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August 2023 by Matt
The sellers of this store do not respect the customers and take turns to follow the queue.
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July 2023 by Mehdi S.
The sellers of this store do not respect the customers and take turns to follow the queue.
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March 2023 by Jasmine V.
Business hours stated open until 8pm online, went in person around 7:15pm for a quick purchase and store was locked and associate told us they were closed early for the night. No clear reason.
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March 2023 by Gia G.
Only 3 because 2 of the staff were actually really helpful & sweet (blue haired & a light brown haired girls) A Hispanic girl with bad skin had a strange attitude as soon as I walked in- making no eye contact and just very dismissive. Was returning a couple of items (3 things) and had receipts for them. I even took out the items and placed the receipts under the items to make it easier to see which items applied to each receipt... She proceeds to grab the receipts and glances slowly at it. Grabs the manic panic box and opens it then gesturing like it feels too light. Opening it up and looking at everything so slowly without saying anything. Then tells her coworker that it seems items are missing. I was surprised cause I didn't open it and told her that I didn't open it. She states with an attitude that gloves are missing and a cap.. insinuating that I took them and was trying to return it like that... like really, I'm gonna spend over $100 just to take that?! The other employee checks & items were in the box the whole time! So I stated, like I said- I didn't open it. It felt very uncomfortable.Then to make it worse she tells me how the manic panic lightener is not on any of the receipts.. I ask for the receipts because I am 100% sure it's on there & at this point I'm just done with this whole situation. With an attitude she says- hold on multiple times. I glance at the receipt for a second after she finally hands it to me and it's literally on there.. So TWICE she looks like a fool for having a bad attitude & wanting to find something wrong with the transaction with a customer that literally did nothing but want to return some items. I get having to check items but there is a way to go about it without making someone feel uncomfortable... def not coming back here.
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August 2022 by Rebecca G.
I didn't notice the girl being rude- she wasn't a girl she was a grown woman and I thats probably why- She was friendly towards me and helpful- it all depends in the locations of these places- this one isn't so bad. They were short stocked and only had one lip liner left that I wanted- that's normal- all in all it was fine and serves a purpose.
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June 2022 by Angela B.
Went in there for hair dye didn't even get greeted and the girl working there was rude with no customer service. Will not be coming back
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April 2022 by G C.
I've patronized this store many times but will never spend a dime here again. After school, my daughter and her friend were kicked out after complying with a staff member's wishes to set down their backpacks. They were calmly shopping. My daughter left and asked other friends, also students, but with different skin color, to go in afterwards and even after being obnoxious, the other students were allowed to remain in the store. I understand students have been causing trouble but be consistent with your policies regardless of physical attributes.
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October 2021 by Sanaz N.
Horrible customer service. rude staff. Avoid this store.. No one with a brain works there. They don't even deserve a star. I would give them 0 if I could.
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September 2021 by Troy Junge
(Pandemic) Location states that it closes at 6pm on Google and on the front door. I arrived at 5:15pm and the location was closed. When I noticed employees inside, I knocked on the door and they said. "We're Closed " ok. are they aware that I drove 20 miles to come? nah. they don't care.
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August 2021 by May Mckenzie
Very rude staff
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July 2021 by Azi Jazzy
I had an amazing experience shopping for numerous hair products, with an incredible worker named Ellie. She was extremely experienced and helped me buy the best products for my hair. Definitely will come back!
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June 2021 by Sara Weinstein
They have lots of stuff but nothing i needed.
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June 2021 by Leslie C.
I went back not long ago as this is the closest location to me... the lady working there that day was very helpful and didn't hesitate to answer all my questions and I had many i hate leaving bad reviews so she definitely made me want to change it.
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April 2021 by Nathan C.
They do not honor the return policy on the receipt, do not shop here, there are better beauty supply shops in the area.
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September 2020 by L. C.
As an exclusive store for all things "beauty" it should always be well stocked with those essential items. walked in looking for one thing and they were all out. But not just this item... the store looked very empty, I thought they might be closing down... with 2 associates and just myself as a customer you would think they would ask if I need something. I walked around the store twice before asking where a certain item was and of course all out. I went in on a Sunday and the employees were so busy catching up with gossip lol thanks