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July 2024 by James Jones
I REALLY DISLIKE GOING TO THIS BRANCH. I HAVE BEEN A BUSINESS OWNER HERE IN LA PUENTE FOR WELL OVER 6 YEARS AND I HAD STOPPED GOING TO THIS BRANCH AND I WOULD GO TO THE LOCATION IN THE GROCERY STORE ON HACIENDA. HOWEVER THAT LOCATION WAS CLOSED AND AZUSA IS THE CLOSEST LOCATION TO MY BUSINESS. THE AZUSA LOCATION IS A BUSY LOCATION AND ALWAYS HAS MORE THAN 5-6 PEOPLE IN LINE. THIS LOCATION USUALLY HAS ONE WINDOW OPEN AND SOMETIMES TWO. THOSE TWO ASSOCIATES CANT HANDLE CUSTOMERS AT A RATE THAT WILL KEEP THE LINE FROM GROWING. THE MANAGERS WILL NOT HELP AND GET THE LINE TO GET CUSTOMERS IN AND OUT OR TO HELP THE OVERWHELMED ASSOCIATES. THE AMOUNT OF TIME YOU WILL SPEND IN THIS BANK LOCATION ON A CONSISTENT BASIS IS 30 MINS OR MORE. I LITERALLY ONLY GO INSIDE TO GET CHANGE FOR MY BUSINESS AND IN 6 YEARS I HAVE NEVER GONE IN AND BEEN HELPED AND COME OUT IN A TIMELY MANNER. THIS LOCATION HAS NO INTEREST IN MAKING THE CUSTOMER A PRIORITY OR ASSISTING ITS WINDOW CLERKS WHEN OVERWHELMED. I LITERALLY WATCHED A MANAGER HELP ON AN ISSUE AND CLOSE HER WINDOW TO SIT BACK AT HER DESK. SHE COULD HAVE EASILY CONTINUED FOR 20 MINS AND HELP MAKE A SIGNIFICANT DIFFERENCE IN THE AMOUNT OF PEOPLE IN LINE! AND THEY SENT ONE OF THE ASSOCIATES TO LUNCH WHILE THE LINE WAS LONG LEAVING ONE WINDOW CLERK TO TEND TO EVERYONE...... WELLS FARGO I AM A LONG TIME CUSTOMER AND I WOULD LIKE TO SEE MORE WINDOWS OPEN TO ACCOMMODATE YOUR FOOT TRAFFIC AT THIS LOCATION....
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June 2024 by Angelica Lopez
Not enough bankers!
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May 2024 by kira bravo
Hate wells fargo they screw you over all the time. Went in to cash a check teller had no idea what me and my mom meant by saying that we could endorse a check to another person since I wouldn't be able to get the funds until next week.
Teller brought a "manager" for a second opinion and just said the same thing. How do you work at a bank and not know that you can endorse a check to another person???
They also didn't tell me that since I didn't deposit it there but because they SCANNED IT I couldn't cash it in at a third party like walmart.
They never know anything and I am waiting for my funds to come in so I can permanently close my account and never have to deal with them again. I only had wells fargo this long because my mom used to be an employee. (They're horrible to work for too who would've guessed)
My advice get an online bank because it is not worth going through this every single transaction.
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December 2023 by Delilah L.
I do not like going inside a bank. I don't know why. But I went inside to make a large transaction a couple of times, and I always got a great service. All the tellers were very responsive and helpful, and not at all intimidating. They made small talks and seemed really care.
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November 2023 by Angel D.
I like Wells Fargo in general so they get an automatic 3 stars but this location was kind of off. Came in with my mom who doesn't do too well standing for long periods of time so she proceeded to go to the window for handicap to sit down and wait. She said she's done this before and they eventually come to assist. I found that odd so I stood in the regular line to ask as no one was at the door available for questions. The lady who was very nice by the way, no complaints there, said for future visits, my mom can wave to get their attention and point towards the handicap area to notify that she'd need assistance. As we left, my mom stopped to talk to two associates who were super friendly so this place gets a star back from my original 3. I wish the process was better for handicap or elderly customers.
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September 2023 by Linda Taylor
Went to withdraw money, as I do every month. Was told my request was over my daily limit. The daily limit they gave me was years ago. I have been a customer for over 27 years. There was no manager to talk to. I called customer service and got no good answer.
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July 2023 by Jeffrey Villanueva
Convenient
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July 2023 by Monica Chavez
No customer service is available unless you make an appointment. There literally isn't anyone, only two tellers. Customer service is floating between branches and will not be at a specific bank unless they have appointments. Also you basically have to open your bank acct online. I was told bank teller can walk you through it otherwise make an appointment.
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July 2023 by Carmen Franco
Tellers are Very slow not helpful
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April 2023 by Eric Chow
Just slow, two tellers serving a full line of people while managers are picking up their Starbucks order.
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March 2023 by Ann Myla Carranceja
It was Saturday so EXTREMELY BUSY! I didn't expect anything less since it's the only branch open. I usually expect to wait 30 minutes to an hour. They are understaffed for a Saturday. I waited in line for 40 minutes and when it was my turn, my transaction only took a big whopping 4 minutes. Thanks to the overworked and understaffed tellers at this branch.
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January 2023 by Josie P.
I have been a member of WF since 2011, a total of 12 years. I have checking, saving, and credit cards with WF. Through out the years, I have made big purchases, large debits, Etc. In other words I have a great banking relationship with them. I deposited a check in 1/6, called today to check status and was told it will be on Hold until 1/18/23 that is 12 days after the check was deposited. This is ridiculous!!! This is the usual for people with new accounts, sketchy accounts Etc..Not just me but my family, son, mon, and my credit cards will be moving to another bank. I have given you my business for over 10 years, yet WF can't even give me what is mine because they have to review. BS!!!!Will never give my business to WF again.
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May 2022 by Tat L
Only 1 teller working at the teller line and the "friendly" teller was chatting with the customer for minutes on where the customer get her hair done even after the transaction done..... no sense of urgency and situation awareness regarding the waiting customers in the line.....As a previous staff and branch manager of another bank, it is just disappointing.....
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April 2022 by DBL.G.
Wells Fargo has been my bank ,, never had any issues with any Wells Fargo branches , Baldwin Park , El Monte , La Puente & West Covina branches have all served me well with all my transactions.. at times there are lines like any other bank ,, but service is fast with their experience teller's,, great management, overall it will remain my go to bank ,, they have earned a 5 star with their services they have provided me over the years banking with them.
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January 2022 by Ann C.
I come in once or twice a month to do a few transactions that can only be done with a teller. There is usually a line full of people (what bank doesnt have a long line to see the tellers? - none!), but there's been a few times that I'm the only one there and get helped right away - SCORE! The tellers (they usually only have 2 windows open - that's not enough when it gets busy and there's a line 5 or more people deep) at this branch are nice, quick and efficient. I notice that many customers take a long time with the teller but when it comes to my turn, I'm there for maybe 5 minutes tops! I do my transactions... wham bam thank you ma'am! In and out. Good customer service! I would give 5 stars if not for the long lines... so maybe consider opening up another window when the line gets long (like "3s a crowd" at the grocery stores).
