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August 2024 by Karen Johal
Service is always friendly and trustworthy, the store is neat and a comfortable place to wait, otherwise there's some food places and cafe nearby that are nice to wait at. It's easy to make an appointment online.
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August 2024 by John DeClercq
What ? .... . a refund ??? WOW!!
The team finished the work on the car and checked me out, I tapped the credit card - the invoice would be sent paperless .... on my way.
I thought the cost a bit high, but was unsure of what was charged and thought that I would review the work and cost upon receipt.
Bill called, "We inadvetently charged you the cost for a different car, we owe you a $71 refund !"
Unheard of !!
Thank you, Bill and team - you have earned my repeat business!
JohnD
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July 2024 by Keidra Stanley
O my giving for because William made our experience bad! He has poor customer service, and poor communication skills! Hamid is great! He communicated well and showed me what the issue was with my car! Also Dylan he is great ! Dylan has great customer service skills and wants to serve the customer, also Robert he has been great too! Robert really worked with me and my car to get to the issue! Robert communicated great and greeted me with a smile! The only person bringing wheel works down is William, He will over charge you and try to be sneaky about it! Watch out for him !!!!
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July 2024 by Diana K.
Dylan assisted me with my appointment - the process was quick and easy. I had a flat tire and all the other shops were closed on Sundays, so I appreciated them getting my issue resolved the same day!
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June 2024 by Vlad Valeyev
Great one stop shop - tire work, alignment, brakes and even an oil change
Extremely friendly and professional. Despite being busy and shorthanded, they went out of their way to provide the services in timely manner and even address some of my concerns that were not listed on the original intake (I.e. check TPMS sensors). They proactively found and apply service coupons delivering the best price for the services rendered. Would definitely recommend this shop to anybody in need of quality vehicle care.
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June 2024 by Criss Smith
I will go out of my way to come to this location, these guys are literally the BEST
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June 2024 by peter shilo
Poor service
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June 2024 by Old Account
The staff is nice and they are very knowledgeable. They are quick and helpful. Definitely recommend.
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June 2024 by Dee Moreci
Bridgestone is a good product. I go back to Wheel Works in Walnut Creek because of the excellent service AND they are super friendly! I feel like they “ have my back”!
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May 2024 by ben davis
Salesman was very professional and the mechanics were very knowledgeable respectful and the stayed overtime to make sure my truck was serviced correctly.
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May 2024 by Scott Matteson
I was very surprised. I stopped using the Concord Store due to POOR service. Calling on the phone, it went unanswered or was put on hold for extended periods of time. In person, the same type of Service - 1 person helping a room full of Clients.Walnut Creek, 2 counter people - both doing the tasks at hand moving the Clients in/out as quickly as one would assume as each transaction takes time. Finally, an outlet that strives to show Customers they do count. So..... I will be back.
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May 2024 by Steve Liang
The price is very reasonable compare other shops. The stuff is very honest, professional and friendly. They will tell you what needs to be fixed and what not need to be fixed. They also think of my side to save customer's money. Great people there!!!
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May 2024 by Lovie Brown
I had a great experience. Everyone was friendly and nice. Thank you.
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May 2024 by Drew Tamaki
Always dependable and timely for routine maintenance.
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April 2024 by Jonas Antonio
Excellent work
