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August 2024 by Danny Kava
Staff were very fast and efficient. I was able to wait for a couple of hours while my car was serviced. Painless and much appreciated.
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August 2024 by Katrina Jones
Excellent customer service. Definitely recommending Volvo Walnut Creek service department for all my vehicle’s servicing needs!
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August 2024 by Larry K
Excellent service experience from start to finish.
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August 2024 by Justin Ferber
Two stars based on a combination of 5 stars for service and 0 stars for pricing. I always expect higher prices for repairs at dealership but these guys are off the charts expensive compared to the reputable independent mechanics in the area. No chance I would use them for anything post-warranty coverage after the quote I received today. OEM parts are cheap, so the markup on labor is insanely high, even compared to the other luxury car dealerships that I have experience with.
UPDATE: Issues identified by Volvo with latest servicing that magically appeared days after our warranty expired (e.g., leaking hose, bad/misfiring fuel injectors, etc.) somehow escaped their 50,000 mile service even though it was readily apparent to the mechanics who subsequently worked on the car that these issues were not new (i.e., the issues likely existing at the time of the servicing when the car was still under warranty). I have no idea how these issues were not identified at that time . . . . could it be that that they don't actually inspect the key components of the car, including the engine, beyond checking it via their software diagnostic tool??? Suspect.
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August 2024 by Dan Kivelson
I’m very happy with the service I received at Volvo Walnut Creek. They run a really efficient Service Dept. My Service Advisor Tyler was excellent, he got me in and out quickly and even took the time to answer some questions I had about the car. I will go back to this dealership.
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August 2024 by Sae Hazeltine
We had a great experience purchasing a used vehicle at this dealership. Mo was our guy and he was excellent to work with. They did not play any game. Everything was clearly presented in front of us and no one pressured us into buying anything. Highly recommend
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August 2024 by Jessica Fong
Thank you Tori, Charles, Zach and the rest of the Walnut Creek Toyota Team! You listened to my needs, wants and helped me find the perfect car for my family! Thank you for creating a no pressure sales environment, thank you for taking all the time I needed to make a decision, thank you for your teamwork, partnership and excellent customer service!
Ask for Tori when you come, she’ll exceed all your expectations!
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August 2024 by Umberto Leone
I give 2 stars, just to show that I am being thoughtful about my negative review to the service department of Volvo Walnut Creek. The combination of lack of competence to the work being done, lack of communication, very high labor cost, amongst other negative sentiments, lead me to never taking my car there again and lead me to recommended you not to take your car there to get fixed either.
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August 2024 by John Heffner
Getting my car serviced has never been easier. Straightforward, fast, and friendly.
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August 2024 by Robert R
Volvo Walnut Creek has been amazing to work with. Mary in sales is the best. She's extremely knowledgeable and goes above and beyond to make you feel comfortable with your purchase. Highly recommend!
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August 2024 by Jeff Schwartz (IC)
The Service Department is beyond great. All the staff are friendly, welcoming, and professional. Tyler, Marco, Alexis are invaluable assets to this distributorship.
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August 2024 by Deloris Williams
I dropped my car off to have the recalls fixed and it was a breeze. My car was finished earlier than I thought it would be.
Very polite personnel
Thank you Volvo Walnut Creek for your great service ??
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August 2024 by Hana Hamed
Always quick and professional! Volvo Walnut Creek always does a great job and has a friendly staff
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August 2024 by max west
Always a great experience here, and so much better than the dealership in SF. They really take care and communicate with me, as well as do quick work.
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August 2024 by Connie Klimisch
The service department was ready for me when I arrived, the service writer collected the necessary information, prepared the necessary paperwork and directed me to the loaner person for my car. The service was complete between the discribed time fram. My car was out front and ready when I pulled up.
