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February 2024 by T. L.
I purchased a Precor recumbent bike from Top Fitness. Although my journey in actually receiving the bike was not what I would call smooth, the guys here are the real deal. I've talked with Brian and Mark, both of whom were very helpful. Eric is the one though who sold me the bike and is the one who went above and beyond to make sure everything was perfect. He is awesome and I'm very thankful for all that he did for me. I would not hesitate at all to purchase from this store again.
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January 2024 by Dennis M.
The service I got at Top Fitness was exceptional and outstanding. When my newly purchased Eliptical had an issue both Mark C . (in store) and Brian W. ( company regional) were all over it. Without hesitation they offered me assurances Top would make everything right. To their word they seemed to take my situation personally, and kept on it until I was 100% satisfied. My experience is that Top Fitness is a business committed to customer satisfaction.
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December 2023 by Dennis Mudgett
I heartily recommend Top Fitness .
I recently bought an Elliptical Machine at the Walnut Creek shop and had an issue with it.
In this era of ‘take the money and run’ Top Fitness has proven to be the opposite. Mark and Eric in Walnut Creek, Brian in San Francisco, and Bert and Ryan in Sacramento have all been quick and eager of their own accord to make things right for me.
Top and it’s employees are old school about customer satisfaction.
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August 2023 by Craig W
Had an exceptional experience purchasing a full set of dumbbells and a rack from Mark C. The purchase required shipping the order to a remote location on the east coast. The price was excellent and the shipping was on time. Great communication throughout. Thanks Mark!
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August 2023 by Claire Hamady
Just bought from my second elliptical from Top Fitness. Great products throughout the store but more importantly, fantastic service. Mark took my various requirements for a machine and led me directly to the perfect fit (after I’d looked elsewhere with no luck.) He went beyond by getting me the best deal and securing a quick delivery. Any fitness junkies know, it’s not a small thing to find this kind of care!
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June 2023 by Garrett Gritz
Mark was very helpful and got us into the perfect treadmill. Thanks Mark for your knowledge and professionalism.
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June 2023 by John Breen
Overall great experience, product selection and customer service. Id recommend if you’re on the hunt for home gym equipment. I was helped on 2 different occasions by the staff - they were super helpful and didn’t hesitate to track down answers for my questions
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June 2023 by Rebecca Briefel
Excellent team! Joshua is one of the most efficient and helpful people! Highly recommend
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June 2023 by Tony Panacci
Josh got exactly what I needed for my home gym. Great customer service! Thank you
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June 2023 by Cb Fit
Always a great experience
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June 2023 by Sheila Howell
From the beginning to end it was great. I bought the machine with Mark in the Walnit Creek store and he was awesome. He answered all my questions, very competitive proces and was very helpful and accommodating as far as answering my questions and getting me set up with having it delivered. They even took my old machine away and made sure that everything was set up properly. I am so bringing anyone who needs equipment to the store
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April 2023 by Lin VFon
Went in to look for a exercise bike and Manny was wonderful and very attentive. He wasn't pushy and was very patient and answered all of my questions. I didn't purchase right away because I wanted to research and see what other places had and the cost. I than decided to purchase the precor bike and was helped by Mark who was also wonderful. He was also very kind and patient in answering all of my questions too. I didn't have the greatest experience with the third party delivery company due to them not offering any window appointments that would work for us. I contacted Manny and they took care of us right away and had another colleague Brian deliver our bike at the time that worked for us on the same day. Brian was friendly and gave us great information about the bike. We really appreciate Brian for going out of his way after work to another shop to pick up our bike and sat in traffic to deliver it to us. I'm amazed with the wonderful experience we had with all 3 experts that helped us.
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March 2023 by Kevin Layer
In the store, Mark was really helpful. They have a very large collection of equipment and I was able to find something that fit my needs (exercise bike). Highly recommended.
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February 2023 by Matt Johnson
Awesome experience! We thought we knew what we wanted but the salesperson took their time and let us try out different equipment and we ended up buying something totally different. And we couldn’t be happier. Joshua the salesman was very helpful. Not pushy. He even called to check up on us to make sure we were happy with our purchase. Highly recommend
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February 2023 by Vivian Nguyen
The sales rep, Mark and his team were excellent, and incredibly knowledgeable of their products. They were able to provide rapid assistance when needed. I appreciate all the effort Mark went through— him and the staff certainly went above and beyond to ensure I got all that I needed. I’m glad I went locally in purchasing my treadmill and definitely feel supported with the superior customer service.