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January 2024 by Kirsten Henry
Staff are exceptional and take care in your needs. I would highly recommend this establishment
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December 2023 by Gr8one 05
I had a very good experience bringing my car here for service. This was my first time here. Daniel and his staff were very professional, helpful and very friendly (especially Maverick!). The work took longer than I expected but I understood why thanks to Daniel's explanation of insurance doing insurance things. They do great quality work. If I ever have a need for their services I will be back!
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March 2023 by William Liu
Not impressed. The staff was alright professional, but they make things sound like its so serious. Get outta here i guess all places like this are like it. I fixed issue myself for under 100 when they say it will cost upwards of 1.5k to be fixed.
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February 2023 by candice keim
I went to the shop to get an estimate on my truck. The staff was super friendly, knowledgeable, and helpful. And they had the estimate done and in my hands in less than 15 minutes. They also deal with pretty much all insurance companies. I plan on having my truck repaired at this shop in the very near future.
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December 2022 by Joseph J.
I was recommend this by Toyota in Santa Cruz. This place is a total nightmare. From the second I called I was given total attitude by Daniel the front desk rep. I send over my claim and never heard back from them for my Prius door. When I called back to check on the status I was taunted by Daniel their front desk. I asked one simple question "what is your email I can send the proper info you needed." Daniel said "you don't have it already ? You called us ?" I asked a simple question and was given attitude and was basically picking a fight with me just for asking a question. First he said he can get me in the 9th of January then after I confronted him about his attitude he said " you know what ?, we actually don't have anytime to fix your car now !" I was appalled. I told him I own three business and he would never work for me with this attitude and customer service. A bunch of children operating the front desk. After the phone battle he then persisted without me even messaging or emailing them back to harass me on email . Im attaching the email he sent me taunting me literally after the phone call. It's like he wanted to persist in harassing me to prove his point . Don't believe Toyota and don't go to this place. I found a much better local owned body shop here in Santa Cruz from Yelp with much better reviews on Yelp.
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March 2022 by Kris Grantz
Great service - they gave a fair estimate for repair and car was delivered on time. Looks brand new! Highly recommend!
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February 2022 by A Torres
Paint job started to peel off in 6 months after getting it fixed called several times they said yes they would do the paint job again and it’s almost going to be 2 years called them many times they kept saying yes but that they have moved the body shop to give it more time so i did and he we are 5 months on no call “NO LIFE WARRANTY “When i first picked up my car they didnt explain the repairs just gave me the keys and the manager left very unprofessionalServices: Auto detailing
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October 2021 by Antoinette Fernandez
Very good service and excellent office staff. Car was completed as scheduled and returned looking like new. Office staff was able to deal with my insurance company and replace some important parts with actual factory OEM parts instead of aftermarket as originaly estimated. Will definately reccomend to friends and family.Services: Painting
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June 2021 by Kim Hawk
I took my car there for some body repair. Daniel and Lillian were very nice and helpful. I was trying to coordinate their work and then with the Watsonville Cadillac Buick GMC. They were very accommodating and when they were done they took my car over to the dealership. When I picked my car up it looked like nothing ever happened. Thank you Daniel for a great job. I will definitely recommend Auto Center Collision for any repairs.Service: Body & Trim
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April 2021 by Katrina J.
These guys were recommended to me through Watsonville Dodge after I had a minor parking mishap that pulled out my right front bumper and broke a bunch of rivets, the grille, etc. They did an amazing job, and my 2021 Dodge Challenger looks like new again! Will post pics when the weather is nicer. Special thanks to Lilliana and Daniel in the office who kept me up-to-date and explained everything they were doing. I highly recommend this shop. They even detailed her for me before I picked her up!! Thanks everyone!!
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June 2020 by Jerry Hoffman
I took my car here to get fixed.Daniel is the manager.He went out of his way after dropping off my car he gave me a ride home.The crew are very kind and go out of their way to make sure your car is up to your standards.Shout out to Lillian.She is very kind and helpful.When I picked up my car it looked brand new. I was impressed with the waxed job and care.I would highly recommend this auto body shop.Oh Daniel is a fisherman!Thank you all!!
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April 2020 by Johnny V.
My 2020 Ford Raptor was taken there by my dealer for warranty work on the paint. The entire passenger side front fender was refinished. Vehicle was returned to me after approximately one day. Once inside my garage, without the glare from the sun, I saw 12 blemishes consisting of fisheye and solvent pop in the paint. Did some research online and most places indicated if there's too many they would have redone the job. Since I am not an expert I left it to the body shops judgement. Drove back the next day, which is an hour and a half drive, to get them fixed. The body shop employee who worked on my truck said he can buff them out and proceeded to sand and polish the affected area. When I got home, without the glare of the sun, I found 7 of the 12 blemishes remained. I took photos and notified my dealer. I called the body shop and spoke to John, who told me that fisheye and solvent pops are common with Ford vehicles and that they can only make it as good as the factory paint. He rudely added that my vehicle was a truck and the paint doesn't have to be perfect. Nowhere in my truck do I have 12 blemishes like those in one panel. And unless he paid for the $80,000 I spent on this truck, how my vehicle is used and how it looks is my prerogative. He told me to bring it in and he will have his guy work on it, but warned I better catch them all this time because he can't keep having his guy come to work on something so "minor." On my third visit, Daniel walked up and downplayed my issue and kept saying the blemishes I was pointing out was dirt. When I showed him the worst one he didn't have anything to say. An employee there told me that in the decades he's been in the business, it was the first time he saw this happen to a vehicle. At least he acknowledged the problem. Again, they sanded and polished the area and removed a few. Under the sun it looked fine. But once at home, I saw that there were a few left and they were obvious. Under Ford recommendation, I took my vehicle to a Ford dealership with a body shop. The shop manager told me that the job was badly done and they would have to sand everything down and redo the paint job. He also noticed that some areas of the clear coat were burned through from all the repeated sanding. In all, 3 visits, 9 hours of driving, several more hours spent waiting, and issue not resolved. Mistakes happen, but a reputable business that backs their work would have owned the mistake and not downplayed the customers concerns and belittled them. The pictures are self explanatory. I don't think anyone would want those blemishes in their car paint, let alone one that is as expensive as mine.
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October 2019 by Anna Marie G.
I am very pleased w the work Auto Center Collision performed on my car. Came in because the protective coating on my '03 Pontiac had peeled and both bumpers looked terrible! Now my car looks like new, they also cleaned the interior and even the wheels look spiffy. Project was completed on time, which I greatly appreciate. I feel the price was reasonable for work on both the front and rear bumpers. Now I want to go back and fix all Baby's little dings. I highly recommend this company in Watsonville for auto body painting.
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September 2019 by Carolyn Flores
Awesome people and great work
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August 2019 by Sindy Long
Had our car fixed here Aug 2019. Repairs were done quickly, pricing is reasonable, people working there are very nice and professional. We got text messages regularly on the status of our car. Highly recommend!
