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April 2024 by G A
Got a promotional call from this location that was supposedly based on my recent purchases however I have never once in my life visited the salon centrics in Arcadia come to find out there have been several transactions in the last few months in which both the Arcadia and West Covina locations have been allowing somebody to use my account without my permission authorization consent or knowledge. I am a male barber and a female who I used to date over a decade ago has taken it upon herself to use my account and you guys not only didn't check an ID but did you guys really not make any connection to the fact that she's a female and I'm a male and the name on the card is not only different but you guys even allowed her to save her card on my account? that's how I found out who it was and it mortified me because like I said I dated that woman over 10 years ago and I have had two children with my childrens mother since then! The best they can offer was for me to call customer service and complain.. but that doesn't resolved my issue when are you guys going to start checking IDs and verifying information instead of just selling to people illegally and unethically on someone else's account just because you want to make your money! Not to mention who you are selling to is not licensed by the State board of barbering in California and you guys are selling her professional product under my name and the best you could tell me is call customer service how about you have your store manager and regional manager give me a call...
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August 2023 by ANDREA DIXON
Love this place. You need a license to purchase here, so be aware of that. Great service, great selection and reasonable prices.
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June 2023 by Sonia R.
This location is always closed! Making it a habit to call them if I have to go here, which would be worst case scenario. Is this location shutting down? Arcadia is great but just out of the way so unfortunately emergencies call for this dumb location.
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April 2023 by Paola Cardenas
I'm sorry but the girls at the counter are very rude, they need better attitude in order to explain things to customers.
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April 2023 by RACHEL HERNANDEZ
Had such an unprofessional experience with Jessica she was rude and unhelpful. I asked her multiple time to give me the amount or estimated amount of my return so I would know how much I could spend but she would not. I ended up just picking a few items n bringing them up to get rang up. I had underestimated the price, so I then asked her if I could grab one more thing then she walked over n said if I was done cause she had another guest so I asked if I could have a gift card for the remaining balance. If she would have told me the amount all could have been avoided. So after telling her that I guess it set her off and that when she told me she didn’t even have to help me and to get out of her store. She was so confrontational . I will never be going to that location again.
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February 2023 by Claudia G.
The customer service is bad. I get it it's not your dream job but your getting paid. You don't have to be nice but a least help the customer find what they need.
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January 2023 by Paul R.
Employees are rude and unhelpful everytime i call they tell me to hold and then hang up on me you always feel unwelcomed and like your bothering them when you go in to get supplies i would recommend taking the extra time to go to another surrounding salon centric they are 100 times better then this one
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December 2022 by Sarah O.
This is the most unwelcoming salon centric I have ever shopped at. There is always get the same rude aggressive sales associate. She has blond hair, my receipt says her name is Cynthia , What I mean by aggressive is if you have a question she is easily annoyed and starts to raise her voice almost like she is yelling. Ew
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October 2022 by Tita O
Always my favorite reform headquarters!
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June 2022 by Julian Diaz
Absolutely awesome place to get you hair needs. Super friendly staff store is clean and quiet not usually to busy.
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November 2021 by Karen Mendoza
Helping and experienced staff!
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July 2021 by Elida H.
I was in Salon Centric 7/30/21 8:30 am. I asked the girl cashier #704326 several questions which she replied with "I have no idea" or "never heard of it". I asked if she was new because she was not able to answer any simple questions. I spent almost $200 & wanted to use my $10.00 rewards & she replied that she never heard of it or was Not going to deal with it. So I didn't get my $10.00 off my purchase. I replied ghee, you were not very helpful to me today & her response was you can leave the store & it would make me very happy. I told her she was rude, she kept talking over me to trying & get rid off me. I've been in the business over 50 years & have never dealt with anyone so rude & unprofessional! When I asked her "what did you say to me" She answered "you heard me". Salon Centric should know how this woman is treating people. I will not be going to this store unless things change or she is let go. I will be going to the Glendora store who are helpful & answer my all questions and who are professional.
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May 2021 by Melissa Calderon
This place is great for beauty supplies. One girl/woman doesn't have no sense of humor and her customer service is poor ? Don't feel like coming back now.Never had a problem with the other staff
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March 2021 by 姐妹
This place have the worst customer service ever. Every time you call, most of the question with answered " I don't know" March 19 2:30 pm. The front girl with everything I don't know. Not just her, even the manager same sh..t.. The company real need to hire someone with a better education of how to better customer service. At least try a little harder with a customer service. I been like this for long time. Nothing compared to Cosmoprof customer service
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June 2020 by Briana O.
Had friendly staff help me replace a product that was out of stock on my online contactless order. Made it super easy for me to pick up products that I need without having to come in contact with anyone
