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January 2024 by Samantha M.
Don't go to the store they are not open when they say I don't know if they even open at all it's 10:40 in the morning the sign says they open at 10 o'clock and so does online. Nobody is picking up the phone and they are very much so closed. Nothing is more annoying than sitting in front of a store waiting for it to open and nobody is opening it and there's nothing on the door saying why they are closed.
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January 2024 by Russell Schmierer
Always great service from Adam Ramos!
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January 2024 by Dave F.
We to local T-Mobile store early Tues morning. There were about 4 customers ahead of me requesting assistance. One rep took everyone name down on a wait list. Shortly after several representatives were assisting a variety of customers. Noteworthy was Diego who help me ascertain whether I could add a SIM card and line to my iPad. We discussed several options and pricing scenarios. Diego was very knowledgeable and focused on what I was trying to achieve. Highly recommend T mobile in Walnut Creek for helping with your cellular service needs.
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December 2023 by Deron U.
We went to this store a few times and will visit again. There was a staff member named Joahan who helped us a lot and even though the problem with our phone was hard he still helped us solve the problem and he did. And we came back and remembered us and helped again.This store is the best!
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December 2023 by Kristi Cardon
Can't help anybody with anything!
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November 2023 by Sierra L.
Very professional and very good looking new iPhone 15! My new phone number was activated today so it's been verified and I look forward to using this so much! Thanks again for doing your best to resolve my issue as the better mobile carrier than others! T Mobile really has my back and offers a lot more flexibility towards my budget and busy schedule. Apple Support chat appreciates this service provider as well because it's accessible and accurate for all my needs! Apple Broadway Plaza acknowledged meeting this situation by sending me over to T-Mobile to activate my phone and email address!
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October 2023 by Noah H.
I came in on a Wednesday afternoon to look at phones after I finally relented and decided it my old Samsung was well past its prime. Vanessa helped me right away despite there always being customers and pointed me in the right direction and even saved me a couple hundred dollars on the trade in despite me not wanting an iphone or even the latest greatest Samsung. Joahan was also very helpful, helping me with some questions. All the staff were friendly attentive and professional, even when the crowd built up and thats rare to find in a lot of stores and especially appreciated when dealing with the phone that its so hard to function without. They made sure to communicate throughout the process and showed me they wiped my old phone after having me verify the new phone had everything I needed which was a nice touch and easy to miss in this process.
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September 2023 by Allison L.
Joey, Adam and another young worker he had longer hair and a beanie I wish I got his name too! They were AWESOME, they actually cared enough and took their time to help me with an issue with my phone. The most nicest, sweetest people I've ever met and they've done a great job. Great great great customer service. Thank you guys so much I really appreciate it!
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September 2023 by Pat C.
My salesperson was Tristen. He devoted much time and demonstrated much patience and knowledge whilst always advising us with our priorities in mind. This is the first time that I have found a person who would make me show some network faithfulness, and it will certainly mean that I will no longer dread walking into a T-mobile - in fact, I would happily let him guide me. His positive energy, genuine approach and ability to listen with care were appreciated, necessary and stood out.
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August 2023 by Cecilia L.
Collin was amazing! fixed all my issues so fast while having great interpersonal skills! would highly recommend this location and Collin!
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August 2023 by OldGoat
Finally, a T-Mobile store where they know what they're doing!
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August 2023 by Lorena R.
We went in on Sunday to purchase an item for my daughter! Even though they were busy, everyone was courteous, fast and efficient. We are very happy with our purchase. Also kudos to T-Mobile for incredibly fast shipping.
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July 2023 by Lori C.
The staff here are great. Vanessa and Collin were extremely knowledgeable and helpful. I highly recommend doing business here. Thank you Collin for all of your help setting up the new phones. Lori
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July 2023 by Christian Noyola
Dropped my phone in the river and came in to get a new phone. Alex was quick to help me choose the right model (galaxy23 ultra), and she even recommended a good case and screen protector. She even installed it! I was in and out quickly, and I was left very satisfied with my purchase as well as the service.
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July 2023 by Khaloo A
Tristen ,, thank you for your helpThe best customer care team
