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March 2024 by Vivian A.
The best customer service I have ever received from a bank. Walking in the door the staff was welcoming and helpful. The first Chase representative that assisted me in establishing a Trust Savings Account was Irwin Soria. He was so professional and knowledgeable, polite sympathetic and kind. He was always researching the best options for me. He kept in touch with me throughout the process, confirming appointments with email as well as phone messages. My second great experience was Tiffany Chen Assistant VP private client banker. She was professional , focused and knowledgeable. She reviewed my account and recommended options to improve my financial wellbeing. These two outstanding employees of Chase are a great representation of old school Customer Service and work ethic. I highly recommend Chase Bank, West Covina
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December 2023 by Kylah R.
completely disappointed in the service my elderly mother received in the care of the "manager" lorena... the attitude and customer was extremely poor and i do not recommend this branch to anyone who needs care and or patience when having questions about their finances. i would recommend the chase in el monte where jack gives excellent customer service and care.
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November 2023 by Maged Osman
Good bank
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October 2023 by Jim Yu
Several years ago I told people that Chase bank was the best; they provided a number of free services.I done had 24 medallion stock stamps and notary stamps without any cost to me.Currently, they will no longer provide a medallion service for stock beneficiary designation and they will provide only three notary stamps per visit. I was told that they will only provide medallion stamps on stock transfer and or sales. What is clear to me is that they no longer want to provide any services that does not turn a profit.Both Bank of America and U.S. Bank still provides medallion services.I’m tempted to pull my money out.
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July 2023 by namu
I was helped my Ms. Chen and she was polite and professional, along with helping with every question I had and helped fix all my problems! I would definitely recommend asking for her if you are looking to make a new credit card !!
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July 2023 by Woo N.
Ms. Tiffany Chen helped me out to make a new credit card and she was the best !! She was professional and polite, and helped out in every way possible. I would definitely recommend her !
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July 2023 by David Rodriguez
This bank is not friendly to small businesses. They place random holds on funds even when funds are verified and deposit items are paid. ATM’s are always down on the weekends and processing is slow. Many ATM’s are damaged and not repaired in a timely fashion. I do not feel safe using the walk up tellers lots of loitering. Staff is poorly trained except when it comes to pushing a credit card application. I plan closing my business and personal accounts this month. Tired of being treated like they are doing me favor by using my money.
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July 2023 by Dru B
This branch is ridiculous, apparently they've been having a lot of problems lately and don't relay that to the customers til you've waited in line and it's your turn, wth! If you can't offer the convenience of Chase Banking then just stay closed. Now I'm wondering if the teller deposited my check in the right account because they're system was down and not reflecting I deposited anything, super stressed out about why I didn't just walk out. This branch sucks.
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March 2023 by gear rack
Horrible customer service 11am , one cashier teller and 10 people in line waiting so I walkd out ......
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March 2023 by He N.
Horrible HORRIBLE Bank. They ALLOWED a thief to steal A LOT of money from my account and are basically accusing ME, their customer and VICTIM, of being a party to it! They advertise that they are FDIC insured but denied my LEGIT claim so they won't have to honor their obligation to RETURN the money they FAILED to protect. Customer Service is HATEFUL and very unprofessional. Bank of America is way better than Chase. I SHOULD have deposited with WELLS FARGO since they hold my mortgage. They have GREAT Cus tomer Service and they don't treat you like a criminal when you are a VICTIM of their negligence. Don't trust your money to this place. Go somewhere else if you don't want to lose your investments. Chase only cares about Chase and they don't mind saying so. Worst. Bank. Ever.
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March 2023 by Julian D.
I came here today because I had an issue with a deposit I made a few days ago and was helped right away by a banker named Grace with no line or wait times. After verifying/confirming my identity my issue was resolved in a few minutes and I was able to access funds in my account so I could pay my landlord the rent money. To be honest I came here because the branch that is closest to my home had no bankers available so I was redirected to the branch in West Covina. I don't come here often because I live several miles away but I will definitely be here again if I ever have issues or question about my account. I would highly recommend this branch to anyone because of their exceptional customer service, professionalism, and willingness to go up and over for clients. Thank you again!
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February 2023 by Jose Ramirez
The people is very nice and the places open Clean thank you for everything
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November 2022 by Daniel O
Have some fraud situations going on over the last 2 years. I hate scammers
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October 2022 by Maria Hernandez
Fewer people line in Chase Bank and fast. Nice places and near Mall and restaurants.
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September 2022 by Sarunny Lok
Great services