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February 2024 by Patricia Fuentes
I see why this location is 3 stars! I dealt with the most miserable employee EVER TAYA! You work in customer service why be so miserable.? I’m sorry your place of work has items locked up I’m sure it’s annoying to have to unlock items for customers. But you don’t have to be so rude that’s a company policy not my fault! Do better!!Rite aid maybe do some customer service training! Your employees clearly need it!!!
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February 2024 by Patricia F.
I have to leave a review as I see someone else has had a horrible experience with Taya!! She is very RUDE and miserable she clearly hates not only her job but her life sadly. I needed assistance with locked up medication I also had a few questions and she acted like that was so difficult and gave me a horrible attitude and when I said something she was so snappy and ready to fight me with her words! This women will continue to push customers away! Management talk to ur employee or maybe after enough complaints you will fire her and hire someone better!! The way Taya treats your customers is unacceptable!!
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January 2024 by ardabeel
Well, she did it again!!!! The African American cashier at west hills location does not know the first thing about customs service or even basic manners!!Her attitude keeps getting worse!!! No greetings, no thank yous, absolutely zero customer service etiquette and obviously no consequence for her! I’ve complained to customer service but it’s actually gotten worse! Way to go Rite Aid managers!!
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January 2024 by G B.
Amazingly poor customer service. Rude cashiers and customers who have no care for the needs of other shoppers.
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December 2023 by Matt G.
Horrible service. Taya or whoever else hates their job, treated us horribly. I'm sorry she hates her job but worst customer service I've ever had... accused me of being an under cover cop when I'm in there every other day and she's knows me by name on Christmas Eve. What a way to treat your customers I would put zero stars if I could. No shame to rite aid but you guys need to hire people that are humble no wonder you guys get robbed all the time. Frequent flyer you guys have just outted. Don't buy any sailor Jerry anymore. We kept you guys in business and just to be treated like shit on Christmas Eve.
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December 2023 by Azar N.
Well, she did it again!!!! The African American cashier at west hills location does not know the first thing about customs service or even basic manners!!Her attitude keeps getting worse!!! No greetings, no thank yous, absolutely zero customer service etiquette and obviously no consequence for her! I've complained to customer service but it's actually gotten worse! Way to go Rite Aid managers!!
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December 2023 by Leandro
Today I went there to buy a Apple gift card and I put 15 daller on it just cam out of school hale I paid and it said code is not valid and a lady told me she will not do the return and I have to talk to Apple and they said I have to go and return it so I will go tomorrow the 11/8/23 and I want to get my money back
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November 2023 by Jovanka Rajic
Rite Aid Pharmacy West Hills deserves 0 stars. I was picking up medications for a family member this evening when I encountered a pharmacy tech/clerk (I believe her name is Alice) who exhibited exceptionally rude, condescending, and unprofessional attitude. I was then asked out loud about details of my family member’s diagnosis by pharmacist when picking up medications (regular medications prescribed for reasons already indicated in the prescription). This was not the first time I was asked by pharmacist at this particular pharmacy to provide details of diagnosis in front of other customers. This is completely inappropriate and violation of right to privacy/HIPAA violation. I felt very uncomfortable and unsettled with the whole experience. I advise upper management to educate the pharmacy staff on appropriate customer service and, most importantly, on legal consequences of HIPAA violation. My family and I will certainly be taking our business elsewhere.
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November 2023 by Bob R.
Went in Oct 30th for ice cream,.... was helped by Taya (I believe to be correct name , not more than a letter off) Taya went beyond the service I expected, she was so helpful, I will return to this store more often
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October 2023 by Teresa Frias
Always has great customer service and helpful employees!
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October 2023 by Esther Kim
I had 3 appointments for vaccines today for myself and my 2 children. I specifically made appointment at Rite Aid so that we could have the flu mist vaccine. We arrive and are told they are out of flu mist. Even with appointments we are made to wait 40 minutes. And even though we all have the same insurance they cannot process mine so only 2 out of 3 receive our vaccines. I refuse to wait any longer than we already have. Not once does the pharmacist apologize for any of these issues. Horrible customer service. This will be my first and last visit to this Rite Aid. This review only applies to the pharmacy. The employee at the ice cream counter was kind and courteous.
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October 2023 by Byron S.
The Rite Aid in Apple Valley, Ca. Jess Ranch is the worst. Always shirt staffed. Today I had to call 12 times, the pharmacy line kept rolling over to the promp to push 3 for pharmacy, then finally after calling back a few more times, someone answered an immediately put me on hold for over 10 minutes. I called back because I wasn't sure they even knew I was on hold, only to get the same thing for another 10 minutes. Finally after 3 more tries, someone answers. A prescription that my doctor sent over a week ago was not ready and out of stock. I will be awake most of tonight if I even get to sleep. Thank you Rite Aid, you suck. I will be transferring my prescriptions and my wife's to CVS tomorrow. They can't possibly be this bad.
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September 2023 by Calvin S.
Aweful service, uncaring and lazy pharmacy staff. This branch is close to my house and few times that I go to the pharmacy, it has always been disappointing. They will go out of business if they don't pay attention to customers and their voice. I go to CVS, just less a mile ahead in the victory.
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August 2023 by STUART JAEGER
The Rite-Aid at Platt Village in West Hills is my favorite pharmacy by far. Pharmacists Lena and Lucy go above and beyond to help me in a kind, professional, competent, and caring manner. The rest of the staff is terrific too. I am a completely satisfied customer and loyal for life!
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July 2023 by Fernando E.
Avoid this location for all your medication needs, if you need your medications in timely manner this will never happen , got a text from Rite Aid that my medications were ready, then My wife called to verify they were ready and they said they were not ready to wait 15-20 min, we got cut up in some errands and let about 2 hrs pass, you would figure if they said 15-20 min and you show up 2 hours later the medications would be ready!! well to our surprise they were not, and we needed to wait 15-20 minutes, this is absolutely outrageous, they don't care about your well being much less your time, totally unacceptable and disrespectful. Never Again.
