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August 2023 by Benjamin Smith
The people are really helpful
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June 2023 by Arturo Moreno
Trash service
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January 2023 by Joel Ordaz
(Translated by Google) The place is clean and tidy, the staff very attentive and helpful.(Original)El lugar está limpio y ordenado, el personal muy atento y servicial.
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September 2022 by Robert Ortega
This place never answers phone calls wether it be 930 am or noon or 115pmDoor is always locked. Are they even still in business here?
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May 2022 by lina r
I was rear-ended by one of their insured drivers who didn't have the insurance on her. I had to wait about an hour for her to get her insurance information. Once I did it was constant back and fort trying to reach theadjuster. I was sent a check with no information of the preliminary estimate of only $248 but upon doing my own estimate at caliber collision their estimate turned out to be $1800 that isn't even covering about half of what isneeded. Their adjuster told me they don't issue rental cars? but they do cash outs and that I should be receiving a check of $99 to use toward a rental car... That is not going to cover the days my vehicle needs to be in the shop.Even the aviator at caliber collision said they can't start working on my car until Fred loya goes out to check the vehicle again-- which takes them approximately 3 days according to the agent at caliber collision. They need todo better at communication and giving proper estimates. I am yet to solve my issue and am hoping I can get a rental. I will be calling managers to see if I have better luck getting a rental car through them.
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May 2022 by Ingrid P.
I was rear-ended by one of their insured drivers who didn't have the insurance on her. I had to wait about an hour for her to get her insurance information. Once I did it was constant back and fort trying to reach theadjuster. I was sent a check with no information of the preliminary estimate of only $248 but upon doing my own estimate at caliber collision their estimate turned out to be $1800 that isn't even covering about half of what isneeded. Their adjuster told me they don't issue rental cars? but they do cash outs and that I should be receiving a check of $99 to use toward a rental car... That is not going to cover the days my vehicle needs to be in the shop.Even the aviator at caliber collision said they can't start working on my car until Fred loya goes out to check the vehicle again-- which takes them approximately 3 days according to the agent at caliber collision. They need todo better at communication and giving proper estimates. I am yet to solve my issue and am hoping I can get a rental. I will be calling managers to see if I have better luck getting a rental car through them.
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February 2022 by Tremendous Designs
(Translated by Google) Until today we have always been well attended, Fred Loya has been our insurer for many years, you cannot criticize a business for a small defect, but it is important to recognize their good work, the employees sometimes do not represent the company Company correctly, but in this place we have no complaints, always attentive and helpful. The bad reviews do not represent Fredloya in general. Remember you can't get along with everyone and not everyone knows how to appreciate the good details.(Original)Hasta el Dia de hoy siempre hemos sido bien atendidos, Fred Loya ha sido nuestra aseguradora por muchos años, no se puede criticar a un negocio po un pequeño defecto, pero si es importante reconocer su ben trabajo, Los empleado a veces no representan a la copmpañia correctamente , pero en esta lugar no tenemos quejas siempre atentos y serviciales., los malos reviews no representan a fredloya en general. Recuerden no se puede quedar bien con todo mundo y no todo el mundo sabe agradecer los buenos detalles.
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January 2022 by anita La huerfanita
(Translated by Google) I really like this insurance, they are not brokers, the staff are friendly, the bad thing is that they call you a lot to remind you of your payment(Original)me gusta mucho esta aseguranza no son Brokers el personal son amables lo malo es que te llaman mucho para recordarte de tu pago
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November 2021 by leo torres
(Translated by Google) The place only has a worker who sets her hours to serve people, if you arrive and have people she tells you that the time is long to attend you that you come back another day.She tells you to come at a certain time because she only attends at that time (which are not the times that are on the page)It does not take good care of you and it gives you bad coverageIn a few words, the service is very bad, save yourself the penalty and do not go to that place(Original)El lugar solo tiene una trabajadora que pone sus horarios para atender a la gente, si llegas y tiene gente te dice que el tiempo es largo para atenderte que vuelvas otro dia.Te dice que vengas a sierta hora por que ella solo atiende a esa hora (que no son los horarios que esta en la pagina)No te atiende bien y te da mal las coberturasEn pocas palabras pesimo el servicio ahorrense la pena y no vayan a ese local
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February 2021 by ana d. flores serpas
(Translated by Google) I really like this insurance they are not Brokers the staff are friendly the bad thing is that they call you a lot to remind you of your payment(Original)me gusta mucho esta aseguranza no son Brokers el personal son amables lo malo es que te llaman mucho para recordarte de tu pago
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August 2020 by Felix the cat
If you say you open at a certain time. Then open at that time! More than once has this happened.
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August 2020 by Jaime Portillo
The food is expensive they don't have any promotions
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July 2020 by Elsie M.
Fred Loya insurance company, they take out money whenever they want from your account. I won't recommend this company to anyone. Everyone is very rude and quick to pass the buck, no ownership taken for whatever your concerns are.
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December 2018 by Anilu Rodriguez
I always pay my car insurance directly in this West Covina location, it's near my house and I'm always in the area so it's very convenient for me, the only inconvenience at this office is that they never have change and they only have one person working. I had to make some changes in my car insurance last time I went and my daughter and I end up waiting an hour to be helped.
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August 2015 by Steve A
This place is a joke. I spoke to a lady there and told he I need my daughter to be on policy. She said ok and I agreed to a policy and paid over the phone. Two day later she said I need to go in and sign a paper and take pictures of car. When signing notice that my daughter was excluded from policy. I said that is not what we agreed on and would like to cancel this policy. she said it would be $50 plus a charge for the 2 days ($110). WHAT!!! Watch the bait and switch trick.
