-
March 2024 by F O.
Branch in Bothelo Walnut Creek they are LIAR. They said it is free phone but when i saw my bill after a month there is a charge for each phone unfortunately when i signed the papers i did not read because i trust them what they said, i went back to store when i talk to them they said it is not free. Francis
-
January 2024 by Andrea Welborn
This store is stupid and can't do anything right
-
January 2024 by William Czaja
Horrible service. Don't come here. Went in looking to upgrade my phone, met with rude and unknowledgeable staff. Basically told me to go to the Apple store or buy online from Verizon instead.
-
January 2024 by Sierra Lupoi
Verizon is great at getting you in the door and always assertive about everything! New staff are friendly and helpful! Good customer service and nice area location near restaurants and shopping! Bike trails are close by and green parks!
-
January 2024 by Nikki M.
I was trying to return some home Internet equipment and a phone and the staff were unhelpful and unable to complete my request. As a matter of fact, the salesman walked away from me while I still had questions, and started to help someone else. Later on, I tried calling customer service, and they mailed me an envelope without a return label. Real helpful. Thanks a lot Verizon.
-
January 2024 by Dominick Padilla
Super unprofessional and disrespectful staff, I am around the corner in ATT to change my service, can't stand that kind of people.
-
January 2024 by Snowy W.
The associates at Verizon in general, don't seem to be trained. There is a disconnect everywhere at Verizon (online or in-store). Nobody at Verizon knows their product well enough. I came here recently to migrate my cellular service to Verizon from another provider and upgrade to a newer phone. That went ok I thought, but also got upsold on their internet services. So, I decided to test the internet services within the 30-day trial period offered by Verizon, brought the internet gateway box home, and activated the service a few days later. Lo and behold, for some bizarre reason, that *completely* disrupted the cellular service on the Verizon phone, so much so that the cellular service was no longer working. I was forced to spend 6 hrs on a weekend debugging the issue (when I had FAR more important things to get to). Turns out, the people at the store who configured the phone, and sent me off with the internet gateway box did not know that while the phone had a physical SIM, the eSIM would also be activated when the wifi access gets set up on the phone. That would break the cellular service momentarily. This is something that none of the associates (in-store or online) were aware of. To the associates - you call yourself a customer service agent and you literally sell 2 or 3 services day in, day out. How do you not know something as fundamental as that?? And how Verizon would not properly train their people on basic things is also for the books. Be prepared to waste your time figuring basic issues out and doing the associates' jobs if you are with Verizon. Wait till a lawsuit materializes against Verizon momentarily, with this kind of service. Yet another pathetic business in the telecom and internet space.
-
January 2024 by Sophath M.
Great customer service when I went in to inquire about my son SIM card error message. They were able to resolve issue quickly.
-
November 2023 by Anna Panchenko
Super slow service…we been waiting for hour,and workers just taking it soooo easy…Talking to each other and look like just enjoying their time.I would not recommend this location,if you don’t want to waste your time.
-
November 2023 by Sierra L.
My bill needed to be paid so I didn't have to waste time signing in or waiting for someone. Instead I was okay! So cool to pay my bill on the Kiosk with cash and be on time managing my business ! It saved my life riding my bicycle outside although please understand my bike kickstand for parking inside the front door and digging around for money to get the bill payed correctly! Thanks VERIZON for letting me share the scoop! Just a quick note to let the employees know what a great job I think they are doing maintaining the peace!
-
October 2023 by fly wing
My husband and I visited Verizon to activate his new phone, and we were assisted by Cameron (I hope I didn't misspell his name). Cameron's service was exceptional. He was not only efficient but also demonstrated a profound knowledge of a wide range of products and the latest tech industry standards. We thoroughly enjoyed our interaction with him, as it was evident that he was both knowledgeable and passionate about his work.
-
October 2023 by AM Wickstrom
I just upgraded my ultra-old phone for iphone15 and after one day I am in love! I had an appointment and was helped by a great customer service person - Lynn - who explained the new billing and upgrades very clearly. She also helped me to remain calm when I realized I didn't remember one of my passwords. LOL I highly recommend this nice Verizon business. Thanks Lynn!!
-
October 2023 by Tori T.
Went to Verizon in Lafayette, CA & met Nicholas the rudest salesman I've ever encountered. He talked over me as if I were his subordinate. He dismissed me with a hand wave so I didn't upgrade my phone. Zero stars!
-
July 2023 by Kylie T.
I went in to Verizon to try to start the process of getting myself a new phone. Both of my parents were very frustrated and were getting upset and raising their voices. The lady who was taken care of us lupita, was absolutely amazing. My parents were being pretty difficult and kind of acting like Karen's in my opinion and she was being so patient and kept her cool the entire time, which was hard for me to do to be honest. I just wanted to let this store now that their associates are quite amazing. I get how costumer service can be hard and they just did such an amazing job taking care of the situation in a very professional way. The next day Sidaf was wonderful helping me activate my phone. We encountered some difficulties with a representative on the phone, saying we needed to add a new line and blah blah and instead of giving up and going with what the representative was saying, she went the extra mile to figure it out so I could get my phone activated that day. Which I so appreciate. I understand the ups and downs of costumer service and I applaud theirs. Thank you sidaf and lupita!
-
May 2023 by Sean S.
(Lynne was rude) I waited at the entrance for 30 minutes but no one checked me in. Lynne was standing there but ignored me. When I tried to approach her, she ran inside for 15 minutes. When I tried to approach her again, as soon as I told her "hi", she responded to me rudely that ''she would be back'', and walked inside again for another 15 minutes. She clearly hates her job and has no interest in helping customers. All I wanted was to pick up the phone I ordered online.
