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February 2024 by danni s
I had an incident with my online order regarding a toy/feeder not being in stock, which meant I had to leave the store without my item in hand. (A woman was very kind enough to order it for me to my house) Yet, as I walked around, I saw the item I wanted, but it was very hidden and out of view. I was pretty disappointed cause I had already placed the new order, yet instead of leaving upset, Izaiah made sure to step in and assure me that he would make it right... and that he did! Thank you so much!!! Beautiful skill!Also, I want to mention that the prices here are amazing compared to competitors. The store is a little bit on the smaller side but is stocked with the necessities your pet needs. I think it's awesome that they have clearance sections scattered around the store for pet parents who are on a budget but still want to spoil their fur babies. I personally have nerve used the vet services here, but it seems to me that they offer ALOT of different services.
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February 2024 by Teresa Rosales
Great ?
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February 2024 by Rene Cesar
Sergio is The Best 10/10
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January 2024 by Jennifer Alvarez
Best service here and always welcoming. Always have what we need.
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January 2024 by Jason De Leon
Me And My Doggy Loves It Here Plenty Of Items and Wonderful Employees The Beautiful Cashier Girl Always Gives My Boy Treats She's The Best ?
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January 2024 by Kathleen Rizo
I can never get anybody to help me. I have to stand around and look for someone.
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January 2024 by Tony Toscano
Good. Service
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January 2024 by Hermes Gascon
Great pet store ?
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December 2023 by Hector M Ramirez A
They used to have a lot of products for your pets and toys, and they used to have pets for sale, not any more.
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November 2023 by Elena U.
Anthony and Joanna were amazing! Best customer service... helped me with all the questions I had and concerns. Thank you both so much Store was clean and organized as well !
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November 2023 by Ruchika Newton-Gonzalez
Always friendly and willing to help. Their stock has gone up a lot recently too.
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November 2023 by Wendy G.
VERY small Petco. No fish department. I drove 20 min to get there. I saw no information that stated there was no fish.
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November 2023 by Tina Galves
Took my puppy for obedience training. She learned quickly in store and continue to use commands learned. It was a good experience for both my puppy and me.
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October 2023 by Lee W.
Been shopping here for years, literally for everything I need for my dog and cat. I am a Vital Care member for both my cat and my dog, and even have a Petco Credit Card. Loyal Customer here! Yesterday evening 10/25/23 @ around 7:45pm, for the first time.. I encountered a problem with my dogs food. I was pouring out the last of the bag and a chunk of food + mold came out of it. I was disgusted and immediately took the food and the bag to Petco to let them know. This is the Purina Pro Plan Specialized Sensitive Stomach 35lb bag. I can't remember the employees name, but I went in and explained what I had found.. I said I did not have a receipt however, I use my rewards # for every purchase and asked them to look it up. Her immediate response was I only had 30 days to return. I was actually shocked at her response. I didn't expect an apology from her, because it's not her fault the bag of food turned out to be bad, but I also didn't expect her attitude... this could really have made my dog sick. She made it seem as though I was just trying to get a free bag of food, but come on... for the amount of money I spend here... do you really think I would do all this for 1 bag of food. She questioned me endlessly, and it wasn't until I realized the exact date I purchased the bag that she acknowledged the date, even though it was on her screen already. (I only remembered this because I got home from vacation that same day and saw that we were out of food so I rushed to Petco) I bought this bag of food just a few weeks ago - October 9th, to be exact. I added the date and time above because if Petco reviews these at all.. I believe the woman I dealt with may have been a lead or manager and may need some customer service training. 2 Stars here because this is the first time I've had an issue with an employee with a poor attitude, they're not all bad. As a matter of fact, I've had nothing but great experiences and had not encountered a rude employee here before last night.
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September 2023 by Shawny T.
I'm giving a 5 stars because of Tiffany, she was immensely helpful, I came into the store kind of lost and she sensed that and asked me if I needed some help, I told her my situation with my uncles neglected dog, not only did she recommend a brilliant diy solution for my problem, but also asked if I needed anything else, she made excellent recommendations from a brush, to healthy snacks for the dog to preserve the coat, she also had a lot of knowledge to spread about animals! She found me shampoo in a heartbeat, and was really kind to my uncles dog. I'm thoroughly impressed by her outstanding customer service. Quick shout out to Andy who checked my items out at the front, signed me up for discounts with my info, displayed genuine curiosity and complimented my uncles pup! Very friendly and playful staff. Highly recommend this store for all your pets needs.