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August 2024 by Fidela M.
Kindly disregard the comment posted by Rolando Paraiso he was using my name to post an adverse comment regarding the unit where we stay in Concord apartment and writing negative comment about the Property Manager Martin.. In fact the Property Manager has been very helpful that Rolando Paraiso wanted to take advantage on him and he lied about the discrimination.. Property Manager Martin never discriminate him or been aggressive to him.. where he was the one who verbally abused the Property Mamager...Stephens Property Managemetn is one of the best place to Live we cant ask for more we have a peaceful and friendly environment they fix maintenance isuuses as fast as they can.. Property Manager very supportive and help in any way he can to provide us with comfortable living. Thank you SPM!!!we are looking forward to stay for more years!!
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June 2024 by Harry D.
DISCRIMINATING GAY TENANT. MARTIN FROM 1595 DETROIT AVE CONCORD PM IS NOT DOING HIS JOB. June 2nd 2024 11am. We requested a key since April 28, and was only given to us on June 2nd. My cousin saw the laundry open so he laundried his clothes before working. When coming back for drying.... the door was locked and our laundry key is not working, he called me to call Martin and went to my sons friend Dylan on 305 to borrow the key and key stil not working. He called the Property Mgr. And he was told he cannot come as he was not there and busy and will arrive after 2hrs like 1.30pm, then Martin mentioned that there is a lock box on the side to use the laundry he has to get another laundry key to use. My cousin looked for that lock box for 30-35mins. Only to find out from Alberto from 303 that there was no lock box and he was there for 12yrs and not seeing any lock box. Prior to this we requested a key and it was completed on the maintenance but we ever received one. My cousin was so furious about what he did, that was devious only to find out at with our neighbor that he dont like Gaymen and maybe thats the reason he was never given an aplication form in order to live at the property havibg the fact that I requested it twice. Even on the email...Noyhing came back. As it turned out, the door knob has been changed and only his friends and the ones he liles got the key to the entrance. Even we requested, we never get ones. Poor service even we pay good. Our shower water is still hot for a month now even it is summer . Our cabinets were broken. Our ref dont bave magnet and no light. It has been 9 days today and nothing has had happen for our request. Very unprofessional. At the phonefor Stephens Property Mgmt... no one answers the phone. Very very disappointing!
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April 2024 by Ariana O.
At face value, the properties are amazing but unfortunately, the professionalism executed by some of the property managers is unacceptable. I am someone who has worked property management, Worked directly under my CEO and has managed over 200 employees underneath myself at the corporate level before today I never expected I would be talked to in the manner I was spoken to today. I would never talk or speak to any of my clients in the manner I have been spoken to today. The conversation was hostile, I was not even able to get a word in, and it felt like I was being verbally abused over the phone. This would be the worst personal value of service I ever received overall inadequate and unacceptable from any professional individual. If you cannot treat your clients respectfully and cordially, it is recommended you find a different occupation where you can be vulgar towards your clients.
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November 2023 by mitch l.
The Handle on my toilet broke. Called them at 830 this morning and it was fixed by 10 . Amazing Company and the Maintenance guys are very polite efficient and do amazing work . Than you S.P.M ...10 stars..
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August 2023 by abb1500
Bad property. Worst management. I don’t recommend renting with this property management. It’s terrible place. Specially the property managers example the property manager Sicily.
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May 2023 by Ferial Samhori (Fair Beauty)
Worst experience ever! Stay away from this property management firm by all means! They are terrible to deal with. The hired a terrible property manager named james at 1080 ygnacio valley road, he is the rudest manager ever and a terrible face of the management firm. Learn to hire the right kind of person.
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January 2023 by Ben W.
Worst property management company ever to deal with. Stay away. They are unresponsive and still under "Covid" protocol and it's impossible to turn in lease extensions. This company has destroyed a 30+ year family business.
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January 2023 by Brittany G.
They run a shady business and when a business owner found out they're running a massage parlor that gives happy endings they gave them the run around and refused to renew their lease, getting rid of a very important business in the community. They've been reported to the BBB and local law enforcement as of today
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November 2022 by F O
Veronica is the worst property manager I’ve ever come into contact with. Won’t respond to emails or texts about serious matters. What’s the point of a property manager If they don’t know how to manage?
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November 2022 by Gabe
They would not let us keep our family dog and had to put him up for adoption because they “don’t make exceptions to the no pet rule” however i have seen at least three other tenets with animals.
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November 2022 by Vic Rael
The staff that I've meet were very nice and professional to me.
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November 2022 by joseph zulu
Nice place to live
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November 2022 by Alisa Frisby
This review is for the apartments on 3480 Royal Road in Concord. My husband and I lived here with our children for a little over a year. I have to say I have lived in A LOT of apartments and this is BY FAR the worst apartments I have lived at. The have GERMAN ROACHES. Infested. Pest control told me that they have been treating the unit that my husband and I lived in for over two years. (Reminder: We have only been here for a little over a year) So our landlord knew that they were roaches and still let us move in. The neighbors throw parties damn near every weekend. There is no property management on sight. It can take days to weeks to get things fixed. Don’t live here. Whatever you do, find somewhere else because anywhere else is better than here.
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November 2022 by Randi Schalet
I have been a commercial tenant in a building managed by SPM. I have not had a working AC for several months. The windows don't open in the office and it gets as hot as 91 degrees. All repairs here are very slow to happen.I am not the only tenant complaining about this. I will ammend this review if the AC is eventually repaired. In the meantime, I would highly suggest looking for a different office if you are considering renting an office managed by SPM.
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September 2022 by Alisa F.
This review is for the apartments on 3480 Royal Road in Concord. My husband and I lived here with our children for a little over a year. I have to say I have lived in A LOT of apartments and this is BY FAR the worst apartments I have lived at. They have GERMAN ROACHES. Infested. Pest control told me that they have been treating the unit that my husband and I lived in for over two years. (Reminder: We have only been here for a little over a year) So our landlord knew that they were roaches and still let us move in. The neighbors throw parties damn near every weekend. There is no property management on sight. It can take days to weeks to get things fixed. Don't live here. Whatever you do, find somewhere else because anywhere else is better than here. If I could give 0 stars I would.
