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November 2023 by Isamar Munoz
Earlier this year, I was in need of a bigger vehicle and walked into Watsonville Ford.I had the pleasure of working with Ivan who from the moment we started exchanging a conversation his expertise was evident. His knowledge, kindness and honesty made the whole process easy and comforting.Since then, I recently took it to get serviced last week and Adolfo at the service department helped me out. I was impressed by how smooth the process was. He explained the services needed, answered all my questions and kept me updated throughout the time my vehicle was there.The whole staff is super friendly. I will recommend to all.Thank you!
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November 2023 by William Ow
Every part of the experience was exceptional. Jewels at the surface desk was so helpful and friendly and communicated all the way through the process couldn’t have been better. Work looked to be done extremely well. All is good and smooth. Love working with Watsonville Ford.
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November 2023 by andrzej matlosz
Shopping for a used car is not fun. We went to several dealerships and they all lived up to the typical high pressure sales pitch. This dealership is unlike others and definitely worth the ride. Dealing with Rick Hernandez was a refreshing experience. He was very knowledgeable, personable and honest. The support staff was friendly and willing to take the time to answer all our questions and make us feel comfortable with our purchase. The purchase process was streamlined and quick. When we came to pick up the car we had several requests; Rick and his team would not let us leave until we felt everything was addressed and to our liking. I wish we would have found this dealership years ago; we are coming back here again for out next car purchase. Thank you Rick and Watsonville Ford!!!
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November 2023 by Nancy Carroll
It was a friendly experience, Adolpho was a great service advisor. My car was serviced and washed in a timely manner.
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October 2023 by James Jacobson
Had a very good experience working with the team at Watsonville Ford. While the financing took longer than expected, Jorge Guzman was assigned to us and made us feel very comfortable and in control of the whole process from beginning to end. No pushy sales people, very good team. Would certainly consider purchasing from them for when it is time for my wife to upgrade her primary vehicle.
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October 2023 by MATHEW MATHISON
The quickest and most reliable experience buying a car period! I was in and out in a matter of minutes! Definitely reliable and the best all around!
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September 2023 by Kevin Dempsey
From beginning to end, my experience working with John was truly exceptional. Over the past two years, I've navigated through various dealerships and encountered my fair share of difficult individuals. However, John stood out. From our initial conversation, he consistently demonstrated honesty and directness, qualities that persisted throughout the entire year-long process.Upon delivery of my vehicle, I had the pleasure of interacting with Ivan, who ensured that all preparations were in place and patiently addressed all of my questions.When my friends and family in the area talk about buying a car, I will wholeheartedly recommend John and Ivan. Acquiring a car entails a significant investment, and these two gentlemen ensured that I not only discovered the ideal vehicle, but also secured it at the right price. I love my truck! Many thanks to John and Ivan for their outstanding service!
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August 2023 by Bruce Globerman
Both sales and finance make you feel welcome. A no pressure dealership where they treat you like you would treat others. Great experience. I flew in from another part of the state to purchase my new Bronco and it was totally worth it. Consider me a life long customer. Bruce G
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August 2023 by Joy Baugher-Happee
I have purchased multiple cars from Watsonville Ford and have always felt like I was treated fairly. They have been great about explaining costs and benefits of safety features. The process of buying my car was straightforward.
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August 2023 by Linda
I find them to be an HONEST dealership, and like them from both from a sales and service point of view. We bought a new car from them a couple of years ago, and needing to buy a second car we went back again. It does mean we've put all our eggs in one basket, so to speak, so I'll update this review if things change but so far we've never had anything other than a pleasant & reliable service, and we certainly wouldn't have gone back if we hadn't appreciated them the first time around. The only thing I'd forewarn about is that some sales people can be more pushy than others (but that's the nature of car sales) so do prepare for that. All still likeable though, and a bit of fun, but just so you know in advance. I wasn't asked or prompted to write a review.
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July 2023 by Jesse Valadez
A Seamless Experience at Watsonville Ford: Exceptional Service and Great ValueI recently had the pleasure of visiting Watsonville Ford and had an outstanding experience purchasing a 2014 Toyota Prius V Three. From the moment I stepped foot in the dealership, I knew I was in capable hands. Irvin, the car salesman who assisted me, provided an exceptional level of service, going above and beyond to ensure I found exactly what I needed and wanted.One aspect that truly impressed me was how knowledgeable and attentive Irvin was throughout the entire process. He took the time to understand my specific requirements and preferences, carefully listening to my needs. Irvin's expertise in matching me with the perfect vehicle was evident, as he guided me effortlessly through the extensive inventory, ultimately helping me find the ideal 2014 Toyota Prius V Three.The entire purchasing process at Watsonville Ford was both quick and easy, exceeding my expectations. Irvin demonstrated a high level of professionalism and efficiency, ensuring that every step, from negotiations to paperwork, was handled seamlessly. This level of attention to detail allowed me to complete my purchase with confidence and peace of mind.Furthermore, Watsonville Ford provided the 2014 Toyota Prius V Three at a price that perfectly aligned with my budget. I appreciated their transparency and willingness to work within the parameters I had set, making the entire transaction a win-win situation.Not only did Watsonville Ford and their exceptional team, particularly Irvin, help me find my dream car, but they also provided me with an overall positive experience. Their commitment to customer satisfaction was evident at every stage of the process, and it left a lasting impression.I wholeheartedly recommend Watsonville Ford to anyone seeking a top-notch car buying experience. Their knowledgeable and dedicated staff, exemplified by Irvin, made my purchase journey smooth, efficient, and ultimately successful. Whether you're looking for a specific make and model or simply exceptional customer service, Watsonville Ford is the place to go.Thank you, Watsonville Ford, for helping me find the perfect 2014 Toyota Prius V Three and for making the entire experience truly remarkable.
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July 2023 by Michelle Reeder
Very dissapointed with the serve. Told a part needed to be ordered for a malfunctionin camera. After 1 month I had to call them to get an apointment. They said "Oh yeh. Sorry we forgot to call you. It's been in for a while" After oil change my husband checked the air filters and neither of them had been changed. Tires were not rotated. I marked the tires so I know. The air pressure wasn't checked or adjusted either. So what exactly did they do??? They used to do a quick outside cleaning of the car when done. Not anymore. I guess they didn't have time. I will be going somewhere else in the future.
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July 2023 by Selene Avila
I’ve had nothing but good experiences with the staff here. From purchasing my vehicle 3 years ago to getting the maintenance when time comes, everyone is professional and helpful.
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June 2023 by Jodi Elliott
My car broke down on the way to work. Other local fords were at least 2 weeks out until they could look at my car. Watsonville said they would do their best to look at it the same week. They got it Wednesday morning and it was done Thursday. Communication was great.
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May 2023 by Randy Phelps
Great folks! Competent, professional, kind and reasonable. Great service and support, they did exactly what they promised (and then some, thanks for the car wash!) and they seem to love their work!
