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October 2023 by Eumir Juno M.
The service was superb! I was greeted by staff even though it's almost closing time they accommodated me. The price was fair and the staff has given me good recommendations for my vehicle. The waiting area is also nice, it is beside a car wash so you can also watch cars being washed. Oh by the way I got a free car wash for my oil change! Kudos to Marlon, Nica, Samuel, and Marcela for a fantastic customer service. Will definitely bring my vehicle here.
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September 2023 by Alex S.
I come by here for an oil change once in a while. Marlon and Marcela helped me today - I was in and out really quickly with a reasonably priced oil change, a service checklist, and a recommendation along with an explanation of what I'd need to do for a minor engine leak.
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September 2023 by Albert M.
I had the best experience ever with the cashier named Marcela. She was very friendly and greeted me nicely. She was extremely helpful. The workers who worked on my vehicle were Marlen nica and Samuel. They were true professionals and quick with my service. I would highly recommend this place. Great staff and quick service.
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September 2023 by Eric R.
Went in for an oil change on a Saturday expecting a long wait time. Marlon assist with getting a quick oil change. Marcela was very helpful with a recommendation for next time the car comes in for an oil change. Not pushy at all.
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August 2023 by Jack L.
Man this place is expensive. $170 for a oil change. I told them normally I paid only $130. They told price when up. Some thing don't feel right. The way how they ask me if I had been here before, did not feel right. Last time coming here. Ask before you do it
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July 2023 by Kimberly M.
Very great customer service, helping me out on a situation that wasn't their fault. Helped me out with choosing out mechanics about the situation I had. Thank you Maricela for helping out, Also marlon the manager was very helpful and very kind about my problem. I 100% recommend this place.
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July 2023 by David P.
The service here is really bad. The people that work here don't care about customers. This place is near where I live so I have tried coming here multiple times (more than 4 times). When you arrive, you try talking to someone and you make eye contact with multiple people, you ask who can I talk to to multiple people and they just don't care. The last time I waited for about 15 min until I decided to leave.. not ok. Just bad business.
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May 2023 by jasmine xu
Messy but fast service.I called before I came. I was giving a price for the combination of oil change and car wash. Therefore, I arrived to this shop. It was not convenient but rather awkward to try to find the car wash line and the office, plus the oil change garage, since they were all spread out in three different directions. When I called earlier, no body gave me any information and instructions as where to go and where to go first. Therefore, I went to follow other cars to drop off my car in the car wash line. One guy holding a clipboard or a ticket book, came to me and acted very rude and unreasonable. He told me that I must go to do my oil change first, to another side of the gas station, then come back to wait into his line again. He then pushed me to choose a car wash price. I kept telling him that I called and I was told that I could purchase the combination. However, he seemed not to be able to understand that I didn't want to pay the separate price. I had to tell him 3 to 4 times, before he gave me a ticket to go to do oil change later.It was very frustrating and confusing for the first time customers !After I cleared up with this rude guy, it was OK with the oil change and no more employees arguing with customers happened.
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April 2023 by Sossi C.
I had the best experience today with Alamo. The San Gabriel site on Mission was so helpful and the best customer service. Marlon my tech handled my MB Oil change and full service, as Marcela the cashier who showed best and kind customer service.
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February 2023 by Yasuko T.
Marcela was polite and Marlon finined oil change,tire rotation etc fast. He must have quit experience. Price was much less than other place.
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December 2022 by nikki lockwood
They were fast and reasonable
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June 2022 by Jocelyn T.
Got there on Thursday to get an oil change before they tell me the price of my oil change of $120 because it is synthetic I couldn't tell them that I wanted the regular oil change. It was too late. When I got home (mind you I live in Fontana) my under carriage fell off. They didn't put back the clips to hold it back in place. I tried to call them and they are not answering. Now my under carriage is completely off and dirt is going to my engine. This place is over priced and irresponsible of putting things back the way they used to be. I have never had problems anywhere else, but since I was in the area and needed an oil change I decided to go here. Never again. Update: I finally got a call back 9 mins til they close. They said they'll fix or replace the cover, we'll see tomorrow.
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June 2022 by Mike D.
I have read the bad reviews but I still went and tried it out thinking nobody would dare scam in my neighborhood especially not this one because this is usuallly where I get my gas and have my car washed. Before I went here I have never had problems with my Lexus hybrid. The one time I went here with my own synthetic oil, the main guy told me that my oil filter cap didn't have its spring and was going to charge me extra for a new oil filter cap. I already sensed there is something fishy going on. When I told them the mechanic that did my previous oil service was the mechanic that they know from a few stalls over and that I was going to talk to him after, the two people working here gave each other the side eye. I saw this and it made me more suspicious, and the fact that they quickly changed their story after, and for some reason they had a spring readily available that they put back on my oil filter cap.. at no charge! They also gave a filter at no charge.. all this after I mentioned I was going to confront their buddy because it was either them or that guy that messed up the cap. Fyi, the spring was not something that could easily pop off the cap. For it to be missing, someone had to literally take it off the cap manually. I will never go back. You've been warned.
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February 2022 by M. P.
Scammers. Do not go. Briefly, Alamo sends mailer out for a cheap oil change. Then, once there, you find out they intentionally crafted the mailer to get you in the door and coerce you into a full price oil change. Fool me once, shame on you.
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January 2022 by Adventures with Beng
The carwash guys are not accomodating to new customers.
