-
January 2024 by J D.
Went there to finish some family business, there was supposed to be a notary on duty, oh no he's not here till next week. This is the 4th bank we've visited to complete the closure and every time it's something different. We didn't have the right paperwork, THEY didn't have the paperwork we needed. Then the paperwork we got from the branch turned out to be wrong! I don't know if they intentionally hire stupid, or if it's just a byproduct of the working environment here. Either way, this is why I stopped banking with them years ago.
-
January 2024 by Emily D.
I made an appointment to close my mom's account after she passed away. I specifically told them I needed a notary. I live 5 hours from the closest BofA but I was in town for the holidays so I tried to get it done now. Despite making it clear what I needed done and that I needed a notary I was unable to complete the task (again) because they didn't have the notary. It was a total waste of my time. I drove over 30 minutes to get to this branch, my dad rearranged his schedule to watch my son, and I changed around other plans because I was specifically told I would be able to finally take care of this business after BofA messing up multiple other times in trying to handle my mom's estate. Once again, this is untrue and I was inconvenienced due to their utter incompetence. Also, despite having an appointment with a banker I was made to sit on the couches in the middle of lobby while they grabbed papers from me instead of at a desk with a banker. That is highly unprofessional.
-
December 2023 by James B.
I been with b of a for 20 years I'm done ...! They suck !!!They don't care about u or your money
-
November 2023 by Chris H.
I'd give it a 0 if I could. The bank manager was rude, the tellers won't help, and they won't cash a check from that branch because of incompetence. I've heard a lot of people complain about this bank, and now I know why!
-
September 2023 by Jackie G.
This bank is NOT safe! They either need security round the clock or need patrolling on a ongoing basis. I've been here twice and let me say never again alone. DURING DAYLIGHT. One homeless person threw a top glass bottle at me and missed me by hitting my car and damaging it. Called the police and they never came.
-
July 2023 by Michelle S.
Went to this branch to withdraw cash for travel. Asked teller for new bills and right off the bat he said they don't have new bills. So I asked what kind of bank is this, and he just shrugged his shoulders. Where else am I suppose to get cash if my own bank cannot provide it for me?! Very poor customer service.
-
June 2023 by Gleb G.
Came to do wire transfer and was surprised place was newly remodeled and fresh. Great service. Business advisor Cintia Mojica was great and very helpful, quick and fast thank you!
-
May 2023 by Amanda Carrillo
If I could give 0 stars I would worst dam bank I have ever been too with long wait times and only 1 teller.
-
April 2023 by Randolph Nicholson
Went in to make a withdrawal and was out in a couple of minutes.
-
January 2023 by Vanessa A.
This place sucks so much. Will tell you to wait it will only be 10 minutes ended up being way too long and I was being patient. Maybe they should get more people to work at this branch. Came here twice to just waste my time again. Horrible. And there's this lady that talks to the costumers for ever about things not related to bank. So annoyed! No wonder they have no stars this bank is horrible lol
-
January 2023 by Miguel Lopez
Theirs skimmers on the atm, this is the second time someone steals money from my account. If you need to access your money I not use the atms at this branch especially the drive thru one….
-
January 2023 by Stevan S.
As far as the people who work I have no issues with the the employees but I do think people should know that they hold the right ro close your account at any time with no given knowledge or reason as to why.I was left stranded out of state at a gas station due to the shutting down/canceling my account they will not disclose any information ro me only that they will send a check of the amount that was in the account, 1 month later nothing has been received ,reason is they are looking into a claim bofa has no 24hr service and they were not helpful at all in giving me any information as to why they closed my account with them.bank of America is a horrible company for that reason.anyone banking with bofa should know they hold the right ro cancel your account at any time with no notice or information as to why.over a month later after the fact I have not received my check and they will not give me a date either.if you feel comfortable with giving a company the ability to close your account and seize your money at any given time of there choosing,with no explanation.bank of America the actions you took put me personally in a horrible and possible life changing situation, weaker people in a worse situation im sure have lost more or even taken their own life.that decision to close my account almost created a homeless man and some would kill themselves,from the bottom of my heart I wish no one have to go through that kind of situation.bofa that is a horrible line of action to take
-
November 2022 by Chris hughes
During the busiest time of day, they have ONE teller, will never use this bank, they have the worst service
-
October 2022 by Manuel Lopez Obrador 1 (Arriba Amlo)
I still dont get it, this branch is always busy and they dont have tellers, everytime I come in to the bank I see a bunch of bankers but not at the tellers section with a line up 10 to 12 waiting, its insane, then I go to the Balwin or Walnut area and they have about 3 to 4 tellers with no customers, can someone explain? ...Bank of America should know that West Covina is a busy district and many of us are on time limit, I am not trying to bash anyone, bank of America is a good bank and love their customer service and the way they work for their clients but its just this branch thats not seeing the problem, one teller is literally upsenting customers, and I say this because on two occasions Ive heard other customers expressing their anguish.
-
I still dont get it, this branch is always busy and they dont have tellers, everytime I come in to the bank I see a bunch of bankers but not at the tellers section with a line up 10 to 12 waiting, its insane, then I go to the Balwin or Walnut area and they have about 3 to 4 tellers with no customers, can someone explain? ...Bank of America should know that West Covina is a busy district and many of us are on time limit, I am not trying to bash anyone, bank of America is a good bank and love their customer service and the way they work for their clients but its just this branch thats not seeing the problem, one teller is literally upsenting customers, and I say this because on two occasions Ive heard other customers expressing their anguish.
