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June 2024 by Hui Chen
The teller Monica is always polite and patient, the down side is they don’t usually have enough changes for small business tho
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June 2024 by Vegaly Pulido
They checked the account and the last social security deposit of my dead husband I don't know how they looked for a way to return it I didn't expect the account to be at $0 but they did it Chase's emptied it to me and I waited for an appointment by phone and he never made it and he lied I never made it very unprofessional. They don't know how to help, my husband died and I just wanted to close the account. They are not good for customer service, they prefer to be alone talking to the computer.
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June 2024 by E C
Good people working there and they are helpful. However today there was human poop by the ATM and I think someone step on it as well. I try calling a phone number to there bank to notify them but I was only able to talk to a robot, no direct phone number from a person working there.
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April 2024 by Sktp AO5775
I was cold transferred to a different location, started speaking to someone, was then disconnected. Called back and went through phone tree prompts only to be told they were busy assisting other customers. I was then told to call a different number for assistance. No thank you!
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September 2023 by Mrs. O.
Female manager who speaks spanish has continuously treated my mother with Alzheimer's poorly and rudely at this branch location. She struggles with logging into the chase app, she has gone in for help and been turned down and spoken down to for seeking assistance. She's been told by this female manager "I've told you how to do it so many times and you still don't get it!" It is in your job title to provide customer service, you are not doing so. This branch is lacking and more so humiliating its own consumers with disabilities!!
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September 2023 by Geo Sapien
Went to ATM ONLY!
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September 2023 by Mrs. O.
Female manager who speaks spanish has continuously treated my mother with Alzheimer's poorly and rudely at this branch location. She struggles with logging into the chase app, she has gone in for help and been turned down and spoken down to for seeking assistance. She's been told by this female manager "I've told you how to do it so many times and you still don't get it!" It is in your job title to provide customer service, you are not doing so. This branch is lacking and more so humiliating its own consumers with disabilities!!
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July 2023 by Jonathan
Excellent service, very good change in customer service, thank you Alexander for your attention and kindness.
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July 2023 by Panmasalamix
Very bad customer service . Better avoid to go this branch
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July 2023 by Lisette L.
Very helpful staff. I planned to sign up for a Travel credit card & became more informed about it through the manager & Javier Valdez. They could have easily told me to commit to getting the card but instead they heard me out & recommended that it was best for me to not commit to a travel credit card if I didn't plan to travel 3-4x's a year. I'm grateful for their honesty & guidance.
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July 2023 by Sammi Su
Been coming here for years; haven't had any issues yet
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May 2023 by Jie L.
It took me too long to open an account It got to the point where I had to submit too much stuff
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March 2023 by JR N.
My fiancé and I went in to try opening a CD and we were turned away by the young lady (wish I had gotten her name). We went in yesterday (Saturday) and yes we were aware they closed at 2pm. To be specific it was 1:25pm when we walked in. After being asked what we were there for and saying we needed help with a CD, the first thing they asked is if we made an appointment. We said "no we didn't". Than, she went along saying how they close at 2pm and that it took about 45 minutes to do. So pretty much it was a "come back another day ". We clearly saw we didn't want to be helped so we didn't argue and left. I regret even depositing my 20k here at the window. We called up another chase close by and Vanessa right away said "come on down" . She was from the Eastland center. Mistakenly, we drove to chase by the west Covina mall and asked for Vanessa and came to find out it was the wrong chase. The funny thing is that the staff here helped us too. By this time it was about 5 minutes till 2pm. Mirna Nunez did a fantastic job opening our CD and only took about 15-20 minutes to do it so thank you to her. While sitting with Mirna , we got a call from Vanessa over at the other bank wanting to know if we were still going to make it. Vanessa also went overboard to make sure we were taken care of and was very friendly over the phone despite us driving to the wrong chase. In conclusion, we got our CD done thanks to Mirna at chase on Vincent avenue by the mall. As you can see , our situation turned into a big rush and confusion after being turned away at this location. If your going to walk in, go elsewhere as apparently they only like "appointments only". I bet chase managers say "every dime counts" Well this branch lost out on 1 new account , and a 80k certificate of deposit. The drive thru atms are nice here though. I'll give a star for that one.
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January 2023 by K Y.
I want to open an account. Oh wait. No banker in the branch? What the ? It is a bank with no bankers to open an account
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November 2022 by Joy J.
Why do some banks not allow customers use the bathroom? Consumers allow banks to use their money and do whatever the banks want with it but for customers to not be able to use the bathrooms is just absurd. We're not considered customers anymore if we want to use the bathroom but considered the "public" once we request to use the bathroom.
