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January 2023 by Vanessa R.
One star is way overrating this place. Took my 4 yr old to get pierced. She was so excited. First off the manager who pierced her was so unprofessional. We felt rushed and so disconnected from the experience. That night her right earring fell out. I called the following day and no answer so I went in and spoke to a manager. Called 2 days later to file a claim and was told I would hear from someone with 10 days but to try going into the store to see if they can re-pierce her. Fast forward to today I walked in and began to tell the lady everything that happened along with providing her with my receipt and the bag with the earring in it and she proceeded to make excuses or blame my four-year-old for the fact that the piercing fell out within 24 hours of getting it done. I could not believe the unprofessionalism of this lady she told me the only way I'm gonna get a refund as if I take the other earring out of my daughters ear, which ultimately my daughter is going to be uncomfortable and cry. It's almost like she got excitement out of seeing my poor child in pain. I was so livid that my choice of words at this point were not ok. I would never recommend this place and so surprised they are still in business
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December 2022 by Janette A.
If this place can receive 0 stars that would be the rating I would give. DONT BOTHER SHOPPING HERE! The cheap gold that they have is not worth the money that you are spending here. Within a 3 month span, the so called "14k gold" earring I bought here BROKE APART. No worth the risk of piercing here either unless you want an ear infection or being stabbed by a ear gun. Never shopping here again. The so called manager on duty wasn't even trained properly how to handle returns/exchanges when I tried to ask about the warranty on the earrings I got. Look elsewhere that has better service and not ignorant staff.
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April 2021 by Jazmin Uruena
Just took my daughter here to get her ears pierced, everything was good, the only thing I didn’t like was that they charge you warranty without asking you, and I didn’t want it. The earrings were $65 and the warranty was $16 they also did them a little bit crooked (facing down) and they didn’t have the birthstone flower I wanted, so I went with a regular birthstone. The lady was very nice and sweet with my daughter. I would go again though.
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December 2019 by Monica S.
I just had my baby's ears pierced here yesterday. I am a first time mom and i was nervous to get her ears pierced...she is 4 months old. I checked out some players and decided over piercings pagoda. I walked up to the kiosk and the young lady answered my questions. Once I chose the earrings, the full process was explained. The young lady was patient with me and baby. She took her time drawing where the hole would be. Her and her co worker were also very helpful with baby and sweet. Process was quick and sanitary.
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July 2019 by Emily Aguilar
Very rude workers here.
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May 2019 by x7_ breezz
When I got my ears pierced they did it at an angle so it's hard to put on my ear rings. But every thing else was good
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March 2019 by Luis E.
A good place to go and get a gold chain. I was helped by a Hannah and a Sabrina . They were very helpful and on top of their game.
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January 2019 by Paul McZeal
Very bad experience returning earrings that's I had tested DIAMONDS ARE POOR QAULITY the gold is NOT 10k it only 9k. They didn't offer me my cash back nor willing to give store credit only an exchange for another cheap piece of jewelry. Spent a total of $492.75
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December 2018 by Rebeca C.
If I could give zero stars I would... that being said my experience happened on Sunday 12/2/18 at 11am. I was browsing their kiosk and wanted to see some rings, so we ask one of the sales girls for help. We tell her we want to see a ring, and she shows us the ring... it was too small so I give her back the ring and I immediately ask her to see another ring... obviously I was talking to myself because as I look up this girl is uninterested walking towards the center of the kiosk to take a sip of her Starbucks drink... I immediately felt shocked that she was walking away completely ignoring my question to take a sip of her drink. I asked her if she was too busy to help us? To which she replied "no"... I walked away and they lost a customer/sale that day. That's why online shopping is doing much better, because we don't have to deal with rude sales people.
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June 2018 by Francine P.
Took my baby to get her ears pierced here and guess what HER EARING GOT INFECTED!!! Don't go here it's a waste of time and money should've just took her to a PROFESSIONAL at the tattoo shop where instead of a UNSANITARY gun they do it with a needle yes it sounds more painful but I heard way better reviews. Should've took her there to begin with I just didn't wanna put her through so much pain
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February 2018 by Sabrina M.
I'd give 0 stars if I could. They charged me twice for two ear piercings but only gave one solution. The girl was so rude AND she pierced one of my earrings diagonal not straight!!!! (I got 4 done) my friend went to Claire's to get her done because the lady here said I'd be her last one, and the lady at Claire's said mine looked really bad that the lady at piercing pagoda should never let and adult get pierced with the 3mm but she did it anyways and right as i left the mall i put my seatbelt on and i heard something fall the earring that she pierced wrong the backing flew off!!! Went back in and told her and she just started at me and said "well i can give you a new backing" with a horrible attitude like okay yeah that would be nice !!! I used to love buying my girls their earrings and jewelry here but NEVER AGAIN Do NOT take your baby here let alone an adult or teenager. HORRIBLE JUST HORRIBLE
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February 2018 by Natalie Cornejo
i am wondering, do you guys sell nelly piercing ?
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January 2018 by AL M.
Was looking for a necklace to get for a gift, tried a few different places in the mall but didn't really like their selection. I was walking by this kiosk and really liked a few necklaces they had on display. The manager Angel was very helpful, She showed me a couple of different styles and even helped me decide on the length which turned out to be just right!
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December 2017 by Laura L.
Not going back! I am sad to say this place is off my list to shop at. The service to buy something was great until they charge you TWICE... at first I was understanding until the young lady said the manager would call me back.. NEVER HAPPENED! then she also informed me it could be on my account for a few days.. was not my mix up.. I had to call back. Now I'm just going to my back to stop the transactions. Return the earrings and call it a day. NEVER SHOPPING THERE AGAIN!
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December 2017 by Phoenix W.
This place is horrible! We purchased some screw backs.. a very simple transaction. I was given the wrong product! Went back the next day to have them exchanged and corrected, they refused. The associate contacted the manager, Angel, and was still refused to have the issue resolved! We asked to speak to the manager on the phone, she questioned "why" and told the associate that she did not want to speak to us. Extremely unprofessional! Why should I have to be stuck with a product that was not correctly tendered? I should have read the comments/reviews before I spent any money here! Yelp is a place for business's to listen/hear about the good and the bad about their business.. unfortunately, this establishment really doesn't care to improve. Ps: Angel, this is why you have this s*** a** job! Cause you're a s*** a** manager!
