Safeway, located at 710 Bancroft Rd, Walnut Creek, CA, offers a convenient and pleasant grocery shopping experience. Customers appreciate the store's beautiful setup, wide selection of groceries, and well-stocked shelves. The bakery is particularly praised for its fresh aroma and variety of customizable cakes and breads, while the deli features made-to-order party trays. Shoppers enjoy the fresh produce available, and many have had positive experiences with the butchers' block offering a range of meat and seafood. While the store's layout and offerings are generally well-received, some reviews express concerns about the staff's customer service. Instances of unhelpful employees and a lack of product knowledge have been noted, suggesting that improvement in service could enhance the shopping experience. However, there are also positive mentions of staff members who have gone above and beyond to assist customers. Overall, Safeway stands out for its beautiful environment, great product selection, and commitment to cleanliness, making it a favored choice for many shoppers in the area. With additional services like Grocery Delivery and DriveUp & Go™, Safeway caters to the busy lifestyles of its customers, ensuring convenience alongside quality.
Cassidy in the floral department was so patient, friendly, and helpful when arranging flowers for me! She had wonderful suggestions and provided excellent customer service! I will return to Safeway to purchase flowers because of her! Thank you! :)
February 2024
Beautiful store. Great selection. Absolutely useless staff. No one know basic food items and the answer is always "it could be in aisle...." Yeah it could be but it's not. Please, we need more robots and fewer people who don't take pride in their jobs.
January 2024
One of the nicer Safeway stores - size, location, maintenance. Locality counts.
