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December 2023 by Tribal D.
how on earth are these people still doing business? unethical rude nasty company. so Etrade goes and merges with them? now Etrade will suffer the consequences for this fiasco. its been downhill ever since they came onboard. their so called advisors at morgan stanley? dummies. they know nothing, its an incompetent group thats all they are. dont trust your money with those fools. they will loose all of it. their polices now with morgan stanley are atrocious. the service is disgusting. they are liars and they make mistakes and wont own them. they will try to worm their way out of it. they need to be reported to FINRA. this company will loose you money due to their horrible services. im leaving. i will not stay with this company any longer. its common sense how to treat a customer and they dont even have that. dont use them. .
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November 2023 by Eric R.
If you want to pay brokerage commissions to see your account balance fall after taking their advice, these folks can help you out. Could not even hit the DOW return rates. Oh, and try calling them...
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November 2023 by Robert H.
What ever you do don't do any business or investing with them they are incredibly incompetent and will charge you fee after fee also there customer service is non existent
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February 2023 by Jules M.
Susan Bon was my first financial advisor. Sadly, she passed away.Catherine DePriete is fabulous.Morgan Stanley has their clients interests first.I would give Morgan Stanley,and my financial advisor 10 stars
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August 2022 by Deborah D.
I detest the incompetence or my former investment advisor, Elisabeth Andreason because she substituted her financial benefit over my expressed objectives and needlessly caused us to lose 1/3 of lifetime savings. Her arrogance and deafness- is terrible
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December 2021 by David R.
My rating is not (necessarily) about Morgan Stanley; it is about the lack of character, dishonesty and zero ethics of one of their financial advisors, maybe your advisor - Patrick Taylor. On July 21, 2020 while CAREFULLY backing out of a parking space at the Presidio golf course, my car (Ford Escape) TOUCHED Patrick's car. The pictures below show 1) damage Mr. Taylor's car 2) two cars similar to Mr. Taylor's. Showing the damage to his car would be approx 15" to 18" off the ground; and 3) the MINOR SCRATCH on my car which is 29" off the ground.IT IS AN ABSOLUTE IMPOSSIBILITY THAT I CAUSED THIS DAMAGE TO HIS CAR.Today, while researching cost for my auto insurance, I learned Mr. Patrick made a false insurance claim and received compensation, slightly more than $3k, by claiming I caused the damage to his car. The pictures below, prove his unethical nature and behavior. I did not know my insurance company paid out Mr. Taylor $3k, even after sending these pictures. His dishonesty is keeping me from getting better annual insurance rate. His dishonesty will cost me $1k more/year until July 2023, as a "premium" to my insurance rates.Beware, everyone, of Mr. Taylor if he is your financial advisor. Your life savings, your child's college fund or simply your retirement savings could be at risk. A financial advisor is critical to leading anyone down the path of overall financial success - except when they are greedy, unethical and dishonest. Next stop: filing an insurance fraud claim & filing in small claims court. It will be interesting if the car was a company car and/or he was receiving an auto "stipend". Happy holidays.
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November 2020 by Michael C.
If I could go lower than one star, I would. Ron Phillips of Morgan Stanley managed my retirement account from 2009 to 2017, during one of the biggest stock market booms in history. During this time period, however, Mr. Phillips and his team only managed to get a paltry return of 1 to 1.5% per year on my account, costing me tens of thousands, if not hundreds of thousands, of dollars. In those years the U.S. stock markets grew close to an average of 8% or more per year, but Philllips and his team managed to earn less than 1.5% per year on my account, while subtracting fees in the thousands. The returns they achieved were probably less than I could have earned with a CD at a bank, especially when figuring in the fees Phillips' charged. Frankly, in my opinion, a monkey with a dart board could have selected better performing stocks during this boom period than Phillips and his team did.When I finally realized how poorly my account was performing as compared to the stock market as a whole, I wrote to Mr. Phillips and Morgan Stanley to get an explanation, but they refused to explain their account-management approach and told me their client agreement absolves them of any responsiblity for their poor results. I have to take responsibility for not pulling my account sooner, but I trusted Mr. Phillips and his team, thinking they were the experts and knew what they were doing. From the returns they managed to achieve on account, I can only guess they were either incompetent or indifferent towards my retirement account and did not care.If I had simply put my money in an S&P indexed account, for example, it would have made thousands more, while saving the fees charged by Mr. Phillips. Consider yourself warned. In my opinion, they only care about collecting fees, not their clients. I have since switched my account to Fidelity and they have managed steady growth and have provided excellent customer service.
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March 2020 by Shannon O.
I am disappointed with the service that I have received from Morgan Stanley. With a recent transaction I tried multiple times to call as well as initiate a transfer online to have funds deposited in my personal account. I did call and confirm that my transaction was in fact from me. However, they were either "busy," couldn't pull up my account, the funds were "being processed," or hung up on me because they were close to closing time, or....they said the fraud department was going to call me to clear things up. This is just a heads up if you want to transfer funds, the response time is delayed.
