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November 2023 by Luke M.
This is the second time I've taken a vehicle to Bay Cities Auto Body and without a doubt they're the cleanest, most professional and high-quality shop I've ever been in. They have fair prices for the top tier work they deliver and they have great communication and gave me updates on my vehicle along the way. My car came back looking good as new and I really hope I don't have to visit another body shop but if I do I'll definitely be coming back to these guys!
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November 2023 by Monica Taylor
Ruben and Isabelle are the best!!! What I thought was going to be an expensive auto body job turned out to be a quick fix in under 5 minutes!!!!
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November 2023 by David B.
My family and I have always used Bay Cities for our vehicle accident repairs. I've heard the entire process of insurance claims and repair can be frustrating, but we've never had that problem at Bay Cities. From start to finish, everything is communicated to us, and our insurance, simultaneously. They've never used cheap, generic parts, and the work has always been done by the date promised, if not sooner. Recently, we used them this past summer on our brand new Suburban that had a minor fender bender. When it was finished, the car looked like it had never been hit. Thank you again Bay Cities for your service, reliability, and efficiency!
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November 2023 by ashley engeln
Best body shop I’ve been to! Great customer service and communication! They finished my car on time and did a great job! Would recommend to anyone.
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October 2023 by Ben K.
Great service and great ownership! Fair prices, and got the parts quickly to fix my car!
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October 2023 by Brian H.
I was rearended. They fixed car and within 1 week review camera died but it was not their issue. Then. 1 week later the brake light goes out. Also not related to accident even though dealership said it was. Did not stand by your work. When I i stopped just said we didnt touch that. The insurance company understood but you couldn't. Sad
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October 2023 by Phillip I.
I've taken my car here twice now and i'll always bring my car to Bay Cities Auto Body. The quality of work is really nice. And, the staff is extremely helpful and friendly. My car is a 2018 and has been in two accidents: one I was not at fault for and one I was working with a driver who had no insurance. Both times the staff knew how to handle the payment/claim process and both times my vehicle came back looking brand new. They also communicated with me via text message regularly to keep me updated on my repairs; I never had to call or ask for an update once! I would definitely recommend this place each time!
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October 2023 by Susan S.
The folks at Bay Cities Auto Body were awesome. I thought my catalytic converter was stolen so I contacted my auto insurance company to start the process for replacement. When I got to the shop Ruben was thorough in explaining what they were going to do. Once the car was on the lift they noticed the catalytic converter was not gone but the pipe was sawed part way through. (Why my car sounded louder than normal) He immediately went over my options which were less costly. He called right then to coordinate with a muffler company to weld the pipe and suggested a cage to protect future tampering. They were able to get me right in to do the job.These guys were honest and informative.
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October 2023 by Robert B.
I am a retired Teacher. Over the years....since the age of 16, I have owned 9 cars - both used and new. Drivers in the LA area are not too careful - and so I have needed to get those cars repaired at least 10-12 times. I've used 5 or 6 different body shops/mechanics. Some were good, some not so good.Recently, my car was stolen and damaged. My insurance company recommended Bay Cities Auto in Harbor City. I have never been treated better, my car has never been repaired as quickly as they promised and it has never looked this good since I brought it home from the dealer - brand new. Price/cost was reasonable. The people at Bay Cities are very friendly and very professional. They are my new go-to company for any body work or detailing ! Amazing....strongly recommended. Thank you, Bay Cities - God Bless
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September 2023 by Yuvia M.
I could not be happier with my car! Love this place. customer service is great! Everyone is very kinda and informative. I would highly recommend Bay City Auto to everyone! Thank you guys!
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September 2023 by Ken W.
Do not try to go this body shop. very disappointed the way estimate. small damage cost $3000 for repair. See photo. they are no sincere to help the customer.
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September 2023 by Jackie Dennis
Everyone I've dealt with so far have been extremely kind and helpful! I'll update when my repairs are co.pmete
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July 2023 by Justin C.
When unfortunate things happen. I always come here. Great shop. Best customer service from service advisors to the techs. Ruben is the man
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July 2023 by Estuardo Iriarte
I received an estimate from a competitor that Bay City Auto Body agreed to match. Knowing that they would match the estimate I agreed to proceed with Bay Cities. When it came time to pay the bill, they failed to match the previously agreed price.
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May 2023 by Michelle Goudy
Great body shop, pleasant, helpful, they did a great job on my car
