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August 2024 by Math Class
I was charges 300 dollars 4 months later of bill that didn't explain why or what so I called hertz and costumer service was rude and disrespectful. I had get lawyer to win my case. I advice to take pictures and hold on information regarding rentals. I will not rent from hertz again.
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July 2024 by Gaby fox
If I could give zero stars, I would. I called two weeks ahead to collect information from them because I don't have a credit card and was told it was not a problem. They said they would just collect a deposit of $500, so I decided to move forward and rented through Expedia. I came in on 6/28 to pick up a rental at 9:30 a.m. My rental was at 10:00 a.m., so I figured I would arrive early to take care of any paperwork or anything needed to get things going. Right from the start, the lady had an attitude. She asked for my credit card and ID, and I mentioned that I had called and was told a debit card would be okay with a $500 deposit. She immediately said no, stating that it was an SUV and therefore had a higher liability so it would be a higher cost. I said, "Oh, okay. No one shared that information when I called." So then I asked if I could change it for a car. I shared that I was really counting on this rental, and she said, "No, we have no cars right now." I myself work in customer service and I would have worked with the customer and apologized for the inconvenience, but she could care less and seemed like I was wasting her time. I asked if she could cancel my rental, and she said no, that they do not do that and that I would have to call Expedia.I left and checked online for any available cars, and they did have options. She just didn't want to help me. Once I called Expedia, they were calling the office to cancel the request, but no one was picking up.
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July 2024 by Tiffany Castillo
SKIP SKIP SKIP this place!! Be aware of this car rental location. The 2 broads working the front desk are low lifes. They're miserable (you can see it in their faces) their motive is to scam you anyway possible!!! They lie about days you can return the vehicle, to make you extend your rental. Also you'll be charged a smoking fee when no one smokes in your family. They gotta upcharge to make there quota larger.
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February 2024 by Classic Custom
Very Bad Service The reader to pay by card is useless and they say it is the card and they do not accept it in effect, do not rent there and I do not recommend it
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January 2024 by Jenna
We received a car with windshield wiper fluid that froze as soon as the temps dropped below freezing (but we’re not informed of this). This happened in bad weather conditions and traffic and caused us to not be able to see out the windshield and have to fear for our lives, pull over, manually clean it, and stop our road trip to go get our own non-freezing fluid that we had to pour out window to frequently clean the windshield to be able to see anything. To add to our poor experience, after having never been told no pets allowed (and it was not in our paperwork) when we returned the car they tried to charge us $400 for “a ton of pet hair” that was really just what had come off our clothes when returning the car. We did our own vacuum before returning as a courtesy but were told we needed to revacuum or pay. The girl at the desk said “tons of hair in the trunk” which we have of course never put pets in a trunk in our lives. Awful customer service and they did nothing to remediate the situation other than offer one day worth of points, which is really just a business move for them since no one rents a car for just one day and we will not be renting from this company again.
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December 2023 by Craig Muirhead
Terrible communication and service. No explanation of additional charges before closing out the agreement. Now I have to call the 800 number for a refund. Would not recommend.
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December 2023 by djdragonhalf
My elderly grandmother, who is stuck at home while I took her truck in to the mechanic, was denied a rental because they refused to take any of her info over the phone, or help her in any way, and even when I came in person, they refused my business, as I had brought her card to pay for the rental.When asked to see a manager the woman claimed to be the manager.She seemed to not care at all about customers, and refused to even give advice on how to get home or get my elderly grandmother from home. (There are no busses that go to my hometown, and it's 20 miles away)
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September 2023 by Erika Zamora
Bad experience
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September 2023 by Christine
Believe the 1-star reviews. This place has at least one nightmare female employee who enjoys creating abusive psycho drama with other females for no good reason. It's truly pathetic. Tina Fey's Mean Girls does not even begin to capture this mean girl's psychologically abusive spirit. She actually tried to hit my forehead with her personal blinged out cell phone. I had simply calmly informed her that bait and switch business tactics are illegal.
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September 2023 by Jessica G.
As is apparent from the many other reviews here - plus my personal experience at this Watsonville Airport Hertz this afternoon - a highly unprofessional, irrational, deeply psychologically abusive female "mean girl" bully works here, and she is frighteningly often left alone to work here and play pathetic middle school psychological games, mostly with other females. Her pathetic attempts at creating a false narrative were so embarrasingly (for her) transparent. She is a manipulative drama queen who behaves like a middle school mean girl. She uses working alone there to look for targets who she can control by randomly refusing to rent them a car for no legitimate professional reason. Welp! She is finally getting slapped with criminal charges. This has gone on far too long in this community. It has become clear that the woman who was working there this afternoon is a danger to public safety, not just a bad employee. Hertz needs to do something about her Pronto.
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June 2023 by Caeles P.
My car was being serviced at Chevy Watsonville and they kindly arranged for a rental since they needed it overnight. When I arrived at Hertz they said they weren't ready and didn't really have any cars for me. They only had a Kia Niro EV at 10% power! Usually you rent a car and they walk you around it and show you basic controls. I asked and they didn't know anything about it. I was told "the charger is in the trunk." No charging available on site. Ridiculous! I asked if they would give me a credit for charging since I would have to fast charge. "No" I'm an EV driver so I know where to charge(Food Max). A quick YouTube vid and I was on my way.When I brought it back I noticed Level 2 chargers in the airport restaurant parking lot right by the "Hertz 24/7" parking space. I told this to the girl at the counter and she was surprised! She said she was on maternity leave when they stared getting the EV's and didn't know anything about them. Clearly Hertz needs to train their employees better and install a fast charger if they are offering Electric Cars. Staff shouldn't have to drive several miles away. If you have a choice go somewhere else.
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April 2023 by Kari
It is IMPOSSIBLE to reach them directly. If you follow the prompts and it transfers you to this branch, it’s automatically hangs up. Has happened multiple times.
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December 2022 by TheBayArea831
Customer service at this location was excellent. The shuttle driver was very friendly. They were very helpful getting me a vehicle that fits my needs. Will definately go back in the future.
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September 2022 by Jose Reyes
Not sure where all these bad reviews are coming from, the staff here are awesome! Got me in and out quick. Kudos to the team in these unprecedented times!
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September 2022 by Frank Fuentes
Process of reserving in an efficient manor was painless and convenient. Staff friendly and extremely helpful
