - always in and out quickly with Amazon returns. The only downside is that the cell service is kind of spotty inside the store, so make sure to take a screen shot of your return QR code because you prob won't be able to pull it up when you're inside. Staff is always great here!
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July 2023 by Robert Adelson
Just left this store and the blonde girlWho works there was very ride laughed at me, said WHATEVER like a valley girl and kept smacking her lips like she was annoyed and kept saying she wasn’t going to argue with me.I dropped off a package in a clear bag and was toldThat it could be lostOrStolen which to me I took that they were saying there employees at UPS are thieves. When I questioned the employee that’s when she came over and was combative from the jump. The other girl then explained that it could be leftOn a porch or get lost in warehouse. That made sense. To say it could get stolen orLost would only indicate to me that UPS have people that steal.What do you expect from young kids working at a UPS store. She should take her job more seriously and professionally and not be rude and have better customer service. I know I wouod never treat my customers the way you treated me
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July 2023 by STEVIE L
Abagail to the rescue! Overheated senior citizen having difficulty in an AMAZON return. She had me sit down while this old fella having a bit dizzines and confusion. Abail to the rescue. Job complete! This gal is quality customer service. And cute too! Steve L. from Reseda. (07-24-2023). (digital radio return). Thanx Ms Abby
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June 2023 by k a.
I've used this location in the past without issues, however I'm NOT going to again. I needed papers faxed regarding a retired health savings plan change. There were 3 papers in my documents, one two sided the other one sided. The young man trying to fax my papers jammed the machine not once but twice, so I said please put the papers in one at a time since this is wrinkling my originals, he didn't listen to me and forced the papers to go through. When he handed me the confirmation, I said this says only two pages were faxed I have 3, he said Well it counts the amount of paper not pages. I believed him however the company I faxed DIDNOT get all three pages, they only got TWO, this delayed my changes go my account. NOT HAPPY!!!!!
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March 2023 by Helen M.
This UPS store delayed my return many times. I got my refund after 3 weeks whereas at other locations, one gets the refund either immediately or within a day.I only went there since I was in the area but that was a huge mistake.Whenever I go there, the manager personally wants to handle my return to make sure I do not get my refund fast.Avoid this UPS store. The staff can get really vicious too and try to screw up your shipment as much as possible.
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January 2023 by Kris D.
Having this UPS store so close to my house is awesome. The people who work here are so helpful and patient. I have gone in there before with an item without packaging, and they did it all for me. They are quick and efficient and very friendly.
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December 2022 by Clara C.
I had to ship something to my mom yesterday & didn't want to deal with the post office. Then I remembered this UPS store on Platt. It was about 10 AM & there wasn't really a wait. I picked out my padded mailer & got in line. About 30 seconds later I was called up. The person who served me was helpful & friendly. I was out of there in less than 5 minutes. I don't know how the prices compare to FedEx or USPS but for the small padded envelope with a light item, it seemed at little pricey but it was convenient and she did give me a little discount which I appreciated.
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December 2022 by Pas K.
Quick, clean and efficient. I've never left a review for a shipment service store but this UPS store deserves 5 stars. They have fast and friendly employees who are not only quick when I'm in a hurry and the line is long, but also I've seen them be patient with elderly customers who need extra help with their QR codes and shipment options. They have everything you need and the parking is plentiful and it is close to my house so I am extremely satisfied with this store! Great job!
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November 2022 by Pam Franks
From San Diego: I have used this Facility many times Quick & Professional. No matter who is at the service desk always pleasant thank you in advance.
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November 2022 by Dena Rabin
Ups store on platt in west hills is the best ups store. Such nice employees who are always helpful and nice
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November 2022 by Nicholas Rocca
Very friendly professional efficient honest ethical and trustworthy - I highly recommend this store.
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October 2022 by Alice Mikkelsen Gilbert
They were quick, friendly and efficient!
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October 2022 by Ilen Assa
The UPS store at Platte Ave, West Hills California is a huge store center provide three main categories of products and services to customers:1) Packaging and Shipping, 2) Mailboxes and 3) professional Printing/Document services, Direct mail services, Notary services serving local businesses in the area with support services.Hundred percent you can be sure this UPS store provides helpfulness services to individual-consumer and business customers in our our community.I have a great experience overall using the service of this store more 10 years.The Manager and the team are excellent polite and capable.Nice, friendly team! Excellent communication and service! The team always ready and try to help customers delivering value to customers by facilitating outcomes that customers want.I highly recommend the UPS store at Platte Ave, West Hills California.Neli V.
