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October 2023 by Erika R.
What can I say about this place... Best experience that I ever had when it came to crunch time. Let's start with an associate name Mary, she greeted me and asked if she can help me with anything, I right away perked up and said yes!! I was getting married in 2 hours and needed to find a dress because the one i had preferred online was not the color I had anticipated. Mary right away started pulling dresses and immediately had me try on the dresses. I found one that I fell on love with a beautiful float dress that she had pulled. We found my dress and all accessories that I needed for my special day in a 1/2hr time. Thank you Mary!! I will definitely be back if I'm in another crunch time moment.
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March 2023 by Judy C.
I came into Windsor (at West Covina Plaza) today looking for an evening gown for a very special event. As I was looking, Mary greeted me with a smile and asked if I needed any help. She was so sweet and professional in helping me pick out a dress. She helped me with my fitting and offered great advise regarding which dress looked best on me. She even brought out varies shoes and suggested accessories to go with my outfit. I hope this review reaches the right person in management to acknowledge Mary for her exceptional customer service.
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January 2023 by Emily C.
Today I experienced rude and unprofessional assistance from this employee. I didn't catch her name, however, I came to Windsor West Covina to shop for dresses for my wedding venue as I live around the area! What was supposed to be an exciting experience turned into an atrocious experience by this employee. I asked for a size XL because a certain dress caught my eye it was almost my dream venue dress! amazing! When I asked this employee she quickly replied with "sorry we don't carry extra large sizes." with the most snarky tone ever! It felt very degrading and made me feel shameful of my own size! ): So I say okay thank you anyways and I continue to browse for fun because according to her there are no XL so why bother to look to buy right? Then, I found the dress I asked for in XL! and I noticed I saw a few dresses in XL it made me think.. Why did she lie to me? Why did she make me feel embarrassed for even asking the question I asked? very rude and a total mockery to me and women of XL size. It's disgusting to make others feel not only dirty (constantly gave us looks of disapproval as we chose to stay to look around) but to ridicule someone regarding their body size. What was supposed to be my special day became a terrible one.
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January 2023 by Lina Merchant
V good collection of clothes. Love to revisit this place wirth coming again
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November 2022 by Ashlee S.
Maria and Liz were the best ! Definitely the best customer service and very helpful. Thank you so much for making my day and helping me.Will definitely keep coming to this Windsor because of the 2 that work here.
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July 2022 by Rosa Serrano
It' was crazy waiting to pay like 20 minutes just one cashier the others was fixing the clothes so sad ☹️ I will thinking to go again ?they see the line lts like they don't care
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July 2022 by Madison Oceanna
I purchased some heels and they broke on me the first day I wore them and they didn’t exchange or give me a refund on them
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July 2022 by Veronica Gonzalez
Beautiful dresses always a great choice. A must stop everytime im near
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May 2022 by Atziry Z.
More then the store I loved the service Mary was excellent helped us find exactly what we were looking for after searching everywhere including other Windsor's Mary took her time to focus on what we needed and was super sweet . Defenetely recommend this store ask for Mary
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September 2021 by Amanda B.
Mary the ASM at West Covina is the best. She helped me try on a jacket on display in the window, helped me order said jacket and was extremely helpful on a return visit. She deserves recognition. Thank you Mary. -Amanda
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July 2021 by Perla Collier
Cheap clothing, cheap prices. I would rather pay more and have the outfit last longer.
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June 2021 by Lisa G.
They aren't open the same hours as the mall. They always close early. I walked in today and the girl said, "We are closing in 10 mins" no welcome, no hello, just basically hurry up.
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March 2021 by Michael K.
Getting my laughs on. I used to live in West Covina a long long time ago. I ve seen this mall change alot over the years. Its alot more stores and restrooms and bathrooms. They are still a little behind on the covid Protocols. I was here a month ago visiting the mall and a old friend in the neighborhood. I dont like this mall much. Like i said, its changed a little. Mall is kind of ghetto now. Tight Security and police here which its good. Im sure the mal will get back all of its customers.
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February 2021 by Ember S.
Almost normal shopping In this pandemic, many neighborhood indoor malls are empty and depressing. However, this mall makes you feel that it is almost normal! It is bright inside with many stores open; fair amount of customers to make you feel that it is not a ghost town; and many stores have savings and discounts which attract many customers. I did find something attractive with good price in Express and G for Guess, so I was happy and enjoyed the shopping experience. The only thing reminded me that life may never be the same: was the food court: it was almost empty and with only three restaurants open, plus no sitting down eating. Who wants to stand up and eat like a homeless? Well, you will still get virus if you stand up.
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February 2021 by Brian J.
Pros: Huge H&M and Forever 21. Nordstrom Rack. Paris Baguette if you need some sweets to energize you during your holiday Christmas shopping (we all know how that gets). Remodeled Fashion Q opened next to H&M, ample amount of walking space - but those are the only things I really enjoy about this mall. Oh wait, AND Lucille's is opening up soon! There's not many clothing stores I can shop for here that I like.. They should open up a regular Nordstrom here! The food court is getting better than it was before.
