-
March 2024 by Alexandra A.
Friendliest and best customer service ever. I Previously came to this Marshalls and I gave it a 0/10. I never ever review stores or restaurants. HOWEVER, I came in the other day and Alyssa was fixing the clothes racks and she looked busy but approachable. I couldn't find the Columbia shirt I wanted in my size so I debated wether I should be a Karen or not and bother her. I walked over and right away she was so friendly and reassured me that it was no bother to her. She helped me look for about 30 seconds and found what I was looking for. She was quick. She also recommended the clearance section, which I was able to snag a bunch of good stuff. I asked her if the store carried any outdoor patio equipment or furniture and right away she was able to tell me where to find it. She was 1.Friendly 2.Expert customer service 3.Knowledgeable of all the questions I asked. I'm glad to see a worker this dedicated despite all the other work they have on the side. I always see this Marshall packed with customers and it could get overwhelming to go above and beyond. Alyssa really made my experience great and I hope the managers recognize this work ethic. After asking Alyssa all my annoying questions and requests. She made sure I received the help I needed. $200 bucks later (worth it) Thank you Alyssa, I hope you see my review. Hire more workers like her. As a corporate manager for the food industry I applaud you.
-
January 2024 by Lily J.
I love shopping at Marshall's, especially the store in the city of industry. But since I was in the Covina area, I stopped by to exchange or return a Christmas gift from my aunt who lives in Vegas. I approached the cashier, Andres , and I explained to him that I wanted to exchange or return the items, but I did not have a receipt. One of the items did have a Marshall's tag but the other two did not. I only had a text photo of the receipt, which I wanted him to check if it was from Marshall's. The cashier Angelica next to him, immediately nodded her head & saying no. Andres went over to Angelica and they were whispering. Then he came over to the counter pushed my items towards me, and said theres nothing I could do. I told him that I wasn't doing anything shady and I put my items in my bag. Andres & Angelica should of done it in a professional manner and explained to me the store policy that the items can be exchanged but not returned. At least one of the items did have a tag but it didn't matter to them. So I went to Marshall's in the city of industry and had no problem at all. Better service & professionalism in the city of industry.
-
December 2023 by Claudia B.
The store itself is very clean 10/10 customer service : employees go above and beyond to help customers ! Everything is stocked up so much to look at . Prices are reasonable!
-
November 2023 by Nicho S.
Just your average Marshalls. This particular location is pretty big compared to others. Good values, tons of items, clean, great location and the people working provided excellent customer service.
-
September 2023 by Wendy Dickinson
It was my first time at Marshalls.. Very impressed on the selections and variety of their clothing.. Quality fabrics, style, colors, and tons to choose from.. I especially loved knowing this store have beautiful dresses too.. I mean it's quite overwhelming on everything and anything that they carry.. I found it a little pricey but absolutely worth paying.. I intend on going back and glad it's a convenient location in Covina.. ???
-
September 2023 by tshea1
A/C was amazing, nice and cool shopping. Went in Target before coming here to Marshalls, and left after 30 min, was a oven in there, was uncomfortable. The Marshall's staff was courteous and accomodating. The Eastland store is my favorite store!!!
-
September 2023 by Alicia
I found fitness clothes at really great prices
-
August 2023 by Bianca G.
I've been waiting in line at this location for 30 minutes....the line has been excessively long since I walked into the store around 745/8 and I thought maybe it was just a quick rush but NO. They had 2-3 people checking customers out this entire time with the line stretching all the way to the baby section in the back. THE BABY SECTION.... Only until the last 25 minutes of the store closing did they have more registers open....they announced for everyone to come up to the front and pay, but we've been trying to pay the entire time. I'm currently paying now and now the employees are rushing to get everyone out. Yikes. If I didn't need this bday gift and I would have left this place.
-
August 2023 by Susan F.
I'm really disgusted with this Marshalls. Everyone knows it's a busy store, really busy. I'm patient, but do I want to wait 45+ minutes to ring up my order? I was there today, and there were 4 check stands open. That's not enough. They could have opened 2 more check stands. I spend a lot of money in that store, and waiting that long to spend money is not acceptable. I'm not going back to that location again. I'm only 5 minutes from that Marshalls, but it's not worth spending all that time in line. Sorry, but I think it's bad business.
-
July 2023 by Alex C
“I had a great experience at Marshall’s! They offer a wide selection of products, and I often find good stuff there. The prices are reasonable, making it a good value for the quality. If you’re looking for a variety of items and don’t mind browsing, this is the place to go.”
-
July 2023 by Alex C.
"I had a great experience at Marshall's! They offer a wide selection of products, and I often find good stuff there. The prices are reasonable, making it a good value for the quality. If you're looking for a variety of items and don't mind browsing, this is the place to go."
-
July 2023 by Kimberly B.
I came here in the afternoon just to shop and I loved an item sm and asked them to put it on hold since the line was like 60 people and it was so hot inside to just wait and they told me I had till 9:30 to pick it up. Which I ended up showing up right when the clock hit 9:29 and the rude ass manager kicked me out and told me WE ARE CLOSED MISS after I explained to her the worker told me I can come pick it up at 9:30 she said miss we are closed you need to get out , we are closed. Literally so rude I ended up walking out because she said she will not sell me the item I put on hold sad. Don't recommend this place - It's stuffy / hot - supper messy especially the clearance section - lost of broken items / misplaced items - not really a good selection at all And last but not least it's supper freaking packed expect to wait in line for 35-55min
-
July 2023 by Brittney L.
Michelle is amazing she had patience with me and my Marshall's credit card I wish more employees or workers in any area for like her would make it more of a pleasure to shop. I will come back to this location just because of her !
-
July 2023 by Rene Martinez
Sorry I don't see anything different and I think it is better stores than this.
-
July 2023 by Amps
Marshalls downgraded so much. I use to buy coach and mk purses here. It had a huge selection. Now it's boo-boonicknackpatty wack-satchels and totes