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March 2024 by MATT A.
Came to pick up my prescription. It was supposed to be ready the day before. Waited in line for 10 minutes. The rude lady at the counter told me that they hadn't filled the prescription. Come back tomorrow. I explained that i needed it filled right away. 20 minutes later, they told me it was ready. I was overcharged for the medication. They claimed that they don't accept my insurance anymore. The vibe of the employees in the store was terrible. It really must be a miserable place to work. Needless to say, I won't be going back to Walgreens. It's a shame because they used to be really good a few years ago.
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March 2024 by Cassie D.
Advertised as a 24 hour pharmacy - the only one in Walnut Creek. It now closes at 9pm? Pharmacists were still there at 9:04pm, but they refused to give me my RX.
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February 2024 by Selu
Needs improvement but it’s heaven compared to the Clayton location!
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February 2024 by Nevets M.
Worst customer service I've ever had at a pharmacy. You do not want to get a prescription filled here. Went to pick up a medication my doctor called in, and it took me 55 minutes in the drive thru to get it. There were only 3 cars in front of me. The only reason I didn't go inside is because I had COVID and felt it was safest to go through the drive thru. I can only assume the service inside is just as slow. I will avoid this place like the plague.
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February 2024 by Frozan Safiari
This pharmacy is run inefficiently. Wait time is 30 minutes or more just to pick up prescription. Mistakes are made refilling prescriptions. They have inadequate staff for a busy pharmacy and they just don’t give a s….. about their customers.
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February 2024 by Paul K.
Ms Hong is absolutely terrific! It's always nice to see her there. She's very helpful and always points you in the right direction when you need it. She goes above and beyond.
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January 2024 by Le D.
Worst place to come if you want to come to the drive-through don't you might as well just park go in shop and then get your prescription. Lady on the window said just 1 min. Then says it in Spanish like lady I understood when you said it in English. Been waiting for my medication for the past 45 min. Long line still behind me people really upset over how this establishment does not know how to handle a drive-through
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January 2024 by L Conner
Cool had everything I needed, well kept store.
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January 2024 by Carol L
Worst service ever, Only one guy at the pharmacy, taking the drive-through, answering phones and inside the store, Unbelievable
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January 2024 by Patrick L.
The only reason to come to this Walgreens pharmacy is the 24 hour convenience. Other that than that i would pick a different location. This pharmacy is often understaffed so the lines are really long. The thing that is really a problem is that several times a doctor sends over the prescription but they don't start filling it until I call in. If it's urgently needed I always have to monitor and call in to make sure they are working on it. Another issue is that this location is often out of supplies for common medication such as amoxicillin. They say it's a different dosage and they are out, for example if it's 10mg of something they say it's not in stock, but the doctor say they can just give 2x 5mg of the same medicine - but the pharmacy will not do that.
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December 2023 by Dee B.
LOVE the drive through staff, excluding Karen. Not the kind of person to be serving chronically ill people.
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December 2023 by Robin B.
Open 24 hours is the one benefit to this pharmacy. The 45 minute to 1 & a half hour wait time when you're prescription is 'ready' makes this trip a misery every time. ON THE OTHER HAND they do have pleasant and competent staff. Their scheduling & system is over burdened & I considerate. Walgreens save your employees & customers!!!
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December 2023 by Lisa M.
If only I could give zero stars. The pharmacy at this location is horrible. I scheduled an appointment for a Covid booster. When I arrived, I was told to wait in line. Fifteen minutes later I'm checked in and told I had to wait six months after my August vaccine to receive a booster. That's not what the CDC says, so I guess Walfuckingreens has its own stupid rules. What a waste of my time. I am 65 years old with COPD and these people are putting the health and welfare of their customers at risk. I am no longer a customer.
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December 2023 by Nicholas Jones
Came to this pharmacy and waiting 30 minutes to pick up a prescription and didn’t move forward even one position in line before I decided to leave. Came back at 8pm and tried the drive thru pharmacy, took forever to get to the front. The pharmacy staff is completely incompetent. I will try a different store next time. I recommend anyone who reads this review do not waste your time at this Walgreens.
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December 2023 by Samantha J.
The best pharmacy for waiting in line for well over 60 minutes to pick up a prescription. Every single time it takes forever. I only come here because they have a medication that CVS was out of. Absolutely a nightmare...
