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August 2024 by Jacob Montoya
I WAS ROBBED BY THIS STORE! DO NOT SHIP FROM HERE FOR ANY REASON
Update 8/22 - Don't be fooled by the owners response to this review. I wrote to them and they only reached back when I contacted the better business bureau. The owner Kuldip Chohan framed his response that I was wrong for expecting a replacement for the insured item his manager stole from me.
Original post: This simple statement would have saved me $1200 but the workers here failed to let me know that my insurance claim would be denied if I packed the parcel myself. Mind you I bought the packaging in store. THIS IS NOTHING SHORT OF NEGLIGENCE. I was not notified or even offered their Pack and Ship Guarantee. These people clearly do not care about the customer and are not knowledgeable about their company policy but they were more than happy to take my money for insurance. YES I PAID FOR INSURANCE AND GOT NOTHING FOR MY LOST PACKAGE!
WILL NEVER RETURN AND NEITHER SHOULD YOU
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July 2024 by Tyler Bachtell
Told an employee i had instructions for an insured item and I needed to make sure the parcel met the qualifications (I handed her a detailed printout of what the criteria was to meet said qualifications). She took the paper, read it, then said she had no clue what to do and couldn't help me.
So I buy bubble wrap (my literal last $5) and proceed to start fixing my parcel to meet the qualification on the printout.
She goes "You need to work on your question asking skills because I could've done that for you."
You can't make this up. Customer service and competence come to mind as focus areas for this location going forward. I was dead broke, I couldn't afford the $2 box she tried to sell me afterward lol. So embarrassing...
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May 2024 by Angel Panlasigui
Rudest worker I’ve come across in a long time: Carla was very unhelpful and did not answer any of my questions. She typed my name wrong and then said that she “didn’t have time to start over”. She charged me for the envelope, cancelled my shipment, and ushered me out even though it was still before 6:00pm.
Unfortunately, I have to continue coming back for convenience. Hopefully, tomorrow I get the manager.
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February 2024 by J alino
They have excellent customer service, friendly and helpful staff. They go above and beyond for all their customers.
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January 2024 by Vanessa Venegas
I often choose this UPS location to return Amazon packages, however, I have decided to use a different location going forward. This year alone, this store has closed earlier than the posted hours. It’s very inconvenient to make the trip out there only to find out the employees have decided to close doors anywhere between 5 to 20 minutes early. The first time I was annoyed, but let it go (as well as the second time) but after three times, I have decided to express my frustrations.
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October 2023 by Mark Park
They charged me $48.64 to overnight a letter from the Bay Area to Bakersfield. 3 days later it hasn't gotten there.I came in the store and was told they took my money and just mailed my letter by US Mail!This is just fraud. They charged almost fifty bucks to overnight a critically important letter, and instead just threw it in the mailbox.Karla the manager thought the right reaction to me complaining about being ripped off in this way was to educate me "for next time": "You see here where the tracking number starts with 947011? If it is supposed to be overnight the tracking number will start with 1Zblah blah" -- so my bad for not knowing their internal numbering system.They just rip people off.
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June 2023 by Robert S.
So dirty, I strongly recommend they clean their front windows to show they care about service? No plans to use this location again until it looks like a place that cares!
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June 2023 by Christina M.
Rude!!! I came in to ship out my old nespresso pods, both of the ladies at the desk had attitudes with anyone they were helping. It wasn't even busy, they just looked miserable and wanted to take out their misery on customers. Literally had my package snatched out of my hands and I still tried to be kind and say thank you.
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May 2023 by Johannes Stahl
Can't trust them to get your package going in time. Had an urgent shipment for my small business and dropped it off at 4:30. Didn't leave the store until 2 days later. Completely pointless when you try to overnight something.
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April 2023 by Tony S.
I have used this location for many years, Karen the Manager is always so pleasant and helpful that I thought for years she was the owner, she has the attitude of as this was her own business.Today I had another awesome experience, I went in for making copies, being a little not familiar with the machines , I asked Micha for help and this young man just was another amazing great attitude ,Sincere , genuine hard working member of this location , my project was walked through step by step and I was out of there .Thank you much Micha
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April 2023 by Denise C.
I went to the store this morning at 8:00 AM to drop off a few Amazon returns and was "greeted" by the most unpleasant employee I have come across. I came prepared with all the codes on my phone (like I always do when returning Amazon purchases) and this lady behind the counter just kept rudely tutting, huffing and puffing as if I was greatly inconveniencing her. And at one point she kept insisting that I should have boxed the items even though the code I had for it clearly stated, "No box or label needed". Well, I was right. The label she generated using my code stated that I did not need to pack the products. My entire visit lasted 5 minutes and there was no one else at the store. However, she acted as if she being burdened so much with a gargantuan task by and inconsiderate customer. This is unfortunate. I love coming to this store because everyone else that has helped me in the past has been friendly and accommodating.
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February 2023 by mark rhoades
I don't know what happened to this place. It used to be very pleasant to send Amazon returns here, but now they have that new clerk with the dark complexion and dark hair who gets angry every time she has to pack and ship and Amazon return like they instruct you to on their site. Today she got all upset because there were three different items and though it clearly said which ones the qr code corresponded to, for some reason she just couldn't see to comprehend this simple task and told the manager "I just can't deal with this" and went off to the back room in a huff. I realize this is a minimum wage job akin to flipping burgers or pulling weeds for a living, but if she can't take the heat why not get out of the kitchen? surely they can train some homeless person or teen to job the job without the attitude. The manager is nice but she really needs to retrain or discipline this hostile employee.
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December 2022 by Alex Ve
Paid for upgraded 5 day delivery service in September 2022, it has not yet delivered and the store has no idea where my shipment is and won't take any responsibility. It has been almost 4 months and they are not willing to do a claim nor reimburse my money for shipping. Terrible location.
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October 2022 by Carmen Scholl
Quick and dependable service and very friendly!!
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September 2022 by Licien Moncada
Great service, and the ladie was very kind and diligent
