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September 2024 by Glenda Dominguez
Jasmine was very help and it was such an easy transaction . She was very helpful on checking their inventory ! Great customer service
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September 2024 by Patricia Martinez
Phillip was great he went up and above
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September 2024 by Andrea Jaramillo
Always super helpful, great deals and prices this is the 3rd time we’ve been back there!!!! We always recommend people to visit
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September 2024 by Javier Martinez
Excellent service
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September 2024 by Pat Wenzel
James was a good listener snd very friendly. Enjoyed our time buying the couch and loveseat?
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September 2024 by Lee Larry
Salesman was very friendly and knowledgeable.
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September 2024 by Carmen Sanchez
Excellent customer service, best salesman, ?
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September 2024 by Maxemilian Padilla
Phillip is an Amazing salesman. He helped me buy my couches a few months ago. This time around he helped me buy my recliner. He is very patient and very knowledgeable too. And he is a super nice nice guy. I have only shopped at the West Covina Jerome's.
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September 2024 by Debi Colunga
Sales person Marselina was informative and seasoned with product, special offers , financing. Need chairs for area of finance. Especially for senior citizens, we shouldn't be rushed through THAT process!
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September 2024 by kenneth hamilton
Very friendly sales representative.
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September 2024 by Tanisha Triche-Chapman
I should've read the other reviews before buying from Jerome's in West Covina. I financed a recliner sofa, power recliner, and two chest drawers for delivery on August 31, 2024. I received confirmation emails for delivery...never any mention of anything being on back order. The driver arrived with no chest drawers. Apparently, the ones we paid for were never in stock! We're living out of moving boxes with our clothing, so this is a major inconvenience.
On the same day, I spoke with the sales rep I worked with, James Recio, and we came to an agreement to order another set of chest drawers for the same price. Delivery was scheduled for today, September 2nd, and I received a text message from Jerome's that one of the chest drawers was damaged, and the delivery would have to be postponed. I spoke with a lady in dispatch named Jessica, and she told me the chest drawers were coming from a local store, and that's where they were damaged. She told me the soonest delivery date is September 5th. That is unacceptable. We were already compromising by agreeing to September 2nd delivery. Now I'm waiting for Jessica to call me back with better news. I will NEVER place another order with Jerome's again. I have never had to deal with this level of incompetence for furniture delivery. Make it right, Jerome's! I refuse to be another victim like your other customers have suffered through.
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September 2024 by Samuel antonio Lopez ramirez
The truth is, the person who served us was very kind, he helped us with everything, he gave us time to choose, he didn't give us a price, it was good service from Frank.
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August 2024 by Roxana Huete
I had a good experience while shopping at Jerome’s. The salesman was helpful and very explicit in explaining to me the products, especially mattresses
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August 2024 by Carolina Arriaga
First time at Jerome’s! Philip was an excellent salesperson. From the beginning he asked what we wanted, took us right to it and had options. He was informative, friendly and not pushy!!!!
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August 2024 by Glenda Morgan
Sales person was friendly and helpful. I felt the delivery, set up fee was too high.
