Rite Aid is a leading drug store chain offering pharmacies, health and wellness products, photo printing, and a Rewards program. Reviews for a specific location highlight that many staff members are very friendly, helpful, kind, professional, competent, and caring. Multiple pharmacists and cashiers are noted for going above and beyond with positive energy, providing terrific service that creates completely satisfied and loyal customers. However, this particular location also receives significant criticism. It is described as dingier, older, rundown, and low rent compared to other Rite Aid stores. The primary complaint centers on the store's only restroom, which is shared by staff and customers and located in the stockroom. It is reported as absolutely filthy and disgusting, with every surface coated in grime and a sticky floor, despite claims of daily cleaning. There are also mixed results with some prescription pick-up staff, and frustrations with prescription wait times and pharmacy line management. While the pharmacists and many employees receive high praise, the overall condition of the store and its facilities is a major drawback.
Please keep in mind that the Woodland Hills store just closed and a lot of people are now going to West Hills. West Hills pharmacy staff are stretched and doing their best so be kind and patient.
February 2025
There's a new young lady working in the pharmacy named Lucy. Her customer service skills are outstanding!
August 2024
Always so rude at the pharmacy like how dare I need to refill my prescription and inconvenience the lady standing there helping nobody.
