Terrible customer service incredibly rude and dismissive.
January 2024
I had Firestone, put new tires on their service was not very good, and their communication was always confronting. after they put the new tires on. They ran my B m w Up on a tire stop.. And scratched and damaged it. I don't know how to get him to fix it. I have not been impressed and now I have to pay for damage..
January 2024
Had to make a pitstop at Firestone in Watsonville. James Z (Service Manager) was great to deal with, he was very descriptive and collaborative. Thank you James