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November 2023 by GG M.
Came in with the better half about 6 weeks ago looking for dining room set. Surprised how sparse the selections are across the valley (please someone message me if they know any with LOTS of choices and good quality/prices) and didnt care for any of the models on the floor; not that they were bad but not what we were looking for ( and WTF is up with those silly bench designs what they figure each family has Siamese twins?) But I came across a nice recliner on sale for $250 ish out the door. Its manual, dont care. Felt too comfortable and ordered a brand new one but they said 6 weeks. Well 6 weeks later Daniel who helped me all the way called and apologetically said factory aint crankin them out anymore, and offered an additional $100 discount to make it $150 now! I said what the hell I only live once let me take it; Just was sooo comfy needed it floor model or supermodel. So went to pick up this past Sunday, Daniel greeted me again (very nice guy and great service), and within 10 minutes was outta there. I like the vibe here and decent selections and styles. Got just what I needed for my tired back at nights when I was looking for something else, just like life.
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November 2023 by Missey Wetzel
Pleasantly surprised with Bob’s Furniture. The site was not taking my payment for a table I bought for my mom and customer service was fantastic. Was able to order over the phone. Price was good for what my mom wanted as well compared to other places using same materials.
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November 2023 by Krys C
We had a great experience with this store. Our sales professional, Saul, was extremely helpful and had a great personality. Typically, furniture shopping is a drag. But Saul made it enjoyable and we left with the perfect piece of furniture.
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October 2023 by Priscilla Marzotti
Love Courtney. Super helpful and excellent suggestions on picking out a sofa/chaise for my assisted living apartment. Very happy and she made it all very easy.
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October 2023 by Melorin Ali
I really like this place. The staff is friendly, the prices are good, the quality is acceptable, and they offer credit and delivery services. It's exactly what I needed to purchase my furniture.
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October 2023 by Martin B.
Run. Dont just walk away from Bobs. Words can't explain what a headache it is to deal with EVERYONE that works for this sad excuse for a furniture store. They don't value humans, they value making a cheap buck out of cheap furniture and will attempt to throw anything from their playbook to not allow refunds until you constantly call and call and call and call.
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September 2023 by Mrugesh R.
Last week Tyler helped and we were really happy with his ability. Today delivery was faulty and damaged when I asked my money back they simply said NO. Store manager today was very rude and made it sound that team did a very very big favor by helping me last week. Corporate number has no helpline or anyone answering and customer service has no knowledge on how to deal with issue. Horrible Horrible experience. Waiting forSomeone to take ownership and pickup the phone and resolve this issue. Do check your Twitter account
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September 2023 by Jeff McNairy
Great service. No pressure sales. Very nice sales consultant (Veronica in West Hills store). Bob is a genius. My 4 year old son kept saying “I want to meet Bob!” Haha. We had shopped around at a lot of other so-called “discount” furniture stores and outlets before coming to Bob’s. When we arrived, my wife and I said “we should have started here first - we would have saved a ton of time!” We furnished our entire 3 bedroom apartment in one visit to the West Hills store. I couldn’t believe how affordable it was. It was really cheap for such good quality furniture. We had recently finished our 4 bedroom home without shopping at Bob’s, and we legit paid 10x more than what we spent at Bob’s. You really have to see it to believe it. I wish all furniture stores were like Bob’s. I know this review is so good that people might think I work for the company hahaha. I don’t. Not even close. I’m just totally happy with my experience. I definitely recommend asking for Veronica to help you if you go to the West Hills store. She is the BEST!
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August 2023 by Eric W.
Best furniture buying experience with Vera, Salesperson at Bob's Discount Furniture in West Hills! And the prices and selection and availability!!!
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August 2023 by David levcovitch
Ron, our sales associate, is very friendly, knowledgeable and patient.He helped us find what we were looking for, a beautiful swivel, rocking chair. Great quality for a great price. And they stand by their merchandise.
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August 2023 by Brendon K.
Highly recommend this location. Courtney was amazing. She was patient and knowledgeable and helped us find exactly what we needed. Great selections and very clean showroom. For in stock products we get quick delivery and set up. Great pricing too. This was within budget and we chose functional product.
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July 2023 by Marjan S.
I had a terrible experience with Bob's Discount Furniture and their delivery service. I ordered a bed and some furniture at their store and they promised to deliver it yesterday . However, they did not show up or contact me at all. I had to call them myself and they said they would deliver it the following day. I had to cancel all my plans for to day and wait for them at home. When they finally arrived, the delivery man told me that the headboard and footboard of the bed were missing and he could not set it up. He said they would bring the missing parts in 5 days. I was very angry and frustrated because I had slept on the floor the previous night and my back was hurting. I told him to take everything back and cancel my order because I did not want to deal with them anymore.This is the worst service I have ever received from any furniture store. They are irresponsible, unprofessional, and dishonest. They failed to deliver what I ordered and paid for and they did not care about my inconvenience or discomfort. They wasted my time and money and caused me a lot of stress. I do not recommend them to anyone and I will never buy from them again.
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July 2023 by JC Javellana
Awesome customer service. Prices are reasonable, and the quality and aesthetic of their collection are topnotch. Shout-out to Ligia, who was so patient and helpful in facilitating our purchase of a new sectional sleeper chaise and sofa. Now eyeing that gamer massage chair....yup, Bob's has it all.
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June 2023 by Rachel C.
I wrote a review 3 months ago about the horrible quality of furniture and the waste of money the good proof protection plan is. This is an extension of that review with even more bad customer service. It took 2 months to get someone to come out and "fix" our chairs. Within one month one of the legs of the chair completely snapped off. We filed another good proof protection plan claim. This time they offered to "buy us out". Keep in mind that this is a kitchen dining set with a table, 4 chairs and a bench that all go together. They offered me $48.74 in Bobs store credit that must be used within 30 days! ORTo buy me out of the good proof protection plan, they would give me $15.84 in cash!These are the only resolutions they offered. Neither of which would work, because, A-I would not buy any more furniture from Bobs and B- $15 is not going to get me a new chair, let alone a dining set that goes together. I am beyond disgusted in the sheer negligence of this company to follow through on their end dealings and their unwillingness to back their own products. I would run away fast and look elsewhere for your furniture.
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June 2023 by Nampiima Flavia
Agent Maynor treated me well and with so much patience as I made selections for my sofas, rug and coffee table.I am a slow decision maker and he did not rush me one bit nor force me to buy anything I didn’t like.??Now I wait for delivery day. Hopefully everything goes well even then.
