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March 2024 by Michelle L.
I couldn't catch her name she had stickers covering it. she wasn't giving clear instructions. she also seemed to be on some type of substance because the way she was talking n looking at me. I've worked with homeless an drug abusers and the way she was moving her mouth an eyes are similar to those who live on skid row. I asked one simple question her response was to look at me without blinking an ask "what are you even saying?"I repeated my question and again her response was unclear and all over the place.. and on top of that she told me to "Stop speaking to me!".. she only calm her attitude down once I asked her what's wrong with her and started to look back at her crazy an my sweet tone was gone.. it made me sad cause she seemed to be one of the only black workers in there.. hate seeing my people have such nasty attitudes .. making us look bad
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March 2024 by Juan G.
There is one person who works at the DMV who gives the behind the wheel test who is extremely rude to all parents and kids who take the test. It is apparently obvious who he is as all the people will tell you when he is there. I would strongly recommend when taking testing to talk to others parents and if he is there I would reschedule because he is rude and fails a majority of test takers during the behind the wheel.
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February 2024 by Jesse H.
It's the DMV so let's not be super surprised by this. I would suggest hiring people who cared to serve the community and are not speaking to people like inmates. I had an issue with my drivers license test not going through online and needed to have some other paperwork done. I reached out to DMV customer service and they told me to reach out to Angelica Peoples who is the manager at the location and have it done in person. The manager only offered to give me my money back from taking the test online and was not willing to help me after being there for 3 1/2 hours.
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February 2024 by Jen P.
I come all the time. Very helpful and fast. They let me know right away that I could not get my ID the same day. I appreciated this so I did not have to waste my time. I've never had problems here with too much of a wait. Good service and clean.
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February 2024 by misty maxwell
Don't go here, go to Pasadena, El Monte or even Pomona. They are so much better. If I could give zero stars I would. I know these people deal with a lot and it's probably stressful working there, and I can't speak for all employees but this DMV is awful in every way. I try to consider the fact that the rude or difficult employee could be having "one of those days" but what are the chances that I get that employee each and every time? I've even thought okay if everywhere you go there is a problem then it's probably you but that doesn't fit either because it's only there at the "Worst" Covina DMV that I have a problem each and every time. Plus I'm so polite and easy going I know it's not me, lol! My bf could literally sue for discrimination against a person with disabilities after leaving there right now. Headed to El Monte and never going back to W. Covina!
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February 2024 by nika x
I took my behind the wheel exam 3 times at this location due to the misjudgments by the examiners.My 1st examiner was named Gabriel and he was very rude to begin with. As a teenager who have never taken the exam prior to this, he made me feel anxious. Throughout the exam, he would give unclear instructions and whenever I asked him what he meant, he would just keep repeating which was not helpful. I also felt my hands getting numb during the exam which made me more nervous. I failed due to a critical error. But when I explained to him what had happened, he ended up agreeing with me but still failed me because he had already check marked the critical error reason.My 2nd examiner (Norma) was a little better than the first one. However, she was very impatient throughout the exam and ended up failing me as well.My 3rd examiner (Julissa) passed me with around 10 errors. I drove well but I just needed to do more traffic check.My 3rd examiner was the only one who had given me actual explanation on why I got those errors and how to fix them which is what the examiner is supposed to do. But my 1st and 2nd examiners did not bother to explain to me and just left which gave me very little to work with on how I could improve.The wait time for the driving test is very long. They won't let you check in early either. If a test taker arrives early, they'll just tell them to come back later. I believe you can arrive around 20-30 minutes early but no earlier than that. After checking in and driving to the testing lane, it can take up to around 1-2 hours after your appointed time till it's your turn. I believe the examiners also prioritize those vehicle registration/ inspection before the driving test. So if there's any cars who have to do inspection, the examiners will go to them and the test taker in front of the line will have to wait for another examiner to come out.Overall, the examiners here are terrible except for the few. They seem like they don't enjoy their job at all but what's stopping them from quitting? Most examiners are also harsh to everyone but mostly to teenagers.I can also understand that everyone's opinions on an examiner may be different depending on their experience with them but this is how I feel about the ones I got.In my opinion, do not go here to take your behind the wheel test.
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February 2024 by Jt W
very bad
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February 2024 by Samantha Stephens
Was in and out of there very quickly and both of the employees who helped us were very knowledgeable.
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February 2024 by Scooby Miranda
Hide your teenage kids, this place sucks, bad attitude, specially that gorda . You’ll know. They don’t help anyone. Not sure they just there to get our tax money cause they lazy.
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February 2024 by HeadShot 45120
Worst service at any DMV I’ve been to. Refuse to do work and will actively make the process of what you’re doing here harder. They want to make sure you waste as much of your time here as possible.
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February 2024 by Nathan M.
Horrible service. I took my driving test there and was failed for not being fair to other drivers, when I tried to have a conversation with the guy he got all pissed off and slammed my door
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February 2024 by Bley Batres
These people sent our car for inspection, the place the told us to go a specific place and this place is full of scammers ! They put in cheap part in our car and charged $330 plus the inspection $140
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February 2024 by Ken Qi
I can’t get in DMV at 4:30, that why this dmv was 3 star. It was terrible DMV.
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February 2024 by Breanna R.
Very awful I came for my daughter to register her car and for her permit and they made up some bs . Then one of the men said both parents needing to be present while she takes the permit test and couldn't even read her birth certificate right . Lady in the front had an always way of talking and handling people was just very chaotic and very un professional dmv I would not recommend
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January 2024 by a z
I went there twice. The first time I stood in line for two and a half hours, there were indeed many people. The second time I went there, I stood in line for two hours again. It was nothing, but the attitude of the staff made me very angry. I thought I wouldn't go there again!
