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December 2023 by Haru Bartos
Hispanic bank teller in her late 20's at this Walnut location acts contemptuous and lacks basic customer service skills.
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June 2023 by Eric Solis
Worst tellers ever! Very rude, unprofessional service for local community banking institution. Will be closing accounts first thing Monday morning.
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May 2023 by Shrek
Charlene d Pearson horrible banker I asked for apprentice I spared her I got the manager very self-discipline
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April 2023 by Vanessa Ruiz
Worse customer service I’ve ever gotten from chase all they do is talk amongst them for 15 minutes and ignore walk ins if you don’t have an appointment they will make you wait and even if they have free time they will not take you in supervisor didn’t help either all she stated was “her staff” was booked all day she didn’t even offer to help , I went online and saw that they had a lot of appointments available while we were waiting. Never coming back to this location I will be complaining to corporate. Walk ins happen and they should address this issue accordingly.horrible 0 stars
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March 2023 by Evelyn G.
We were helped by an Asian teller (maybe Filipino?) who gave us a very hard time when we had several transactions and it took forever that we decided to not continue on with the rest. I'm not being racist as I am Asian myself. I just think that she makes everything harder. I can visit this branch again but will definitely avoid being helped by her. It doesn't seem like she knows what she was doing that she had to call her supervisor several times. This kind of service does not leave a good impression on your customers
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February 2023 by Luigi Marioswag
Branch teller refused to process a direct 401k rollover check and pushed me to a banker. Banker gave me false information saying they can't help with self directed accounts including funding the account; said I have to deal with it myself since it's "self directed". I confirmed with JP Morgan security immediately, direct rollover check can only be processed at the branch level. Honestly don't understand where this is coming from, i was polite, seeking for help yet both teller and banker showed irritation and unwillingness to make a simple deposit. Maybe Chase doesn't want our business.
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February 2023 by E747ele ..
I got a prime VISA card through Amazon and Chase. I haven't been able to go online to check my balance. When I called Chase for help, I had to suffer through numerous questions from a phone ROBOT. Finally, after about 10 minutes, I was was able to talk to a person. After about 15 minutes I wasn't able to get any real help or give that person enough proof of who I was. I called Amazon and didn't get much help there either, although the Amazon person seemed smarter and made a better effort to help me. The Amazon person was supposed to call me back, but didn't. I'm planning to cancel my Prime, VISA, Chase bank credit card, forgo the supposed benefits, and go back to my old way of paying, through my credit union. By the way, everyone should be using their credit union (or get one) because they are non-profit, with much fewer expenses.
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February 2023 by Tarek Nasr
Martin was the worst employee. Needed to get something notarized, saw him walk to the back, had an employee tell me he was in a mtg and to make an appointment for the next day, watched him come out the back and make small talk with employees for 15 mins. Approached him and asked for his help, he said to make an appointment because he needed to leave. For the amount of time he spent saying he couldn’t help, he could of just take care of the notary instead of making excuses and asking for an appointment the next day. I left work from Irivine and sat in traffic for 1.5 hours to try to get there in time to meet my wife but he could care less. Worst branch, go to Diamond bar instead.
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December 2022 by Jake Vela
I am always welcomed when I arrive.Wait times are fast and easy.Tellers are friendly and Management is very helpful. Definitely better than my previous bank.
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September 2022 by Jake Tuxedo
I am always welcomed when I arrive.Wait times are fast and easy.Tellers are friendly and Management is very helpful. Definitely better than my previous bank.
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September 2022 by Sea Shell
I really hate coming into this branch the tellers are not professional. I went in today 8/30/22 ask a question and she responded like she was scolding me like a child not nice at all handled it very unprofessional! She was the second teller on the left Hispanic with long black straight hair and it was in the morning at around 10:15am will not be going back I’d rather drive to another Chase bank than go there!
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June 2022 by Haru B.
The middle aged White female, possibly the manager who deposited my check, was unwilling and unforthcoming answering my questions about the algorithm of chasing checks. I believe she was a bit discriminating.
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March 2022 by William Davis
Never had an issue here for a decade.Reading the other reviews are embarrassing. It's a bank. Grow up.
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February 2022 by Dr Disrespect
Nobody picking up phone
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February 2022 by Mandy T.
I don't understand why the service attitude of your branch is getting worse and worse. My sister went to La Puente and Lemon branch yesterday to ask for an account and to open a new credit card. The teller gave my sister an attitude and educated my sister that he did not speak English correctly. My sister was told to go to the banker and she refused to help her. We were very disappointed and felt very disrespected. This is how non-native speakers should be treated! The customer service here is horrible! Unnecessary rude!
