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March 2024 by Mel W.
Made and appt. for 10:30, two days ago. Arrived at 10:35, but the store was locked and nobody was inside. Went back to my car to call (got voicemail.) Glad I waited for a few minutes, because 2 employees arrived another 5 minutes later. Pedicure by Julie was perfectly adequate. Nothing bad or spectacular. Mani by Kathy who was REALLY aggressive about me looking through her dip colors, even though I brought my own with me, and I showed her. Sat me in a pedi chair, and left another set of dip colors on the chair for me to look through. Again I said, "no thanks," as I wanted to use my own. (It's heat sensitive and changes colors. Also, I usually do my own, but didn't have the time which is why I came to a nail salon. And if any break or chip I can fix them myself, but need to have the same color on hand.) Glad I bought my own color, because when I get home, I'm going to need to file the topcoat off of this, add another layer of dip, and put a new topcoat on. Taking photos of specific issues with your nails is always really really difficult, because you're trying to take pictures of things that are very, very small. I know it doesn't look like much in the pictures, but in person it's NOT awesome. The topcoat is wavy and pocked. Three of my nails were filed on an angle, even though they were prepped for shape and length prior to my appointment. When I called to make the appointment, I asked for pricing. I was told $50 for a dip manicure and $25 for a pedicure. Had them do callus removal (used a pumice sponge) which was an additional $5, please see photo. Keep in mind this is an hour AFTER my pedicure. So when I asked Kathy what I owed her, she said $100. I couldn't figure out how she got there... she thought I had a gel pedicure, which is an additional $10. (But 50+25+5+10=90. Not 100.) We straightened out the gel issue, which should've made it $80, but she still said 90. That's when I found out that they charged $10 to remove the dip manicure that I walked in with. I've never been charged to remove previous dip manicure. (Removal meant sticking both hands into a bowl full of acetone for 30 minutes. I haven't had a manicure removed that way in YEARS.) When I called for pricing, why wouldn't she have told me that it was $50 for the manicure, plus $10 to remove? And I know that many people have commented about what a careful job they do there. So I wasn't expecting to be in and out quickly, but I was there for just short of three hours... and I think it's pretty obvious that I won't be back. Update: at 9pm, same day, I broke my first nail...
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February 2023 by Taysir Awad
Great service thanks.
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September 2022 by Aimee W.
An overdue 5-star review for my favorite nail salon and nail artist, Kathy. I go here religiously and nowhere else because of the quality and professionalism Exotic Nails holds highly. No longer do I have to worry about getting overfilled nails that don't compliment my skin tone, an infection from a cut, or feeling rushed and unwelcome from getting my nails done. Kathy is amazing and makes me feel like I'm home every time. She is careful in her craft and articulate, and always produces results that exceeds my expectations. I absolutely love every manicure full set I have ever gotten from her. My nails grow slowly and are extremely sensitive and brittle, but Kathy treats them gently and shapes them as well as strengthens them for proper growth. I usually get a Gel X set which is perfect for anyone who finds acrylics too harsh or strong on their nail beds. She's the one who suggested them for me and I can never go back to acrylics now! Kathy keeps the salon clean and tidy, and always uses a fresh sanitized set of utensils per session. I appreciate cleanliness because I've gotten infections from other places that neglected sanitizing. Also I always set an appointment for my nails which should be more common practice for small businesses post-CoVid. I love communicating with her what I would like for my nails because she adjusts it to be better than what I planned. She is incredibly patient and kind- A true master at what she does! She's really one in a million when it comes to nail salons in this area.
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May 2022 by Kamille T.
Kathy did it again with my Gel nails -- thank you. Such a perfectionist, I am in love with my nails! My go to nail salon for over 10 years! Making an appointment ahead of time is a must..
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December 2021 by Jujube Y.
Waited 30 minutes and didn't even get my nails done. The lady seemed not concerned about me probably because I was only getting a manicure with no polish (not enough money) Poor customer service. I would definitely never come back.
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October 2021 by Julie Ramos
Never fail me on what I wanted! Kathy finds a way to make the design what I want.
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September 2021 by Cristina B.
Just got a gel x set with Kathy. So so in love! She has such an eye for attention to detail and really perfected the polish painting and shape. Not only that, but she squeezed me in at the very end of the day, even though I bet she was exhausted. I really respect and appreciate her work ethic and I will definitely be back!
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September 2021 by hailey tim
I love love love love this place I have been going here since I was a little kid and my nails are always very prettyServices: Acrylic nails
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August 2021 by Emi W.
If I could give a 10 star review I would. This is the best nail salon I have ever been to. Not only are they kind but understanding to what you want and go the extra mile to deliver exactly that. I have never that gel x before and wanted a set and got more than I asked for for a very affordable rate. My set took her 2 hours and for the whole time she spoke to me caringly. Never once was I nicked or burnt like the usual nail appointments I had been to. She even went through her own personal gel colors to find one I liked when nothing on the swatches I liked. She sat their painting hearts on every finger of mine with care to get it right. And at the end of it she wouldn't even take my tip when she had earned it 1000%. She said to just come see her again as she enjoyed speaking with me.
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August 2021 by Lara D.
Kathy and her entire team are friendly and courteous. Excellent service you won't be disappointed. Reasonably prices
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July 2021 by Libby R.
Poor customer service. Come here to get full set and gel pedicure . Wanted to give the place a chance since I live next to the salon. some of the rhinestones feel off the next day of my full set. I come back and ask to have it fixed. I got excuses that they were too busy and they will call me when the specific nail tech did it. I was like ok why can't someone else just do it. I inform them I work all day and not able untill 5:30 the next day. I was tolled to call ahead and see if maybe they can see me to fix it. It's rhinestones that need to be glued - it would only take the max 10 min. Ridicules ! Since they already had my money they could careless. Either way I feel their prices where really in the high end . Going to go back to my old spot where it was cheaper and when I have broken nail or design issue they actually fix it.
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June 2021 by Julie A.
Been going around west covina area to find the best manicurist. One day after having a massage, I came across this place. Kathy took me in as a walk in and did my nails. SHE IS THE BEST!!! I finally found my "to go" nails salon. Kathy's very friendly. She even stayed late one time to do me a service. Best advise, call for an appointment because they are starting to get busy.
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May 2021 by C M.
Called at 5:30 for a mani/pedi appt and Kathy told me to come on in. I walked out with the cutest nails, great pedi and :P wax. Ready for my weekend trip. Almost got my set of lashes too if it wasn't so late (I stayed way past closing on a weekday). She would've done them but I had to leave that for another day. She's so meticulous and so detail-oriented with everything she does! I'm going to continue coming here for all my beauty needs. Thank you Kathy. You're a lifesaver.
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May 2021 by Len Francisco
Highly recommended. Kathy's been doing my nails for years. She takes her time. I always get mani and pedi gel and lasts a couple of months.
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March 2021 by Chris E.
Extremely poor customer service. Called in to make appointment for 2 people. Asked if they had 2 available people so we wouldn't have to wait. Informed them we'd be there in 5 mins. Once there, they confirmed we called for 2 people and asked to pick a color. Then we stood there waiting. Asked how long it would be and she said she can't do both people and would need to wait. Complete waste of time. Will never go back due to poor customer service and lies to get business. Ended up going down the street in the CVS parking lot. Will now be coming here from now on.
