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July 2024 by cal state
We made an appointment for the travel department. We where on time and had to want over one hour to see our agent.
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May 2024 by Cathy Nguyen
Unprofessional. Did not provide a stamp on the international drivers permit making it impossible to rent a car overseas. They need to train their employees properly.
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April 2024 by Glen Smith
Great service freindly people
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April 2024 by Byron F
Be careful using their travel agent Linda. She rushes at times. Make sure you get options on the vehicle you want because it is impossible for you to upgrade without AAA getting involved. Also make sure the dates on your trip are correct. Worst experience using a travel agent! Then manager Tenia defends the mistakes of her employee and downplays everything. Overall, did a great job of putting a damper on our 20 year anniversary!
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April 2024 by Alex P
My spouse and I went into to register our trailer on Tuesday, March 12, 2024, approx. 9:15 am at the West Covina location and we had to go get cash from Staterbro's to pay our registration bill. Upon making the transaction we gave the CSA wearing a green blouse cash a total of $200 since we could not get the exact amount needed of $193 from the grocery store. Long story short , the lady was nasty and rude at AAA and told us we should had given her 5s 10s or the even amount since she did not have change. As we waited, I saw her holding our $5 bill in her hand looking around and contemplating to bring it to us. She attempted to steal 5 dollars from us and when I confronted her, she illustrated very combative behavior towards us. The change that was due back to us was $7 she only gave $ 1 in quarters and a $1 bill initially which was $2. She then stated we did not give her $200. When I requested to speak with the manager, she requested we have a seat while she recounts the drawer and then she gave the money back and admitted she made error. The moral of the story is this behavior should not be tolerated in a BBB accredited business stealing from members and showing poor customer service when proven wrong. If the roles were reversed, we would be prosecuted. We departed the premises feeling undervalued we have been members for more than 2 -3 years.
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March 2024 by Byron F.
Be careful using their travel agent Linda. She rushes at times. Make sure you get options on the vehicle you want because it is impossible for you to upgrade without AAA getting involved. Also make sure the dates on your trip are correct. Worst experience using a travel agent! Then manager Tenia defends the mistakes of her employee and downplays everything. Overall, did a great job of putting a damper on our 20 year anniversary!
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January 2024 by Bill R. - So Cal
I have a AAA membership and I went there to get a free notary with all done in 10 minutes
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December 2023 by Victoria G.
So sad, disheartened and just utterly dissatisfied and disappointed . JORDAN TAVELA an insurance agent at this location painted us a perfect picture he talks so fast and tells you "not to worry about paper" of course being a 9 year AAA customer you trust them.... My dad is disabled I am pregnant and turns out one of our cars wasn't insured when my fathers bumper came off and he had to pay out of pocket SECOND I am pregnant and got into a car reck and that car wasn't insured under my name . A total disaster. I have lots of family and friends with AAA will advise them to be super careful and stay away if possible I just don't want anyone to go through this .
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November 2023 by A Syed
I'm very delighted to share my experience at this Triple A Auto Club membership in Covina California that was very surprised to find out that I have a free passport picture service under my Triple A Michigan auto membership staff bus courteous from the front desk to the person who took the picture no waiting parking was plenty no need to wait I will recommend to go and take care of your need related to auto insurance or auto roadside assistance if you agree with my comments please leave a feedback I'm looking forward to hear back from you kindly
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November 2023 by Larry Rahill
They’ve handle all of my insurance leads my automotive needs tags transfers whatever needs to be done with a little waiting and very professional and friendly staff loved the place
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November 2023 by Francisco C.
I'm a new customer and the lady that was helping me was really rude. She treated me as I was dumb. She just had attitude the whole time while helping me. The African American lady that helped me first was amazing, she actually cared and was really helpful. The really rude worker sits in front of the 7th painting on the wall. You guys should really work on your customer service. 2/10
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October 2023 by Cindy Lopez
My husband and I received road assistance from Mr. John who did an excellent job. He arrived quickly, his work is very professional and he is also very friendly. Thanks again Mr. John.
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October 2023 by Juan Serrano
The team AAA is so Profesional Easy to Manage all DMV paperwork quick and Esay
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October 2023 by Sam C.
They open on Saturdays yay!!!! I came for to get my International License so I can do the Mario Kart tour in Japan. I only had to wait like 15 mins and then it was super fast when it was my turn. they take some passport type photos, ask you to fill out some paperwork, and they stamp your pass. It took about 20 mins to finish and it cost about 25.00 or so total. Def recommend doing the Kart tour if you are going to Japan, it was so much fun.
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September 2023 by Amoré
Don’t book your trip with AAA. They are very unprofessional and don’t know how to give you what you ask for in your vacation. We payed them good money and asked for a personal driver to wait for us holding a sign with our names at the airport when we got to Hawaii. We were very specific with the advisor Amanda of what we wanted. We didn’t get none of that. Not even the flower necklace that we told Amanda the AAA travel advisor we wanted. They do not train their travel employees at all they just hire anybody with zero experience. Save yourself the time and money and plan your vacation elsewhere. So that way you have an unforgettable vacation.
