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February 2024 by Leo
Great customer service ??
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November 2023 by Ken Martin
I've always liked AutoZone but O'Reilly's is $10 cheaper
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July 2023 by ANDREA DIXON
The best place to go for your auto needs. Knowledgeable employees that are always willing to help.
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March 2023 by L G.
Today went into the store just to get assistance from Rocky- Sales Manager. Always very helpful and gives outstanding service . I highly recommend if you need parts for your car and not sure where to go , this is the place. Always satisfied customer with the answers and recommendations given by Rocky, very helpful.
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January 2023 by Phil Y.
O'Reilly did what the big box stores couldn't do for me. I had to get chains for a rental car. I knew that I would be heading to the mountains of Oregon and Washington during the snowy season. There would be a remote chance that chains would be mandatory even with a AWD vehicle. I didn't want to chance it and be charged double if I needed chains for the car. So, I went into this O'Reilly, I told them what I needed, and asked them for their return policy if I didn't need it. They told me that they had what I wanted and that returns were easy, especially if I signed up for with for their club card. I bought the chains that I needed. I signed up for their club card as instructed. I came back three weeks later with the chains unopened and was able to return them. I had my receipt but, since I signed up for the "card", I didn't need it. It was easy. The person helping me was nice and friendly. He even told me that he did the same for his daughter when she needed "chains" for her rental car. The nice friendly service makes me want to come back when I have other auto related things that I need to buy.
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January 2023 by Claremont S.
Great and the attendants know their job well. Specially the ones in Hacienda heights branch he knows what he's doing including replacement of parts. Well done. Unlike the other store their competitor near West Covina AZ wow the guy seems know nothing about car parts and how to install or replace car parts...
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January 2023 by Anna C.
I stopped by here today to get my wipers changed. Michael was very helpful in making sure I was buying the right ones and even installed them for me after I asked without hesitation. I've been to other shops like this and the guys that work there can be quite condescending sometimes. I definitely recommend this shop and will come back as the customer service here is better than other places.
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December 2022 by Marc M.
I forget the name whom helped me replaced the car battery. Great customer service, I would recommend this location for all auto parts. Thanks so much for replacing my battery. 5 stars.
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October 2022 by richard uene
This location is always clean and have nice employees who know how to greet and do basic customer service like just smiling. I’ve been coming to this location for years and even though they opened Autozone closer to my house, I’d go out of my way to O’Reily because the that Autozone in La Puente has poor service and the employees sound like you’re bothering them. Of course some things are found much less on Amazon but if you’re in a pinch and need something right now, then this location is where I highly recommend.
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September 2022 by Jacqueline Vrooman
I went in to purchase a replacement battery for my 2016 Kia Forte. I was given a very good price. The customer service was amazing! It was fast, courteous, and so helpful as they installed my battery for me at no charge. Rocky was the manager on duty and he gave me the best customer service I could of asked for!! I will always go back.
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September 2022 by anthony kobe
The best O'Reilly auto parts store ever they are nice and honest I went to different one and I had a terrible experience in the hicendia heights O'Reilly
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August 2022 by BLVN
I live in Sherman Oaks and just so happen to stop by here because my car was desperate for oil, upon entering the store I inquired for advice regarding my car‘s condition and what I should do myself, Vincent was very helpful he assisted me and self administering my oil I just needed something quick well I need to go a long distance and so he gave me great advice he still was very helpful. I definitely will be recommending O’Reillys to everyone, not to mention the song stuck in my head now.
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July 2022 by Celina C.
Stopped by today to get my car looked at. Turns out I needed a new battery. Vincente was very helpful and answered all the questions I had. He doubled checked the alternator.
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May 2022 by Shani Colera
After getting a jump-start, the good Samaritan who aided me in my distress also recommended that I take my truck directly to O'Reilly's on Amar because his experience was that they were very helpful and would also likely help swap out the battery for me. HE WAS RIGHT! Vicente was VERY helpful; I asked if he would change the battery for me, and not only did he do that but in the process he also gave me great advice for taking good care of it (while teaching/showing me how to clean off the battery crud build-up with hot water and a wire brush). He was super professional and answered my questions, and welcomed a conversation about "old" cars (mine is a 2000 Toyota 4Runner). At NO CHARGE, by the way. I am very grateful and highly recommend this store. Ask for Vicente! You won't be disappointed. :)
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April 2022 by Victor D.
I went to this location because their website said they had a part here. Turns out it had to be ordered and would be there next day 7am. I paid for it and showed up the next day and it was an easy process. Ended up being more expensive to get the part from O'Reilly than elsewhere. The staff I interacted both times with was helpful.
