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January 2024 by Albert G.
The old dude that works here is rude af. His customer service needs extreme help, always in a bad mood when I got answer, my shell rewards number. My fault I'm trying to save a little bit of money.
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December 2023 by jie lin
bad experience，bad attitude
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November 2023 by Alex P.
I went to get an oil change today and the beautiful Family worked so greatly as a team and serviced my xDrive suv in the most professional manner. 10 stars for being great! I will return.
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July 2023 by Jonathan Taylor
Great service from a true gentleman. Thank You Sir and God Bless
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June 2023 by Michael Law
Rude and condescending. Ended up not filling up with gas and air. I had to take an important phone call and parked on the side with barely any cars only for the old man in the Shell polo shirt to tell me I either need to fill up with gas or buy something. Person I was calling put me on hold cuz the old man kept on interrupting me. I drive a Porsche SUV with a sticker of a military branch I serve. I don’t expect special treatment, only to not be talked down to and interrupted like im not a customer. Go to the shell in Monterey park Del Mar Ave. Way better and cleaner
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May 2023 by Michael L.
One of my tires had low pressure and I wanted to fill it up with air. However, I had an important phone call. An old man in a shell polo shirt was condescending and talked down to me even though I motioned to him several times that I was on the phone and had to take this important call. Mind you, I drive a 2018 Porsche SUV with a sticker in the back of a specific military branch that I serve. He still repeated himself over and over again like I'm taking up a parking spot designated for his business, yet there were no other cars parked there. He interrupted my call, even though I motioned I acknowledged him, to the point the person I was calling put me on hold. Even though the gas is cheaper I didn't wanna put up with such attitude. I ended up going to the shell in Monterey park with way better service.
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April 2023 by Ryan C.
The people in the day time are okay but the rude asshole at night time is not, please avoid him at all cost and don't bring 100 dollar bills at night since they won't accept it.(only when the Hispanic guy is there) overall I'm just going to switch to chevron not worth the drama nor dealing with the rudeness of the employees
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March 2023 by Gabriel V.
Short dude with slick back hair working refused service because I was "play games," called me an asshole, told me to learn math and proceeded to belittle me because I asked for the wrong amount. Hope he finds some help.
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January 2023 by zarley schmitt
Terribly rude customer service I ran out of gas and only had 1.75 in cash to get me going and was rudely denied sale of gas because it wasn’t enough money?
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December 2022 by LL L.
Dishonest casher=management. I won't be using this place for any reasons like other reviews.
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November 2022 by Rae S.
Just go somewhere else... My cars radiator busted, and naturally i had to pull over to wait for my tow truck to pick up my car. As we all know-everything takes forever. WELL the older gentleman working here made it a point to harass me while i was waiting for my tow truck to come pick me up. He was so irritated that i was on his property...there's fluid leaking from my car in the EMPTY parking lot. EMPTY. Mind you, I'm waiting with my son and mother in the car and this guy has the nerve to threaten me with a tow...which at this point I'm even considering his guy because AAA is taking so long! WTH His intentions were not to help, he was not kind, he didn't care that i was stranded AND to top it off just moments before he came out I had actually made a purchase inside of the store!! The worst.
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October 2022 by Kj cera
Was in a jam & politely asked if he could turn on the airpump as i had no change. toldme to buy something or get out. Owner Was terribly rude and grumpy. My friend also says they steal peoples card info here thats why i didnt want to use my card. Never put gas here or buy anything from this place. Went to the 76 in the mall and they turned on the air for me free of charge. Doesnt take much to be kind in this world.
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October 2022 by Nancy Palacios
My car ran out of gas the owner threw the gas tank at me so rude save your money go elsewhere
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August 2022 by Kristen Mejia
Was in a jam & politely asked if he could turn on the airpump as i had no change. toldme to buy something or get out. Owner Was terribly rude and grumpy. My friend also says they steal peoples card info here thats why i didnt want to use my card. Never put gas here or buy anything from this place. Went to the 76 in the mall and they turned on the air for me free of charge. Doesnt take much to be kind in this world.
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August 2022 by Claudia Macias
I visited the store today Aug 19, 2022 at 10:47 am and experienced the worst customer service. There were two gentlemen, one of them was polite and the other one was a very rude person when I asked a question.
