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August 2023 by G S.
We have shopped here frequently for the past several months. There were changes to our health insurance flex card and it can only be used in CVS now for OTC products; so we are coming here more often than before. Each time, the staff at front cash register is very friendly and helpful. Several weeks ago, we had issues with a nutrition product we purchased, the store manager, a young lady, resolved it very quickly in just a few minutes. The only thing is they do not have self checkout machines at this location, so you might have to wait in line for a little bit when it's busy, but it's usually not an issue at all.
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July 2023 by Wendy B.
Had to come here again because of mobility issues and the drive thru but they are still consistently bad with the employees being especially rude. Vons is definitely better or even Rite Aid. All the comments below about the pharmacists and their behavior is true and makes me know I'm not just imagining it. The pharmacist today was extremely patronizing and rude. Had to explain that my doctor changed locations and tried to tell me "I need to know this" but didn't really let me explain. Worst location- CVS is awful. Don't come here.
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June 2023 by Jo H.
No self checkouts but their staff are nice. Got COVID vaccines here when they first came out and every single time was a pleasant experience. We get photos printed here from time to time, quality is not the best but their prices are very good. Highly recommend this location over Walgreens on Colima and Fullerton Rd.
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May 2023 by Andrea L.
Please reconsider how you talk to people (the pharmy staff.)The gal with the glasses was the sweetest and most communicative person I had this morning. Unlike the first person I spoke with snapped at me for showing the wrong prescription. " that's not the prescription." Corrects herself saying she just got the prescription sent to them onfile. (Ok? why you need to be rude.) When I came to pick up she was extremely nice to the Asian elderly. Speaking to him in their language. Ahh yes, I totally understand. I must know my place. I'll remember this. Then again who cares right?
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April 2023 by Gloria S.
Their Pharmacy is one of the worst. Their Pharmacist treat people like crap, their tone and dismissive behavior is disgusting. I don't know how and why CVS hires people like that, making people feel like they're ignorant.
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April 2023 by Rachel T.
Came by to pick up some stuff and huge parking so that was convenient as well as the store itself was pretty large too.
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November 2022 by Michael C.
My elderly mother brought in 4 gallons of water to return along with receipt. Carolina, the store clerk decides to demand my mother for a valid ID in order to process the refund per store policy. What irks me is that my mother paid for the water in CASH but forgot her ID so Carolina had my mother wait there for 15 minutes while I brought the ID down there.I have had situations where when I return something to a store, if credit card I would be asked for ID. I have never had a situation where I paid in cash, and was asked to procure an ID.On the receipt it clearly shows that CAROLINA was the one that rung up the items on November 8th 2022. My mother brought it back November 12th, 2022 and it just happened to be the same person!I do Apologize to Carolina and Miguel for my raised voice. but honestly, I am a short guy and I do not think I sound in anyway menacing or threatening. Because I guess in my mind I hoped someone working there would be understanding of the situation and found a way to help my mother.My mother asked to see the manager Miguel, and Carolina informed her he was on lunch. When I got there, that's when Carolina decided to get Miguel, he was conveniently done with his lunch.As my mother finally received the $13 refund, I was walking out the door literally a foot away out, Miguel's other employee decides to yell at me.I am utterly disappointed with Miguel's management as his employee named Junior was mere inches away from Miguel, raising his voice at me as I was only speaking with Miguel and Carolina. Junior was never involved with my situation with the refund and yet he thought it was necessary to raise his voice at me while he had a customer in front of him. I thought that was unprofessional and menacing.I think that CVS should look into this store as I would be displeased if found that Miguel or his employees have ever disregarded the third party verification in the past for previous customers, and they were picking and choosing who they help. As well as some discipline to the employee Junior.
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November 2022 by Becky L.
Wow. CVS Pharmacies used to open late on weekends for awhile even during the earlier years of the Pandemic. This is my go-to CVS especially to print work pics, other pics or just to pick up a household item. Anyways, this CVS is like less than 10min of a drive from me. The staff have always been helpful and friendly. I wish they would go back to extended hours again on the weekends since some of us work full time, Monday-Friday....This one time I was actually craving 'Chessman' as shown in the pic attached....I should find more pics than this snack one.
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October 2022 by Dot D.
There used to be a very nice lady who was always helpful and patient at the pharmacy side but too bad I don't see her working anymore every time I'm there. There are now very impatient and unhappy workers greeting me every time I pick up my meds. There's this girl, Chloe that seems to always have an attitude and seems pissed off all the time. She'll snap at you and when she says she'll do what's requested, then end up not doing it.Such a pity this CVS sucks due to the majority of the employees being unhappy. The store always seem filthy when you walk in. Rating 2 stars is generous!
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June 2022 by Cindy L.
To the pharmacist of this CVS location, we understand that you do not have the easiest job, but please do not hang up on your customers. We too are often hanging by a thread.
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May 2022 by Margarita V.
Drive thru is way too slow. Literally waited 30 mins to get helped. Recommend going inside to pick up your prescription.
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April 2022 by Ziggy T.
Nothing but wonderful customer service The pharmacy team is doing such an amazing job. i went in after for my medication after losing my job and then later my wife since i had no money to support us and they treated me better then family. not only did they provide me with my much need medication they lended a shoulder for me to cry on. my favorite work is sonia and deserves much more then what she recieves. customer need to give these hard workers a break and be more patient with them.
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April 2022 by Shannon R.
I'm doing this because I see a lot of bad reviews on the pharmacy... I feel people should be more patient with people that are handling your medicine and also making sure they don't lose their job from giving you medicine you were prescribed...THIS PLACE IS NOT A FAST FOOD RESTAURANT. Be more patient with the employees because they have to deal with millions of customers that are rude and just trying to get medicine like everyone else. I came in to the pharmacy and I see the customers yelling and crusing and the workers...for what? You are still going to get your medicine...stop being f****** assholes to them and be more kind, patient and listen to what they are saying to you for a change.
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March 2022 by Nancie R.
Worst of the worst! I'd give them minus stars if I could. It's no wonder why they have such lousy reviews. Person who answers the phone is so ignorant she tries to cover it with attitude. I called to ck on a prescription called in for my daughter and had nothing but problems which was NOT even HIPPA related. I was told the problem was my daughters doctor is in San Bernardino. I asked why that makes a difference she lives in Covina, doesn't drive and her doctor is licensed in the state of California, She attempted to grill and correct me on insurance and medical protocol but when I corrected her telling her I work in a near by hospital ER and I am well aware of both insurance and medical protocols she snapped back with 'well the ER's give out pills like candy' that was the last straw. The lack of professionalism, compassion, and ignorance is inexcusable. Because the medication was called into that location (there are closer CVS locations to my daughters home) it could not be transferred. Once this issue is resolved and she gets her medication I will report this pharmacy and NEVER go back to that location. HORRIBLE HORRIBLE HORRIBLE pharmacy.
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January 2022 by Charlie W.
CVS is better than Walgreen. That's it! CVS is better managed both online and storewise. E.G., I inquired flu vaccine at one of their stores and only given a paper to book appointment online and walgreen nearest available time is 20 days later and it's so confusing to schedule online with walgreen! While CVS is immediate available the next day!
