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October 2023 by Maria M.
The salespeople are very helpful and pleasant and it is a good sized store with a good selection of clothes. I shop the sales which make the prices very reasonable.Maria
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October 2023 by Derry M.
If you need 5 Star help at this Talbots, ask for Maria Rahman. I was so fortunate to find her. I had bought some items online and they were the wrong size and the person who did the transaction. forgot to give me the discount being offered, ever thought I mentioned it twice.Maria knew right away what size would fit me, she got me my jacket (perfect fit) ordered my sweater and applied the discount. Most of all she is very nice! I will always as for Maria. Derry
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October 2023 by Shahla M.
I have 12 years experience of this business, I love the company for every designed and designing! It is very comfortable and good quality. Thanks Talbots!
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September 2023 by Channah K.
For the 40+ shopper who likes well made durable clothing. I'm in the petits dept. When there's a sale go the first .
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August 2023 by Teresa Puertas
Good quality and conservative styles, which I find different from other stores
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July 2023 by Andrew N.
I was harassed and followed by what appeared to be a manager, the greeter was actually kind and the manager, a complete B was trying to act like she had done something right harassing me out of the store. 100% will never come back, Do Not shop here
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June 2023 by Jean S.
I love this store! It is one of two stores in California with a big, open section of plus size women's clothes. It is so much fun to have rows and rows of pants to try on in my size!! You always leave this store with new clothes that make you feel amazing.So many wonderful styles to choose among, and in a safe, clean store. And what makes this store a home run is the staff: They do whatever it takes to find/ship the items you want and add laughter and good fellowship into the process.
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May 2023 by Mavis Lin
Great shopper experiences
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February 2023 by Wanda G.
My first visit to the 'new' revamped store. It's BEAUTIFUL! Right on the corner by the parking garage and Container Store. They moved to a different location and is awesome. It's now a two story store. Misses and accessories are downstairs and Plus and Petites are upstairs. Very modern and light and bright. Very nice dressing rooms. There is a seating area perfect to park the hubs if you need to. The staff were extremely nice and helpful and I had a great visit. I bought two things and will be back for more. Parking is on the street (meters) or in the large garage nearby. This is a great mall to spend the day at.
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September 2022 by Gin C.
I have bought from different Talbots over the years so I know what to expect. There are some stores that will coo over you but some would not. This is one of those. Did it bother me? Not in the any way! I was looking for some pants and found them. The store staff would help if you ask, but I think they know not to get into customer's face which I for one do not like. I wish the store had more sizing selection but I can see why the sizes are limited since this is a small store. The downstairs is misses while upstairs are petite and plus.
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August 2022 by Alex B.
Twice I have had trouble getting help online from Talbots and am so disgusted with the non-handling of my problems I will never order from them again. This last time, I am being CHARGED $25 for reward points and not only will the associate not help but when he supposedly transferred my call to a dept. that should be able to help I was told that I was not authorized to contact that dept. This is completely new with Talbots, and not acceptable, as is the dismal quality of their clothes now. New owners? New management? Whatever it is, they've lost my long-time trust and business.
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August 2022 by Arline C.
I have been a Talbots customer for many years. I am from Thousand Oaks, CA where we have an Exceptional Talbots in Westlake Village, CA and another Fantastic Talbots in the Outlet Mall in Camarillo, CA. What makes those 2 stores Exceptional, The Associates. They greet you, assist you without asking and say" Come again!" whether you purchase or not! At this location in Walnut Creek after initiating eye contact with more than 1 associate , NOTHING! No Hello, No Welcome to Talbots, No May I help you, or Come again! TERRIBLE CUSTOMER SERVICE! I hope Corporate reads their reviews and holds a seminar for the associates at Talbots, Walnut Creek on Personal Service and Interpersonal Skills with Customers!! Thank you!
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May 2022 by Debbie T.
I stopped by this store in Walnut Creek to just take a look around, after I had bought a few things at Loft. When I walked in, an associate who looked like she's in her 50's, came over, gave me a half hearted greeting, then turned her back to pretend to fix a small display rack. I wanted to see a cute jacket, but she was in the way, so I walked the other direction to go further into the store. I browsed for about ten minutes, liked some items, and then an older lady appeared, and spoke to me in a cheerful but phony manner. I commented on a dress that was on the mannequin, and she said something about jeans, then showed me pants with the same print. Then she told me in a fake tone, that she is waiting for the "red tag" sale or something like that, so I asked when is that, and she said July. So my response was (in a nice tone) that I buy something when I like it. The more I thought it over, after I left, the more I felt that she told me about the future sale because she assumed that I couldn't afford to pay full price (or the current 30% off some items...) but she was so wrong-LOL. I dress casually most days, and I never usually shop this brand anyway. I'm 59, not 29, just saying. I don't appreciate being treated in a condescending tone, with the implication that I can't afford to buy their boring clothes! I can - and I'm glad that I didn't buy anything. What really annoys me is that I used to work retail and I sold clothes too. I was always so friendly and kind to my customers, and would never look down my nose at anyone. Sometimes the person wearing the most simple outfit could become your biggest sale of the day/week...but they just walked out empty handed because of your attitude problem.
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January 2021 by joanne houseman
I have been a Talbot's customer since 1985 and can always count on fit and quality. This Walnut Creek store is spacious and well-stocked with friendly and service-minded sales associates. Unfortunately this store will CLOSE PERMANENTLY after this Saturday August 22. The sale prices on all clothing and shoes are amazing right now.
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May 2019 by mausami chaudry
Unhelpful staff and was completely ignored by everyone working there. Even when asked staff gave a bland response and not willing to look up anything if other stores nearby have it. The store appeared disorganized and poorly laid out.
